SCRA Specialist I

OverviewTo review and process requests for interest rate reduction under the Service member Civil Relief Act (SCRA) qualifications. Serve members by answering SCRA inquiries and questions pertaining to Navy Federal lending products via internal and external communication platforms including private and federal educational loans. Create and execute daily, weekly and monthly reporting to Executive and Senior leadership. Level I: Work under moderate supervision.ResponsibilitiesPrepare, research, and process requests from members applying for the interest rate reductions under the SCRAValidate receipt of members' military documents and active duty information on documentationDetermine acceptability of active duty documents and eligibility of lending accounts; evaluate SCRA requests against federal guidelines to determine approval/disapproval of document for SCRAAudit and adjust Navy Federal Mortgages, Consumer Loans, Credit Cards and Checking Lines of Credit (CLOCs) for qualifying members of SCRAPerform complex debt account transactions and adjustments, using several NFCU subsystems, to process interstate and minimum monthly payments changes and adjustmentsComplete rate, amortizing, and billing adjustments on eligible accounts at both initiation and release from SCRA coverageReimburse (if applicable) accounts for overpaid interest due to retro-active SCRA adjustments using applicable lending systems and JVSSubmit reimbursement requests to investors monthly and quarterly (i.e., Fannie Mae, Ginnie Mae and Freddie Mac); monitor and ensure reimbursements are received by investorsConduct mandatory quarterly and monthly analysis and investigate SCRA Investor mortgages (Fannie Mae, Ginnie Mae, and Freddie Mac) to confirm compliance with investor regulationsRegularly monitor and review SCRA account activity and follow up with members when orders near expiration date to determine continued eligibilityPlace members into the SCRA database, process extensions and release lettersReview/analyze Navy Federal Accounts under SCRA protection for reporting purposesPerform monthly and quarterly audits on Navy Federal mortgage accountsRespond/investigate/research/resolve internal audit findingsReview and process approved and declined SCRA coverage from Service PartnersCounsel internal partners and external members regarding Navy Federal's policy regarding compliance with the SCRAAdvise members of SCRA requirements and applicable Navy Federal rules and regulationsResearch and investigate military documents to make decisions supporting Navy Federal's policy in compliance with the SCRA and complex questions regarding eligibilityResearch and respond to CFPB and BB complaintsServe as subject matter expert regarding Navy Federal policies regarding the extension of SCRA protectionPerforms other related duties as assignedQualificationsFamiliarity with financial institution and lending practices, principles and regulationsExperience in member/customer service preferably in a call center/retail banking/financial institutionFamiliarity with financial transaction/processing related responsibilitiesAbility to work independently and in a team environmentExperience in managing multiple priorities independently and/or in a team environment to achieve goalsEffective skill interacting with staff, management, vendors, members diplomatically & tactfullyEffective verbal and written communication skillsEffective skill navigating multiple screens and PC applications and adapting to new technologiesEffective skill performing mathematical calculations and working accurately with numbersEffective word processing and spreadsheet software skillsAbility to work effectively and efficiently with automated systemsEffective skill maintaining accuracy with attention to detail and meeting deadlinesEffective skill reviewing documents for errors, inconsistencies or missing informationEffective research, analytical, and problem solving skillsEffective skill following, interpreting and applying guidelines, procedures, practices, regulationsEffective skill exercising initiative and using good judgment to make sound decisionsEffective organizational, planning and time management skillsDesired QualificationsBasic skill in interpreting, understanding military orders and government documentationFamiliarity with NFCU products, services, programs, policies and proceduresExposure to SCRA database functions and applying interest/payment adjustments for consumer loans & credit cardsExposure to utilizing lending systemsFamiliarity with SCRA rules and regulationsHours:

Monday - Friday, 11:00AM - 7:30PMLocations:

820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602About UsNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Equal Employment Opportunity:

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityHybrid Workplace:

Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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