JLL
Community Manager
JLL, Atlanta, Georgia, United States, 30383
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The
Community Manager ’s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space.The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position will manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral.Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.JOB DUTIESApp Implementation and ManagementPartner with app developer to design and implement property-wide appSupervise app implementation and ensure deadlines are metProvide content and feedback to app developer in a timely mannerGive status updates for app development to XM Corporate staff and client on a specified cadenceReview building app often for brand consistencyCreate and maintain app content in-line with luxury brand standardsMarket and promote app usage among tenants, residents, guests, etc.Tenant EngagementCreate property programming with the goal of creating a property-wide sense of inclusion and communityMaintain property programming budgetManage and schedule building amenities (ie. conference space, rooftop terrace, tenant lounge, etc.)Curate unique and worthwhile activations in public and private event space in conjunction with onsite retailers at timesSpecial event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scaleAssist property management team in creating welcome collateral and events for new tenantsRespond to in-person, phone and email requests from tenants and assist in providing guidance and information to tenants in a timely mannerManage property social media sitesDesign and copywrite internal marketing messaging and collateral for property programming and events including digital and printed communicationsAct as a building ambassador and engage tenants to participate in building programmingPlan robust program within property budgetNegotiate contracts with area vendors for best price, product and serviceWork with Experience Management corporate team to grow a local Preferred Vendor listStay current on knowledge of local events and cultural attractions.Other concierge-related requests, as neededOther reports, duties, meetings TBDContract File Administration:Keep up to date status of all contracts for events, preferred vendors, non-preferred vendors, etc.Distribute inner office memos as directedCoordinate appropriate labor for all events and as directedCoordinate security as directedSecure insurance certifications (COI) as directedFile all correspondence as directedConfirm payment is received prior to all eventsSKILLS AND APTITUDESExperienced in marketing and event planningCreatively produce ideas to develop bespoke programs to engage various demographics and interestsAbility to engage tenants and visitors to participate in events and programmingPossesses foresight to organize event logistics up to 3000 attendeesEye for clean, concise marketing collateralSuperior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venueAble to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needsMotivated self-starter who is able to work with minimal supervisionProactive, approachable and solution-focusedProfessional demeanor and appearanceStrong planning and organizational skillsExcellent interpersonal and communication skillsTakes initiative and anticipates needs of othersCommitment to company valuesKnowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technologyEDUCATION AND EXPERIENCEBachelor’s Degree or equivalent work experienceAt least three years’ experience in marketing and event planning, including VIP guest servicePrevious concierge or VIP retail experience highly-preferredExpert-level knowledge of the local area, including current dining, retail, and entertainment trendsLocation:
On-site – Atlanta, GAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our
Candidate Privacy Statement .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy
here .This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at
Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our
Contact Us
page > I want to work for JLL.Accepting applications on an ongoing basis until a candidate is identified.
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Community Manager ’s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space.The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position will manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral.Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.JOB DUTIESApp Implementation and ManagementPartner with app developer to design and implement property-wide appSupervise app implementation and ensure deadlines are metProvide content and feedback to app developer in a timely mannerGive status updates for app development to XM Corporate staff and client on a specified cadenceReview building app often for brand consistencyCreate and maintain app content in-line with luxury brand standardsMarket and promote app usage among tenants, residents, guests, etc.Tenant EngagementCreate property programming with the goal of creating a property-wide sense of inclusion and communityMaintain property programming budgetManage and schedule building amenities (ie. conference space, rooftop terrace, tenant lounge, etc.)Curate unique and worthwhile activations in public and private event space in conjunction with onsite retailers at timesSpecial event planning for meetings and events occurring at the property for clients and tenants directly - can be large-scaleAssist property management team in creating welcome collateral and events for new tenantsRespond to in-person, phone and email requests from tenants and assist in providing guidance and information to tenants in a timely mannerManage property social media sitesDesign and copywrite internal marketing messaging and collateral for property programming and events including digital and printed communicationsAct as a building ambassador and engage tenants to participate in building programmingPlan robust program within property budgetNegotiate contracts with area vendors for best price, product and serviceWork with Experience Management corporate team to grow a local Preferred Vendor listStay current on knowledge of local events and cultural attractions.Other concierge-related requests, as neededOther reports, duties, meetings TBDContract File Administration:Keep up to date status of all contracts for events, preferred vendors, non-preferred vendors, etc.Distribute inner office memos as directedCoordinate appropriate labor for all events and as directedCoordinate security as directedSecure insurance certifications (COI) as directedFile all correspondence as directedConfirm payment is received prior to all eventsSKILLS AND APTITUDESExperienced in marketing and event planningCreatively produce ideas to develop bespoke programs to engage various demographics and interestsAbility to engage tenants and visitors to participate in events and programmingPossesses foresight to organize event logistics up to 3000 attendeesEye for clean, concise marketing collateralSuperior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venueAble to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needsMotivated self-starter who is able to work with minimal supervisionProactive, approachable and solution-focusedProfessional demeanor and appearanceStrong planning and organizational skillsExcellent interpersonal and communication skillsTakes initiative and anticipates needs of othersCommitment to company valuesKnowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technologyEDUCATION AND EXPERIENCEBachelor’s Degree or equivalent work experienceAt least three years’ experience in marketing and event planning, including VIP guest servicePrevious concierge or VIP retail experience highly-preferredExpert-level knowledge of the local area, including current dining, retail, and entertainment trendsLocation:
On-site – Atlanta, GAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our
Candidate Privacy Statement .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy
here .This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at
Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our
Contact Us
page > I want to work for JLL.Accepting applications on an ongoing basis until a candidate is identified.
#J-18808-Ljbffr