Cardinal Health, Inc.
Customer Service Representative
Cardinal Health, Inc., Washington, District of Columbia, us, 20022
Working hours: Mon-Thurs 12:30 pm -9:00 pm, Fri 11:30 am - 8:00 pm ET(Mon-Thurs 9:30 am-6:00 pm, Fri 8:30 am-5:00 pm PST)What Customer Service Operations contributes to Cardinal HealthCustomer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.Daily Customer Contact & Communications (external/internal)Support Sales & other Support TeamsResolve Customer Complaints/IssuesCase ManagementPromote Customer SatisfactionTeam EnvironmentResponsibilitiesProvide concise, quality customer service in a professional and courteous manner to both internal and external customersField and re-direct incoming calls to the appropriate destinationReview and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levelsProvide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup/maintenance, company website assistance, and credit card inquiries and paymentsProcess return authorizations and issue return labels for our customersTrack and Trace customer orders to ensure delivery of productsAssist our customers with web registrations and inquiriesProcess credit card payments for our customersDaily research and resolve customer complaints/issues assigned through Salesforce database, phone, email & websiteEdit customer orders as requested by our customers or salesOther responsibilities as required to promote customer satisfactionQualificationsHigh School diploma with 1-2 years Customer Service experience or minimum of 2-year degree, preferredExtensive phone communication experience, customer service environmentKnowledge of Microsoft (MS) Office to include Word, Excel, and OutlookWhat is expected of you and others at this levelAcquires job skills and learns company policies and procedures to complete standard tasksWorks daily on routine assignmentsFollows correct processes outlined in the department procedures and guidelinesWork is closely managed and follows detailed instructionsSeeks regular guidance and advice from supervisorAnticipated hourly range:
$15.00 per hour - $18.69 per hourBonus eligible:
NoBenefits:
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close:
12/01/2024. If interested in opportunity, please submit application as soon as possible.The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.#LI-RemoteCandidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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$15.00 per hour - $18.69 per hourBonus eligible:
NoBenefits:
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close:
12/01/2024. If interested in opportunity, please submit application as soon as possible.The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.#LI-RemoteCandidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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