AbbVie
HRConnect Consultant II Spanish Speaking
AbbVie, North Chicago, Illinois, us, 60086
Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at
www.abbvie.com . Follow @abbvie on
Twitter ,
Facebook ,
Instagram ,
YouTube
and
LinkedIn .
Job Description
The HRConnect Consultant II is responsible for routine customer service inquiries related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. This role opens tickets/cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.
Responsibilities
Answers general questions and redirects misplaced calls
Leverages procedures, policy manuals, knowledge databases, and other reference materials to answer employee and manager inquiries and resolve HR transactions
Guides HR Employee Self-Service and Manager Self-Service transactions
Executes select HR-related transactions (e.g., data changes) or appropriately escalates issues as needed
Inputs data into Workday to transact on customer requests
Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
Documents all employee inquiries, issues, and transactions in case management tools as required
Participates in continuous improvement workshops and projects as requested
Participates in ad hoc projects as required
Qualifications
High School Diploma or GED equivalent required. Bachelor’s Degree preferred
Minimum 2 years of customer service/call center experience required
Professional working proficiency in Spanish (Written & Spoken) required
Strong customer service and interpersonal skills
Familiar with HR services and processes as well as HRIS tools and systems
Able to navigate computerized data entry systems and other relevant applications
Able to follow standard procedures and processes
Able to escalate issues timely to the right group
Ability to handle confidential and sensitive information
Key Stakeholders
HR Operations team, Payroll, Business HR, HR COEs, Third-party vendors, AbbVie colleagues
Additional Information
This role follows a hybrid schedule requiring 3 days onsite per week
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Salary: $28.6 - $51.4
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AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at
www.abbvie.com . Follow @abbvie on
Twitter ,
Facebook ,
Instagram ,
YouTube
and
LinkedIn .
Job Description
The HRConnect Consultant II is responsible for routine customer service inquiries related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. This role opens tickets/cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.
Responsibilities
Answers general questions and redirects misplaced calls
Leverages procedures, policy manuals, knowledge databases, and other reference materials to answer employee and manager inquiries and resolve HR transactions
Guides HR Employee Self-Service and Manager Self-Service transactions
Executes select HR-related transactions (e.g., data changes) or appropriately escalates issues as needed
Inputs data into Workday to transact on customer requests
Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
Documents all employee inquiries, issues, and transactions in case management tools as required
Participates in continuous improvement workshops and projects as requested
Participates in ad hoc projects as required
Qualifications
High School Diploma or GED equivalent required. Bachelor’s Degree preferred
Minimum 2 years of customer service/call center experience required
Professional working proficiency in Spanish (Written & Spoken) required
Strong customer service and interpersonal skills
Familiar with HR services and processes as well as HRIS tools and systems
Able to navigate computerized data entry systems and other relevant applications
Able to follow standard procedures and processes
Able to escalate issues timely to the right group
Ability to handle confidential and sensitive information
Key Stakeholders
HR Operations team, Payroll, Business HR, HR COEs, Third-party vendors, AbbVie colleagues
Additional Information
This role follows a hybrid schedule requiring 3 days onsite per week
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Salary: $28.6 - $51.4
#J-18808-Ljbffr