City of Redmond
Police Support Services Specialist
City of Redmond, Redmond, Washington, United States, 98052
The City of Redmond is a thriving, culturally diverse community and home to over 80,000 residents. Redmond is the hub to an array of commerce and industry ranging from technology, aerospace and gaming to biomedical and innovation start-ups.
The Police Department is responding to the growing needs of the City. The fast-paced nature of our municipality drives innovation and efficiency. The successful candidate will possess strong values that align with the City’s values, which include being welcoming, having integrity, showing accountability, and demonstrating a commitment to service. Additionally, the ideal candidate should find satisfaction in providing exceptional customer service, and thrive in a collaborative, high-volume work environment.
The
Police Support Services Specialist
performs specialized clerical duties pertaining to the Police Records Division.
Police Support Services Specialists
play an important role in ensuring the Police Department runs efficiently and effectively, working in partnership with police officers, department staff, and the public.
This role is ideal for a person beginning their career in administrative support who craves and loves keeping things organized and structured. You also need to have good written communication skills and excellent customer services skills. The work of this team supports other members of the department, furthers the administration of justice, and supports victims of crime by ensuring excellent record keeping and solid case materials.
Distinguishing CharacteristicsThis position is distinguished from the Administrative Series by its focus on the maintenance of the police records system. Incumbents work under close supervision until they gain sufficient knowledge and experience to perform tasks independently in accordance with established methods, practices and systems. Requires a high degree of confidentiality and interpersonal sensitivity.Follow well-defined department procedures in compliance with City, State and Federal laws.Data entry and police case file assembly and maintenance including digitizing of case files in accordance to records retention.Greet and screen all visitors for the RPD. Enforce sign-in and distribution of visitor badge ID.Provide information to inquiries by the public, both over the telephone and at the counter, or direct to appropriate staff.Process and enter court documents (protection orders and warrants); data entry for statewide crime reporting; citation/infraction accountability; review on-line reporting; and research legal information (RCW/WAC).Maintain, process and retain all records requests for the police department. Handle requests for public disclosure from insurance companies, public and other law enforcement agencies. Collect appropriate fees as outlined. Requires knowledge of laws and completion of request in certain time limitations.Process and issue/authorize Concealed Pistol Licenses and Pistol Transfers.Provide Fingerprints services, as needed, according to department regulations.Train new Records staff and officers on Records duties and provide refresher training when needed.For employees listed on the City's Language Roster, provide bilingual language translation for visitors at the reception counter and for victims (at the officer's request).Education and Experience:High School Diploma or G.E.D.Two (2) years of progressively responsible clerical experience or any combination of experience and education which provides the desired knowledge, skills, and abilities to perform the job.College degree and/or law enforcement support experience preferred. Experience with Records Management System also preferred.Licenses and Certificates:Must possess a valid Washington State driver's license by date of hire and maintain an insurable driving record by City standards.Washington State Patrol's ACCESS certification must be completed within 6 months of hire.OtherThis class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.
Selection ProcessTop candidates will be invited to take Public Safety Testing’s Personal History Questionnaire (PHQ), which is pass/fail.Top candidates who pass the PHQ will be invited to a written examination (passing score 70%; weighted at 30%).Final candidates who have passed both the written and PHQ will be invited to an oral interview (passing score 70%; weighted at 70%).Background Investigation:
Polygraph, psychological exam, drug screening, medical exam and extensive on-site background investigation will also be required of selected candidates being considered for hire.
Automatic Disqualifiers:Lied during any stage of the hiring process.Falsified his or her personal history questionnaire or application or failed to disclose pertinent information.Been convicted of a felony (or pled nolo contendere to a felony charge) or any offense that would be a felony if committed in Washington State, or has been incarcerated for any crime.Sold marijuana, narcotics or dangerous drugs.All illegal and/or recreational drug use will be closely scrutinized on a case by case basis.Had a pattern of abusing prescription medication.Been dishonorably discharged from the United States armed forces.Received more than two moving traffic violations within the preceding 3 years; or reckless driving violation within the preceding 5 years; or driving while license suspended within the preceding 5 years; or driving while intoxicated within the preceding five years.Been involved in more than one motor vehicle accident within the preceding 3 years for which the applicant received a traffic or criminal citation and was convicted, forfeited bail, or entered a plea of "guilty" or "nolo contendere."Been previously employed as a law enforcement agent and since has committed or violated federal, state or city laws pertaining to criminal activity.Committed any serious violation of Federal, State, City or County laws.Been convicted of any crime under a domestic violence statute.Unlawful sexual misconduct.Discretionary Disqualifiers:Alcohol or substance misuse and/or abuse.Excessive traffic violations.Commission of a felony.A demonstrated unwillingness to honor fiscal contracts or just debts.Any other conduct or pattern of conduct that would tend to disrupt, diminish, or otherwise jeopardize public trust in the law enforcement profession.An inability to perform the essential functions of a Police Support Specialist.To learn about benefits at the City of Redmond, please visit
C2MB (ajg.com)
.#J-18808-Ljbffr
The Police Department is responding to the growing needs of the City. The fast-paced nature of our municipality drives innovation and efficiency. The successful candidate will possess strong values that align with the City’s values, which include being welcoming, having integrity, showing accountability, and demonstrating a commitment to service. Additionally, the ideal candidate should find satisfaction in providing exceptional customer service, and thrive in a collaborative, high-volume work environment.
The
Police Support Services Specialist
performs specialized clerical duties pertaining to the Police Records Division.
Police Support Services Specialists
play an important role in ensuring the Police Department runs efficiently and effectively, working in partnership with police officers, department staff, and the public.
This role is ideal for a person beginning their career in administrative support who craves and loves keeping things organized and structured. You also need to have good written communication skills and excellent customer services skills. The work of this team supports other members of the department, furthers the administration of justice, and supports victims of crime by ensuring excellent record keeping and solid case materials.
Distinguishing CharacteristicsThis position is distinguished from the Administrative Series by its focus on the maintenance of the police records system. Incumbents work under close supervision until they gain sufficient knowledge and experience to perform tasks independently in accordance with established methods, practices and systems. Requires a high degree of confidentiality and interpersonal sensitivity.Follow well-defined department procedures in compliance with City, State and Federal laws.Data entry and police case file assembly and maintenance including digitizing of case files in accordance to records retention.Greet and screen all visitors for the RPD. Enforce sign-in and distribution of visitor badge ID.Provide information to inquiries by the public, both over the telephone and at the counter, or direct to appropriate staff.Process and enter court documents (protection orders and warrants); data entry for statewide crime reporting; citation/infraction accountability; review on-line reporting; and research legal information (RCW/WAC).Maintain, process and retain all records requests for the police department. Handle requests for public disclosure from insurance companies, public and other law enforcement agencies. Collect appropriate fees as outlined. Requires knowledge of laws and completion of request in certain time limitations.Process and issue/authorize Concealed Pistol Licenses and Pistol Transfers.Provide Fingerprints services, as needed, according to department regulations.Train new Records staff and officers on Records duties and provide refresher training when needed.For employees listed on the City's Language Roster, provide bilingual language translation for visitors at the reception counter and for victims (at the officer's request).Education and Experience:High School Diploma or G.E.D.Two (2) years of progressively responsible clerical experience or any combination of experience and education which provides the desired knowledge, skills, and abilities to perform the job.College degree and/or law enforcement support experience preferred. Experience with Records Management System also preferred.Licenses and Certificates:Must possess a valid Washington State driver's license by date of hire and maintain an insurable driving record by City standards.Washington State Patrol's ACCESS certification must be completed within 6 months of hire.OtherThis class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.
Selection ProcessTop candidates will be invited to take Public Safety Testing’s Personal History Questionnaire (PHQ), which is pass/fail.Top candidates who pass the PHQ will be invited to a written examination (passing score 70%; weighted at 30%).Final candidates who have passed both the written and PHQ will be invited to an oral interview (passing score 70%; weighted at 70%).Background Investigation:
Polygraph, psychological exam, drug screening, medical exam and extensive on-site background investigation will also be required of selected candidates being considered for hire.
Automatic Disqualifiers:Lied during any stage of the hiring process.Falsified his or her personal history questionnaire or application or failed to disclose pertinent information.Been convicted of a felony (or pled nolo contendere to a felony charge) or any offense that would be a felony if committed in Washington State, or has been incarcerated for any crime.Sold marijuana, narcotics or dangerous drugs.All illegal and/or recreational drug use will be closely scrutinized on a case by case basis.Had a pattern of abusing prescription medication.Been dishonorably discharged from the United States armed forces.Received more than two moving traffic violations within the preceding 3 years; or reckless driving violation within the preceding 5 years; or driving while license suspended within the preceding 5 years; or driving while intoxicated within the preceding five years.Been involved in more than one motor vehicle accident within the preceding 3 years for which the applicant received a traffic or criminal citation and was convicted, forfeited bail, or entered a plea of "guilty" or "nolo contendere."Been previously employed as a law enforcement agent and since has committed or violated federal, state or city laws pertaining to criminal activity.Committed any serious violation of Federal, State, City or County laws.Been convicted of any crime under a domestic violence statute.Unlawful sexual misconduct.Discretionary Disqualifiers:Alcohol or substance misuse and/or abuse.Excessive traffic violations.Commission of a felony.A demonstrated unwillingness to honor fiscal contracts or just debts.Any other conduct or pattern of conduct that would tend to disrupt, diminish, or otherwise jeopardize public trust in the law enforcement profession.An inability to perform the essential functions of a Police Support Specialist.To learn about benefits at the City of Redmond, please visit
C2MB (ajg.com)
.#J-18808-Ljbffr