KPERS
Knowledge Manager
KPERS, Topeka, Kansas, United States, 66652
The Kansas Public Employees Retirement System (KPERS) is located in Topeka, Kansas. We are not just about pensions – we are about people! We provide disability and death benefits to protect public employees while they are still working and guarantees them lifetime benefits when they retire. Our membership includes people from all walks of life in a variety of jobs with one thing in common - serving Kansans.
We offer hybrid remote work schedules. Employees are required to work onsite a specific number of days each week.
We are looking for a creative and innovative Knowledge Manager to facilitate information and knowledge sharing throughout the organization. The Knowledge Manager will join the KPERS Pension Administration System (PAS) Modernization Team to pioneer a new function at KPERS: the strategic distribution, deployment and storage of organizational knowledge. The Knowledge Manager will focus initially on Standard Operating Procedures and related training for the new Pension Administration System.
Essential Responsibilities
Design and implement a knowledge management framework. This will include developing processes and protocols for storing information, making information accessible, and capturing new information.
Create and maintain a centralized knowledge base that stores and organizes information for access by internal staff and external partners as appropriate.
Create and maintain searchable resources to improve access to information.
Collaborate with closely-aligned divisions (Communications and Training) to ensure information reflects KPERS’ brand and training strategies.
Collaborate with all divisions to ensure knowledge supports end-user needs.
Collaborate with Security and Information Technology staff to ensure appropriate access rights and tool choices.
Promote a culture of knowledge sharing that focuses on expertise, training and communication.
Foster knowledge sharing and accountability by facilitating business process management (BPM) across the organization.
Train and support employees in the use of a centralized knowledge base.
Ensure application of knowledge through regular interviews with users, metrics, and report to the Executive team.
Maintain and capture new knowledge for the pension administration system, division and department processes, data governance and more.
Respond to feedback and engage in continuous improvement of knowledge bases.
Perform other duties and special projects as assigned to meet the Retirement System’s objectives.
Education Required
Bachelor’s degree in library science, information science, business administration or a closely related field from an accredited college or university. An advanced degree is preferred. Experience may be substituted for education as determined relevant by the agency.
Experience Required
Three years of previous knowledge management experience is required. Certification from the KM Institute or similar organization is preferred. Education may be substituted for experience as determined relevant by the agency.
Skills and Abilities
Deep knowledge of industry knowledge management tools such as Document Management Systems, Content Management Systems and Wikis.
Experience with Confluence and the Microsoft Office Suite, including SharePoint and Visio preferred.
Effective, concise, and clear oral and written communication skills.
Experience in content management including categorization, tagging and metadata management.
Experience in knowledge audits and needs assessments to identify knowledge gaps and develop targeted knowledge management initiatives.
Advanced group facilitation and team building capabilities.
Ability to elicit cooperation from a wide variety of sources, including senior management, external partners and staff from each division.
Ability to effectively communicate with diverse audiences including agency staff, senior management, and other stakeholders.
Ability to explain complex information to others in an understandable manner.
Ability to “roll up” information for an executive audience.
Ability to work effectively within a team and to maintain positive working relationships with a diverse group of people.
Excellent work ethic.
Strong attention to detail.
Commitment to excellent customer service.
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We offer hybrid remote work schedules. Employees are required to work onsite a specific number of days each week.
We are looking for a creative and innovative Knowledge Manager to facilitate information and knowledge sharing throughout the organization. The Knowledge Manager will join the KPERS Pension Administration System (PAS) Modernization Team to pioneer a new function at KPERS: the strategic distribution, deployment and storage of organizational knowledge. The Knowledge Manager will focus initially on Standard Operating Procedures and related training for the new Pension Administration System.
Essential Responsibilities
Design and implement a knowledge management framework. This will include developing processes and protocols for storing information, making information accessible, and capturing new information.
Create and maintain a centralized knowledge base that stores and organizes information for access by internal staff and external partners as appropriate.
Create and maintain searchable resources to improve access to information.
Collaborate with closely-aligned divisions (Communications and Training) to ensure information reflects KPERS’ brand and training strategies.
Collaborate with all divisions to ensure knowledge supports end-user needs.
Collaborate with Security and Information Technology staff to ensure appropriate access rights and tool choices.
Promote a culture of knowledge sharing that focuses on expertise, training and communication.
Foster knowledge sharing and accountability by facilitating business process management (BPM) across the organization.
Train and support employees in the use of a centralized knowledge base.
Ensure application of knowledge through regular interviews with users, metrics, and report to the Executive team.
Maintain and capture new knowledge for the pension administration system, division and department processes, data governance and more.
Respond to feedback and engage in continuous improvement of knowledge bases.
Perform other duties and special projects as assigned to meet the Retirement System’s objectives.
Education Required
Bachelor’s degree in library science, information science, business administration or a closely related field from an accredited college or university. An advanced degree is preferred. Experience may be substituted for education as determined relevant by the agency.
Experience Required
Three years of previous knowledge management experience is required. Certification from the KM Institute or similar organization is preferred. Education may be substituted for experience as determined relevant by the agency.
Skills and Abilities
Deep knowledge of industry knowledge management tools such as Document Management Systems, Content Management Systems and Wikis.
Experience with Confluence and the Microsoft Office Suite, including SharePoint and Visio preferred.
Effective, concise, and clear oral and written communication skills.
Experience in content management including categorization, tagging and metadata management.
Experience in knowledge audits and needs assessments to identify knowledge gaps and develop targeted knowledge management initiatives.
Advanced group facilitation and team building capabilities.
Ability to elicit cooperation from a wide variety of sources, including senior management, external partners and staff from each division.
Ability to effectively communicate with diverse audiences including agency staff, senior management, and other stakeholders.
Ability to explain complex information to others in an understandable manner.
Ability to “roll up” information for an executive audience.
Ability to work effectively within a team and to maintain positive working relationships with a diverse group of people.
Excellent work ethic.
Strong attention to detail.
Commitment to excellent customer service.
#J-18808-Ljbffr