Live Nation
Backstage Experience Team - Leader Bank Pavilion
Live Nation, Cambridge, Massachusetts, us, 02140
Job Summary:WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit
www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE JOB
Title: Backstage Experience Team / Part-Time SeasonalOur backstage teams have a leading role in the service experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for our Artists and touring personnel, but for each other.WHAT THIS ROLE WILL DO
Live Nation is seeking a Backstage Experience Team Member for the Leader Bank Pavilion. The position will directly report to venue management. The Backstage Experience Team will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel. The Backstage Experience Team will help to maintain back of house expectations & backstage division-wide goals while ensuring that our Artist/Crew Commitment is met or exceeded. This role will act as a hospitality focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.Job Functions:
The Backstage Experience Team member will maintain back of house hospitality expectations & backstage division-wide goals.Pre-Season - compiles a list of inventories i.e.: bath towels, hand towels, toiletries, any venue branded swag, table lamps, floor lamps, decor, etc. that needs to be ordered and sends to venue management.Launders existing towels, organizes supplies and where all supplies are kept. Makes an overview of the season schedule to come with ideas for food trucks, activities, etc. to get approval from venue management.Create a high-quality backstage atmosphere that is warm and welcoming to everyone.Ensure all areas are clean, set and warm and welcoming.Work with Production and venue management to coordinate with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist’s and touring personnel’s expectations.Work with venue management to help facilitate advances.Where possible- wash, dry and fold laundry as well as hand and bath towels. The Backstage Experience Team will check dressing rooms periodically through the day to tidy up.Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.Research best practices and collaborate with venue management to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.Pre and post show walk through with checklist to make ready all backstage areas.Create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.WHAT THIS PERSON WILL BRING
Qualifications:Must be able to maintain composure around high-profile artists/guests and work in an often hectic and loud environment.Extreme attention to detail is needed.Must have strong organizational, time management and multi-tasking skills.Must be passionate about providing genuine hospitality to everyone backstage.Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Canva, Adobe).Possess a positive outlook, strong communication skills and the ability to engage others.Must possess strong problem-solving skills and demonstrated experience finding creative solutions.Must be able to complete jobs independently and work within a team.Must be able to take detailed direction and corrective feedback.1 year plus of backstage/production/hospitality experience preferred.2-3 years’ plus of work experience in a comparable role preferred.1-2 years’ plus of leadership experience.Has a natural interest in helping others and a heart for service.Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.Must be able to lift 30 lbs. using proper lifting techniques.Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.Public speaking or meeting facilitation skills is a plus.EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit
www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE JOB
Title: Backstage Experience Team / Part-Time SeasonalOur backstage teams have a leading role in the service experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for our Artists and touring personnel, but for each other.WHAT THIS ROLE WILL DO
Live Nation is seeking a Backstage Experience Team Member for the Leader Bank Pavilion. The position will directly report to venue management. The Backstage Experience Team will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel. The Backstage Experience Team will help to maintain back of house expectations & backstage division-wide goals while ensuring that our Artist/Crew Commitment is met or exceeded. This role will act as a hospitality focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.Job Functions:
The Backstage Experience Team member will maintain back of house hospitality expectations & backstage division-wide goals.Pre-Season - compiles a list of inventories i.e.: bath towels, hand towels, toiletries, any venue branded swag, table lamps, floor lamps, decor, etc. that needs to be ordered and sends to venue management.Launders existing towels, organizes supplies and where all supplies are kept. Makes an overview of the season schedule to come with ideas for food trucks, activities, etc. to get approval from venue management.Create a high-quality backstage atmosphere that is warm and welcoming to everyone.Ensure all areas are clean, set and warm and welcoming.Work with Production and venue management to coordinate with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist’s and touring personnel’s expectations.Work with venue management to help facilitate advances.Where possible- wash, dry and fold laundry as well as hand and bath towels. The Backstage Experience Team will check dressing rooms periodically through the day to tidy up.Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.Research best practices and collaborate with venue management to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.Pre and post show walk through with checklist to make ready all backstage areas.Create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.WHAT THIS PERSON WILL BRING
Qualifications:Must be able to maintain composure around high-profile artists/guests and work in an often hectic and loud environment.Extreme attention to detail is needed.Must have strong organizational, time management and multi-tasking skills.Must be passionate about providing genuine hospitality to everyone backstage.Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Canva, Adobe).Possess a positive outlook, strong communication skills and the ability to engage others.Must possess strong problem-solving skills and demonstrated experience finding creative solutions.Must be able to complete jobs independently and work within a team.Must be able to take detailed direction and corrective feedback.1 year plus of backstage/production/hospitality experience preferred.2-3 years’ plus of work experience in a comparable role preferred.1-2 years’ plus of leadership experience.Has a natural interest in helping others and a heart for service.Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.Must be able to lift 30 lbs. using proper lifting techniques.Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.Public speaking or meeting facilitation skills is a plus.EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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