Fairmarkit
Customer Success Director (US)
Fairmarkit, Austin, Texas, us, 78716
Minimum Requirements
5+ years of Customer Success experience in the enterprise SaaS software spaceA proven track record of successfully carrying a quota in prior rolesExperience with the development, execution, and ongoing analytical review of Customer Success plan performanceStrong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with senior business leaders and end usersExcellent verbal and written communication and in-person and virtual presentation skillsStrong data analysis and reporting experience with analytic platforms, data manipulation, and spreadsheetsAbility to work independently and to collaborate effectively across functionsExperience in forecasting, negotiating, and closing subscription contract renewals and add-on salesBachelor's degree in a related fieldResponsibilities
You will leverage your strong customer management, business and sales acumen, and program management skills to ensure you achieve the required customer renewal and growth targets for your book of businessActing as a trusted advisor and coach, you will be responsible to define, measure, and confirm the realization of our customer's business objectives and strategic outcomes through the use of our solutionsThe ideal candidate will have experience in enterprise procurement, a consultative approach to working with end users, management, and C-level executives, and a passion for disruptive innovationDevelop and maintain strong relationships at all levels within the customer organizationDevelop, deliver, and execute customer success plans which define key outcomes and measures for successDevelop proficiency with all Fairmarkit solutionsExecute against the defined Customer Journey playbook to support retaining and growing your portfolioBe the customer's key point of contact throughout the entire customer life cycleDrive customer adoption through training and change management best practicesBe tenacious in identifying opportunities to deliver ongoing incremental value based on your deep understanding of customer's business, strategic goals, and use casesMonitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectivesMaintain strong customer retention and growth rates aligned with Fairmarkit corporate goalsThe compensation range for this position is between $125-173k per year base salary + commission + equity and benefits, and is dependent on years and depth of experience.Company Information
Fairmarkit is the only tail spend management solution that automates the sourcing process to help procurement teams be more efficient and save money. By equipping procurement and supply-chain teams with automation and data, Fairmarkit promotes competitive bidding while reducing manual work within existing processes. Leveraged across a number of industries by innovative procurement departments, such as Snowflake, BT, Cabot Corporation, and Refinitiv, Fairmarkit aims to revolutionize the way organizations make purchases.Company Specialties:Software, Procurement, eSourcing, Financial Software, Supply Chain, eProcurement, Automated Sourcing, and Intelligent Sourcing
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5+ years of Customer Success experience in the enterprise SaaS software spaceA proven track record of successfully carrying a quota in prior rolesExperience with the development, execution, and ongoing analytical review of Customer Success plan performanceStrong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with senior business leaders and end usersExcellent verbal and written communication and in-person and virtual presentation skillsStrong data analysis and reporting experience with analytic platforms, data manipulation, and spreadsheetsAbility to work independently and to collaborate effectively across functionsExperience in forecasting, negotiating, and closing subscription contract renewals and add-on salesBachelor's degree in a related fieldResponsibilities
You will leverage your strong customer management, business and sales acumen, and program management skills to ensure you achieve the required customer renewal and growth targets for your book of businessActing as a trusted advisor and coach, you will be responsible to define, measure, and confirm the realization of our customer's business objectives and strategic outcomes through the use of our solutionsThe ideal candidate will have experience in enterprise procurement, a consultative approach to working with end users, management, and C-level executives, and a passion for disruptive innovationDevelop and maintain strong relationships at all levels within the customer organizationDevelop, deliver, and execute customer success plans which define key outcomes and measures for successDevelop proficiency with all Fairmarkit solutionsExecute against the defined Customer Journey playbook to support retaining and growing your portfolioBe the customer's key point of contact throughout the entire customer life cycleDrive customer adoption through training and change management best practicesBe tenacious in identifying opportunities to deliver ongoing incremental value based on your deep understanding of customer's business, strategic goals, and use casesMonitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectivesMaintain strong customer retention and growth rates aligned with Fairmarkit corporate goalsThe compensation range for this position is between $125-173k per year base salary + commission + equity and benefits, and is dependent on years and depth of experience.Company Information
Fairmarkit is the only tail spend management solution that automates the sourcing process to help procurement teams be more efficient and save money. By equipping procurement and supply-chain teams with automation and data, Fairmarkit promotes competitive bidding while reducing manual work within existing processes. Leveraged across a number of industries by innovative procurement departments, such as Snowflake, BT, Cabot Corporation, and Refinitiv, Fairmarkit aims to revolutionize the way organizations make purchases.Company Specialties:Software, Procurement, eSourcing, Financial Software, Supply Chain, eProcurement, Automated Sourcing, and Intelligent Sourcing
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