Hennepin Theatre Trust
Performance Manager
Hennepin Theatre Trust, Minneapolis, Minnesota, United States, 55400
Description:Hennepin Arts
drives cultural and economic vitality in Minnesota through leadership of the dynamic Hennepin Theatre District in downtown Minneapolis and educational programming that reaches every area of the state. Our historic venues — the Orpheum, State, Pantages and Dudley Riggs theatres, as well as our event center, The Hennepin — light up Hennepin Avenue with top-tier entertainment, including the best of Broadway and a wide variety of arts programming.
Hennepin Arts
celebrates diversity in all its aspects, ensuring equity and establishing a safe and inclusive environment for all. We continue to examine ourselves and our structures to ensure we are free of bias and inequitable practices. We work to create welcoming spaces that invite people to be their authentic selves.
The
Performance Manager
is responsible for all aspects of ticketing for shows, ensuring seamless operations from event creation through to settlement. This role includes the creation and maintenance of events, as well as inventory management. The
Performance Manager
collaborates with clients to develop and implement strategies for ticket pricing, scaling, on-sales, discounting, and marketing. On performance days, this individual serves as the primary contact for box office ticketing, overseeing all ticketing activities and preparing detailed reports for settlements. Additionally, the
Performance Manager
leads the box office staff, ensuring they provide knowledgeable, efficient, and welcoming customer service while maintaining the highest standards and strict adherence to company policies and procedures.
RESPONSIBILITIES
Event Management (50%)
Oversee all ticketing aspects of shows, including event creation and maintenance, inventory management, and client recommendations on pricing, scaling, sales strategies, discounting, and marketing.
Establish and maintain strong working relationships with promoters, show representatives, business partners, management, coworkers, and employees.
Performance Day Operations (20%)
Manage performances on the day of the show, serving as the main box office ticketing contact before, during, and after performances.
Set up, run, and settle all ticketing aspects of performances, preparing and presenting accurate reports and statements for night-of-show settlement.
Staff Supervision and Development (20%)
Lead box office staff, empowering them to provide knowledgeable, efficient, and welcoming customer service.
Hire, supervise, discipline, and train full-time and part-time Box Office Associates, ensuring proper orientation to company policies and procedures.
Maintain and update written procedures and training materials, keeping comprehensive records of policy and procedures.
Customer Service and Problem Resolution (5%)
Efficiently resolve all ticketing issues and assist in resolving any in-house problems that develop during performances, focusing on customer safety, comfort, and satisfaction.
Supplemental Duties (5%)
Maintain box office archives, including event records, sales statistics, and deposit and journal activity archives.
Consistently display a positive and professional attitude towards customers, co-workers, supervisors, cast members, shows, and the theatres.
Requirements:QUALIFICATIONS
College degree or equivalent combination of education and a minimum of five (5) years of experience required
Previous management or supervisory experience and strong customer service experience required
Proficiency with Microsoft Office suite, particularly Excel, and knowledge of Ticketmaster Host and Archtics software preferred
Strong leadership and team management skills
Excellent communication and interpersonal skills
PHYSICAL REQUIREMENTS
Due to the nature of our work, employees may be required to work some non-traditional business hours including evenings, weekends, and holidays.
Ability to lift up to twenty-five (25) pounds
Ability to stand for extended periods of time while navigating multiple levels and areas within an venue
Close quarters with other employees and occasional loud noise
Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions.
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drives cultural and economic vitality in Minnesota through leadership of the dynamic Hennepin Theatre District in downtown Minneapolis and educational programming that reaches every area of the state. Our historic venues — the Orpheum, State, Pantages and Dudley Riggs theatres, as well as our event center, The Hennepin — light up Hennepin Avenue with top-tier entertainment, including the best of Broadway and a wide variety of arts programming.
Hennepin Arts
celebrates diversity in all its aspects, ensuring equity and establishing a safe and inclusive environment for all. We continue to examine ourselves and our structures to ensure we are free of bias and inequitable practices. We work to create welcoming spaces that invite people to be their authentic selves.
The
Performance Manager
is responsible for all aspects of ticketing for shows, ensuring seamless operations from event creation through to settlement. This role includes the creation and maintenance of events, as well as inventory management. The
Performance Manager
collaborates with clients to develop and implement strategies for ticket pricing, scaling, on-sales, discounting, and marketing. On performance days, this individual serves as the primary contact for box office ticketing, overseeing all ticketing activities and preparing detailed reports for settlements. Additionally, the
Performance Manager
leads the box office staff, ensuring they provide knowledgeable, efficient, and welcoming customer service while maintaining the highest standards and strict adherence to company policies and procedures.
RESPONSIBILITIES
Event Management (50%)
Oversee all ticketing aspects of shows, including event creation and maintenance, inventory management, and client recommendations on pricing, scaling, sales strategies, discounting, and marketing.
Establish and maintain strong working relationships with promoters, show representatives, business partners, management, coworkers, and employees.
Performance Day Operations (20%)
Manage performances on the day of the show, serving as the main box office ticketing contact before, during, and after performances.
Set up, run, and settle all ticketing aspects of performances, preparing and presenting accurate reports and statements for night-of-show settlement.
Staff Supervision and Development (20%)
Lead box office staff, empowering them to provide knowledgeable, efficient, and welcoming customer service.
Hire, supervise, discipline, and train full-time and part-time Box Office Associates, ensuring proper orientation to company policies and procedures.
Maintain and update written procedures and training materials, keeping comprehensive records of policy and procedures.
Customer Service and Problem Resolution (5%)
Efficiently resolve all ticketing issues and assist in resolving any in-house problems that develop during performances, focusing on customer safety, comfort, and satisfaction.
Supplemental Duties (5%)
Maintain box office archives, including event records, sales statistics, and deposit and journal activity archives.
Consistently display a positive and professional attitude towards customers, co-workers, supervisors, cast members, shows, and the theatres.
Requirements:QUALIFICATIONS
College degree or equivalent combination of education and a minimum of five (5) years of experience required
Previous management or supervisory experience and strong customer service experience required
Proficiency with Microsoft Office suite, particularly Excel, and knowledge of Ticketmaster Host and Archtics software preferred
Strong leadership and team management skills
Excellent communication and interpersonal skills
PHYSICAL REQUIREMENTS
Due to the nature of our work, employees may be required to work some non-traditional business hours including evenings, weekends, and holidays.
Ability to lift up to twenty-five (25) pounds
Ability to stand for extended periods of time while navigating multiple levels and areas within an venue
Close quarters with other employees and occasional loud noise
Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions.
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