VASCOR Ltd
Senior IT Support Specialist
VASCOR Ltd, Georgetown, Kentucky, United States, 40324
Benefits Offered
Zero Cost Health Insurance option with free Rx List
Zero Dental Insurance option
Vision Insurance
Heath Savings/Flexible Spending Accounts
Paid Time-Off (PTO)
Tuition Assistance
401k plan with company match and immediate vesting
Company Paid Life Insurance
Company Paid Disability Insurance
Employee Assistance Program
Position SummaryThe Senior IT Support Specialist will have a strong technical background, excellent problem-solving skills, and a proven ability to lead and motivate a team. The Senior IT Support Specialist will ensure that all customer issues are resolved quickly and efficiently. This position will be responsible for training and mentoring new support technicians and developing and implementing new processes and procedures to improve the efficiency of the helpdesk. This position will manage a team of support technicians. They will administer, install, configure, troubleshoot, and service computers, servers, networked workstations, and related equipment and software used in administrative and instructional lab environments. They will provide technical support and help with functions that relate to computer hardware and software, data communications, and connectivity.
Position Responsibilities:
Support, document, monitor, configure, and administer the IT Help Desk.
Manage, train, and motivate IT Support Technicians
Ensure that all customer issues are resolved quickly and efficiently
Develop and implement new processes and procedures to improve the efficiency of the helpdesk
Identify and implement new technologies to improve the helpdesk
Track and analyze helpdesk metrics to identify and recommend customer service improvements.
Provide regular reports on the performance of the helpdesk to management
Work with other IT teams to resolve complex customer issues
Develop training materials and procedures for end users
Diagnose and provide support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
Maintain an inventory of technology resources including location, when moved, and any maintenance or setup issues.
Essential Skills and Experience:Education
Bachelors degree in Information Technology or related field
Training
Provided on the job
Skills
Proficient data entry skills
Proficient in Word and Excel
Analytical skills
Written Communication
Proven ability to lead a team
Experience
Five or more years of experience in IT support, with at least two years of experience in a supervisory role
Knowledge of computer operation systems including:
Microsoft Word
Android
iOS
Virtualization Platforms
Knowledge of local area networks and communications equipment
Problem resolution
Strong technical background in various hardware and software applications
Nonessential Skills and Experience:
Initiative and Self-Motivation
Consistent Attention to Detail
Good Organizational Skills
Ability to Prioritize Multiple Tasks
Able to work in a fast-paced, high-pressure environment
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Zero Cost Health Insurance option with free Rx List
Zero Dental Insurance option
Vision Insurance
Heath Savings/Flexible Spending Accounts
Paid Time-Off (PTO)
Tuition Assistance
401k plan with company match and immediate vesting
Company Paid Life Insurance
Company Paid Disability Insurance
Employee Assistance Program
Position SummaryThe Senior IT Support Specialist will have a strong technical background, excellent problem-solving skills, and a proven ability to lead and motivate a team. The Senior IT Support Specialist will ensure that all customer issues are resolved quickly and efficiently. This position will be responsible for training and mentoring new support technicians and developing and implementing new processes and procedures to improve the efficiency of the helpdesk. This position will manage a team of support technicians. They will administer, install, configure, troubleshoot, and service computers, servers, networked workstations, and related equipment and software used in administrative and instructional lab environments. They will provide technical support and help with functions that relate to computer hardware and software, data communications, and connectivity.
Position Responsibilities:
Support, document, monitor, configure, and administer the IT Help Desk.
Manage, train, and motivate IT Support Technicians
Ensure that all customer issues are resolved quickly and efficiently
Develop and implement new processes and procedures to improve the efficiency of the helpdesk
Identify and implement new technologies to improve the helpdesk
Track and analyze helpdesk metrics to identify and recommend customer service improvements.
Provide regular reports on the performance of the helpdesk to management
Work with other IT teams to resolve complex customer issues
Develop training materials and procedures for end users
Diagnose and provide support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
Maintain an inventory of technology resources including location, when moved, and any maintenance or setup issues.
Essential Skills and Experience:Education
Bachelors degree in Information Technology or related field
Training
Provided on the job
Skills
Proficient data entry skills
Proficient in Word and Excel
Analytical skills
Written Communication
Proven ability to lead a team
Experience
Five or more years of experience in IT support, with at least two years of experience in a supervisory role
Knowledge of computer operation systems including:
Microsoft Word
Android
iOS
Virtualization Platforms
Knowledge of local area networks and communications equipment
Problem resolution
Strong technical background in various hardware and software applications
Nonessential Skills and Experience:
Initiative and Self-Motivation
Consistent Attention to Detail
Good Organizational Skills
Ability to Prioritize Multiple Tasks
Able to work in a fast-paced, high-pressure environment
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