University of Miami
Clinical Business Operations Representative 1 (H)
University of Miami, Miami, Florida, us, 33222
Clinical Business Operations Representative 1 (H)Locations: Miami, FL
Time Type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: R100079947
The University of Miami/UHealth Department of Otolaryngology is currently seeking a full time Clinical Business Operations Representative 1 to work in Miami, FL. The Clinical Business Operations Representative 1 for the Children’s Hearing Program facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, including answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.
CORE JOB FUNCTIONS
Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information, insurance information, and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as needed.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
CORE QUALIFICATIONS
Education:
High school diploma or equivalent
Experience:
No previous experience required
DEPARTMENT ADDENDUM
Department Specific Functions
Answer phones and provide patients with the assistance/guidance they seek.
Scheduling/Rescheduling appointments.
Managing provider’s bump lists and re-scheduling, with occasional assistance.
Look at schedules a week prior to check if language interpreters are needed and if so, if they have been requested; if not, request.
Confirm patient appointments for the next week/next few days.
Receive and open packages.
Complete clerical paperwork.
May provide support for seeking authorizations.
Other duties as assigned.
Department Specific Qualifications
Education:
High School education
Experience:
One (1) year experience working in a medical office setting preferred.
Experience with EPIC preferred.
Bilingual preferred.
Knowledge, Skills, and Attitudes:
Critical thinking skills.
Strong interpersonal, communication, and listening skills.
Ability to perform all tasks while paying attention to detail.
Ability to handle high-stress environments.
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H3
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.
Patient safety is a top priority. As a result, during the Influenza season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer. Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.
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Time Type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: R100079947
The University of Miami/UHealth Department of Otolaryngology is currently seeking a full time Clinical Business Operations Representative 1 to work in Miami, FL. The Clinical Business Operations Representative 1 for the Children’s Hearing Program facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, including answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.
CORE JOB FUNCTIONS
Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information, insurance information, and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as needed.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
CORE QUALIFICATIONS
Education:
High school diploma or equivalent
Experience:
No previous experience required
DEPARTMENT ADDENDUM
Department Specific Functions
Answer phones and provide patients with the assistance/guidance they seek.
Scheduling/Rescheduling appointments.
Managing provider’s bump lists and re-scheduling, with occasional assistance.
Look at schedules a week prior to check if language interpreters are needed and if so, if they have been requested; if not, request.
Confirm patient appointments for the next week/next few days.
Receive and open packages.
Complete clerical paperwork.
May provide support for seeking authorizations.
Other duties as assigned.
Department Specific Qualifications
Education:
High School education
Experience:
One (1) year experience working in a medical office setting preferred.
Experience with EPIC preferred.
Bilingual preferred.
Knowledge, Skills, and Attitudes:
Critical thinking skills.
Strong interpersonal, communication, and listening skills.
Ability to perform all tasks while paying attention to detail.
Ability to handle high-stress environments.
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H3
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.
Patient safety is a top priority. As a result, during the Influenza season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer. Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.
#J-18808-Ljbffr