Voya Financial
Sr. IT Claims Business Analyst
Voya Financial, Minneapolis, Minnesota, United States, 55400
Together we fight for everyone’s opportunity for a better financial future.We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Profile Summary
The Sr. IT Claims Business Analyst role supports our Claims Business by working with the development teams with responsibility for eliciting, understanding and documenting business needs to determine and recommend the most optimal solution to conduct software development. Assists in formulating creative, technical contributions to defining user business and functional requirements for enhancements and projects and implementing IT business solutions. Acts as an adept analytical resource focusing on critical business priorities. Assists in establishing plans for defining, delivering, enabling and supporting information technology components into the organization architecture.Profile Description
Support our Claims ecosystem product development (Salesforce, Workato, Digital Properties etc.) based on business needsDirect the requirements development for applying technology to satisfy business needsProven Salesforce.com integration and administrative skillsServe as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.Work directly with and serve as a liaison between business units, technology teams and support teams.Assist/Partner with our Claims QA team in defining testing strategy and risks.Provide consulting regarding the practices and methods for defining detailed business requirements including planning, documentation, analysis and alignment to corporate standards.Partner with our Business BA team to elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysisMonitor and manage data integrity while promoting best practices for system usage.Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades.Manage and configure Salesforce Sales & Service Cloud.Proficient in Lightning Platform and capabilities.Partners with our Software Development Consultant in auditing data to uncover data integrity issues and/or opportunities for process improvement.Document and refine business requirements to describe the business needs to a functional requirement level without presuming a technical solution. Under the guidance of a Software Development Consultant, ensure requirements are verifiable and testable once a solution is definedSupport the execution of the development pipeline and delivery of Voya’s software products including vendor solutions to QA, and ultimately to productionWork in execution of product development across all teams as part of the development lifecycleOperate at a high technical level for identified phases of IT projects.Identify applicable technology optimizations/modernizations to given business problems with the assistance and direction of the Software Development ConsultantSupports project manager/release manager by developing detailed project information such as scope information, estimates, evaluation criteria and results, etc.Assist in the enforcement of project deadlines and schedules.Helps shape our evolving claims product model with process improvement consultationCoaches and mentors where applicable in support of the requirements/design process.Knowledge & Experience
Bachelor’s Degree or equivalent experience in a directly related fieldEight + years of professional IT experience in technical and business analysis with 2+ years of Salesforce experienceCertified Salesforce Administrator essential required or willing to work towards in the first 12 months post hire. Salesforce Platform Dev I and II certifications desirable.Required Skills
Salesforce.comMiddleware tools (i.e. Adeptia/Workato)Enterprise Testing, Quality Standards, and software product knowledge (architecture, infrastructure security, DevOps, etc.)SDLC knowledgeAgile Software development environment methodologiesBusiness requirement knowledge (i.e. elicitation of requirements, planning, documentation, analysis and alignment to standards)Functional requirement knowledge (i.e. elicitation of requirements, planning, documentation, analysis and alignment to standards)Requirements Analysis, Planning & prioritization executionRequirements Elicitation and facilitation executionFinancial Management knowledgeOrganizational Change Management (OCM)Supplier/Vendor managementAnalytical /data analysis skillsChange ManagementCoach/MentorConsensus building to gather requirementsInterviewing skills among stakeholdersMeeting facilitation (in person and virtual)Communication SkillsWritten, verbal and presentation skills, detail orientatedFunctional communication to technical stakeholders, Technical communication to non-technical stakeholdersProblem Solving SkillsCollaboration with internal and external teams and business partnersBusiness Acumen among LOBs (past, current, future goals, strategies and plans) Business relationship management.Compensation Pay Disclosure
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.$71,540 - $119,230 USDBe Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.What We Offer
Health, dental, vision and life insurance plans401(k) Savings plan – with generous company matching contributions (up to 6%)Voya Retirement Plan – employer paid cash balance retirement plan (4%)Tuition reimbursement up to $5,250/yearPaid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.Paid volunteer time — 40 hours per calendar year.Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.Team Mentality: Partnering effectively to drive our culture and execute on our common goals.Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
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Profile Summary
The Sr. IT Claims Business Analyst role supports our Claims Business by working with the development teams with responsibility for eliciting, understanding and documenting business needs to determine and recommend the most optimal solution to conduct software development. Assists in formulating creative, technical contributions to defining user business and functional requirements for enhancements and projects and implementing IT business solutions. Acts as an adept analytical resource focusing on critical business priorities. Assists in establishing plans for defining, delivering, enabling and supporting information technology components into the organization architecture.Profile Description
Support our Claims ecosystem product development (Salesforce, Workato, Digital Properties etc.) based on business needsDirect the requirements development for applying technology to satisfy business needsProven Salesforce.com integration and administrative skillsServe as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.Work directly with and serve as a liaison between business units, technology teams and support teams.Assist/Partner with our Claims QA team in defining testing strategy and risks.Provide consulting regarding the practices and methods for defining detailed business requirements including planning, documentation, analysis and alignment to corporate standards.Partner with our Business BA team to elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysisMonitor and manage data integrity while promoting best practices for system usage.Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades.Manage and configure Salesforce Sales & Service Cloud.Proficient in Lightning Platform and capabilities.Partners with our Software Development Consultant in auditing data to uncover data integrity issues and/or opportunities for process improvement.Document and refine business requirements to describe the business needs to a functional requirement level without presuming a technical solution. Under the guidance of a Software Development Consultant, ensure requirements are verifiable and testable once a solution is definedSupport the execution of the development pipeline and delivery of Voya’s software products including vendor solutions to QA, and ultimately to productionWork in execution of product development across all teams as part of the development lifecycleOperate at a high technical level for identified phases of IT projects.Identify applicable technology optimizations/modernizations to given business problems with the assistance and direction of the Software Development ConsultantSupports project manager/release manager by developing detailed project information such as scope information, estimates, evaluation criteria and results, etc.Assist in the enforcement of project deadlines and schedules.Helps shape our evolving claims product model with process improvement consultationCoaches and mentors where applicable in support of the requirements/design process.Knowledge & Experience
Bachelor’s Degree or equivalent experience in a directly related fieldEight + years of professional IT experience in technical and business analysis with 2+ years of Salesforce experienceCertified Salesforce Administrator essential required or willing to work towards in the first 12 months post hire. Salesforce Platform Dev I and II certifications desirable.Required Skills
Salesforce.comMiddleware tools (i.e. Adeptia/Workato)Enterprise Testing, Quality Standards, and software product knowledge (architecture, infrastructure security, DevOps, etc.)SDLC knowledgeAgile Software development environment methodologiesBusiness requirement knowledge (i.e. elicitation of requirements, planning, documentation, analysis and alignment to standards)Functional requirement knowledge (i.e. elicitation of requirements, planning, documentation, analysis and alignment to standards)Requirements Analysis, Planning & prioritization executionRequirements Elicitation and facilitation executionFinancial Management knowledgeOrganizational Change Management (OCM)Supplier/Vendor managementAnalytical /data analysis skillsChange ManagementCoach/MentorConsensus building to gather requirementsInterviewing skills among stakeholdersMeeting facilitation (in person and virtual)Communication SkillsWritten, verbal and presentation skills, detail orientatedFunctional communication to technical stakeholders, Technical communication to non-technical stakeholdersProblem Solving SkillsCollaboration with internal and external teams and business partnersBusiness Acumen among LOBs (past, current, future goals, strategies and plans) Business relationship management.Compensation Pay Disclosure
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.$71,540 - $119,230 USDBe Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.What We Offer
Health, dental, vision and life insurance plans401(k) Savings plan – with generous company matching contributions (up to 6%)Voya Retirement Plan – employer paid cash balance retirement plan (4%)Tuition reimbursement up to $5,250/yearPaid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.Paid volunteer time — 40 hours per calendar year.Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.Team Mentality: Partnering effectively to drive our culture and execute on our common goals.Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
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