Serra Automotive, Inc.
Automotive Service Advisor
Serra Automotive, Inc., Farmington Hills, Michigan, United States,
Serra Ford Farmington Hills is looking for an experienced Service Advisor to join our fast-paced and growing service department. The right candidate will have previous dealership service experience, excellent communication, customer service, sales, and multi-tasking skills. This is a great opportunity to join one of the best service teams in the country with growth opportunities.
Benefits
Competitive compensation
Busy department with a large earning potential
Benefits options (including medical, dental, vision, life insurance, AD&D, short and long term disability)
401(k) plan with company match
Paid time off including holidays
Growth opportunities
Clean and professional work environment
Discounts on new vehicles, parts, and service
Employee referral program
Service Advisor Responsibilities
Greet customers and answer phones promptly
Meet with customers and determine their needs for repair and/or service of their vehicle concerns
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance based on age, mileage, and history of vehicle
Increase profitability by maximizing sales and executing retail promotions
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow-up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Other responsibilities as assigned
Our Ideal Candidate Will Possess These Qualities:
Service Advisor, Dealership, Automotive Knowledge: 1 year
Valid driver's license with an insurable driving record
CDK experience is preferred
Ford experience is a PLUS
Dependable, friendly, enthusiastic, and self-motivated individual
Computer proficient
Organized with superior time and priority management skills
Customer service and sales focused
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Benefits
Competitive compensation
Busy department with a large earning potential
Benefits options (including medical, dental, vision, life insurance, AD&D, short and long term disability)
401(k) plan with company match
Paid time off including holidays
Growth opportunities
Clean and professional work environment
Discounts on new vehicles, parts, and service
Employee referral program
Service Advisor Responsibilities
Greet customers and answer phones promptly
Meet with customers and determine their needs for repair and/or service of their vehicle concerns
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance based on age, mileage, and history of vehicle
Increase profitability by maximizing sales and executing retail promotions
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow-up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Other responsibilities as assigned
Our Ideal Candidate Will Possess These Qualities:
Service Advisor, Dealership, Automotive Knowledge: 1 year
Valid driver's license with an insurable driving record
CDK experience is preferred
Ford experience is a PLUS
Dependable, friendly, enthusiastic, and self-motivated individual
Computer proficient
Organized with superior time and priority management skills
Customer service and sales focused
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr