Climate First Bank
Assistant Director of Digital Banking
Climate First Bank, Tampa, Florida, us, 33646
We are changing FINANCE to finance CHANGE!Climate First Bank is a Florida Benefit Corporation, state chartered, FDIC insured commercial bank. With now three physical branches in St Petersburg, Winter Park and Mount Dora and one digital branch, we are offering a full suite of banking products including personal and business banking and loan products (solar, residential, commercial, SBA and more). We are passionate about the environment, social issues and overall leaving our communities and the world better than we found it.We want YOU to help us on this mission and are looking for exceptionally hard-working, passionate and bright new team members.We are a team of growth focused, goal-oriented and competitive individuals. We collectively work hard to achieve our mission and growth-related milestones and continue to set and exceed new goals almost daily. We love what we do, and we love working with people who are just as excited about our objectives as we are!Come join our Digital Branch as the Assistant Director of Digital Banking and take your career to a level unattainable in a traditional bank environment! The Assistant Director of Digital Banking is essential in driving the success of the digital banking operations. This role manages digital banking activities, resolves escalated issues, works with digital bankers to limit risks, ensures adherence to service level agreements (SLAs), and coaches and mentors the team. Additionally, the Assistant Director will focus on increasing sales and enhancing overall digital banking performance by building connections, initiating, and renewing loans, and acquiring deposits to establish a whole well-rounded relationship with the Bank. Finally, this role will participate and assist management with any sales campaign and new digital banking technology roll out, internal training, support, and adoption.This position is primarily remote within the State of Florida. Candidates must live in Florida to be considered. Please send a resume to apply.Benefits:Competitive compensationEmployer paid medical, vision and dental insuranceEmployer paid disability and life insurance401k matchEmployee Stock OptionsCompelling incentive plansEmployee only rates for certain loan productsWorking with an amazing team of dedicated and like-minded individuals!Being part of an exciting venture with amazing opportunities for growth!Primary ResponsibilitiesDepartment Performance:
Oversee daily operations of digital banking channels, ensuring operational efficiency and compliance with regulatory requirements. Monitor performance metrics and drive initiatives to improve service delivery and customer satisfaction. Coordinate with other departments to address and resolve systemic issues impacting digital banking services. Monitor and review SLA performance metrics regularly to ensure targets are being met. Analyze review findings to identify areas for improvement and implement corrective actions.Strategic Support:
Develop and implement strategies to enhance the digital banking experience and increase sales of digital products and services.Customer Service and Support:
Provide high touch personalized customer service through daily virtual interactions with the client base. Act as the primary point of contact for escalated customer issues related to digital banking services. Resolve complex or high-priority customer complaints promptly and effectively. Exceed client expectations by creatively leveraging the bank's existing portfolio of products and services.Team Management:
Provide coaching and mentorship to digital bankers to support their professional growth and enhance team performance. Foster a collaborative and high-performance work environment. Ensure that digital bankers meet established SLAs for response times, issue resolution, and customer interactions. Implement corrective actions and process improvements as needed to address any SLA deficiencies. Perform regular performance reviews of digital banking operations and individual digital bankers.Marketing and Sales:
Provide full-service banking to digital clients with primary focus on increasing the bank's deposit and consumer lending base. Actively seek and promote new banking opportunities that could be developed into high value strategic relationships through consistent business development activities within the community and on social media.Reporting:
Prepare and present reports on digital banking performance, sales, trends, and risk management to senior management.Mission Objectives:
Partner with internal resources to ensure adherence to and promotion of our commitment to sustainability practices and continued carbon neutrality.Secondary Responsibilities:Promote a favorable image of the Bank in all business activities within the community and social media.Exceed clients' expectations by creatively leveraging the bank's existing portfolio of products and services.Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.Demonstrate an understanding of and follow established Bank policies, procedures, and regulations, remain vigilant regarding online threats, phishing and other cyber-security risks, particularly as they relate to areas of oversight, identify inquiries that appear suspicious, obtaining reasonable and verifiable explanations, notifying the Compliance Officer when necessary; completion of all web-based compliance training; resolution of all issues concerning BSA report reviews of suspicious activity and or cash transactions.Requirements:Customer Service:
True servant mindset and dedication to customer satisfaction. Practices genuine care for the support and care of the customer. Tenacious focus on the delivery of an exceptional client experience. Proven record of effective and solution-oriented handling of escalations.Sales:
Proven record of increasing sales, and meeting SLAs. Proven, consistent achievement of business growth goals and financial target. Desire and ability to proactively promote all banking products through a consultative sales approach with a strong focus on customer needs.Leadership:
Outstanding leadership capabilities, desire and ability to mentor and coach team members to their full potential. Maintain open door policy and availability to team members while consistently achieving operational and sales objectives. Thorough monitoring of performance metrics and promotion of a culture of excellence.Communication:
Excellent communication skills, both verbal and in writing. Ability to compose concise and professional correspondence. Comfortable interacting with customers on camera, phone, and chat. Possesses effective listening skills.Banking Experience:
Comprehensive knowledge of digital banking systems and products and experience working in a bank environment. Educated in financial products and services, banking regulations and laws.Operations and Reporting:
Ability to analyze data, identify trends, and make data-driven decisions. Ability to think strategically and proactively project department needs and performance corrections.Training, Learning and Technology:
Ability to quickly learn, adopt, and use new technology. Proficient in Microsoft Office Suite and banking software applications.Efficiency and Organization:
A well organized, resourceful self-starter with superior attention to detail and the ability to prioritize and thrive in high volume situations. Excellent time management and self-sufficient organization of one's tasks and workflow.Work Environment:
Desire, curiosity and ability to work in a high pace, high growth, high pressure environment with limited direction and supervision that requires high accountability for one's work product and excellent independent judgement.Physical Demands:Sustained standing and sitting.Frequent use of PC, including typing or sustained attention to monitor.Occasional lifting of basic office files or equipment up to 20 lbs.Equal Opportunity Statement:At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Equal Opportunity Employer/Disability/VeteransE-Verify Statement:This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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Oversee daily operations of digital banking channels, ensuring operational efficiency and compliance with regulatory requirements. Monitor performance metrics and drive initiatives to improve service delivery and customer satisfaction. Coordinate with other departments to address and resolve systemic issues impacting digital banking services. Monitor and review SLA performance metrics regularly to ensure targets are being met. Analyze review findings to identify areas for improvement and implement corrective actions.Strategic Support:
Develop and implement strategies to enhance the digital banking experience and increase sales of digital products and services.Customer Service and Support:
Provide high touch personalized customer service through daily virtual interactions with the client base. Act as the primary point of contact for escalated customer issues related to digital banking services. Resolve complex or high-priority customer complaints promptly and effectively. Exceed client expectations by creatively leveraging the bank's existing portfolio of products and services.Team Management:
Provide coaching and mentorship to digital bankers to support their professional growth and enhance team performance. Foster a collaborative and high-performance work environment. Ensure that digital bankers meet established SLAs for response times, issue resolution, and customer interactions. Implement corrective actions and process improvements as needed to address any SLA deficiencies. Perform regular performance reviews of digital banking operations and individual digital bankers.Marketing and Sales:
Provide full-service banking to digital clients with primary focus on increasing the bank's deposit and consumer lending base. Actively seek and promote new banking opportunities that could be developed into high value strategic relationships through consistent business development activities within the community and on social media.Reporting:
Prepare and present reports on digital banking performance, sales, trends, and risk management to senior management.Mission Objectives:
Partner with internal resources to ensure adherence to and promotion of our commitment to sustainability practices and continued carbon neutrality.Secondary Responsibilities:Promote a favorable image of the Bank in all business activities within the community and social media.Exceed clients' expectations by creatively leveraging the bank's existing portfolio of products and services.Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.Demonstrate an understanding of and follow established Bank policies, procedures, and regulations, remain vigilant regarding online threats, phishing and other cyber-security risks, particularly as they relate to areas of oversight, identify inquiries that appear suspicious, obtaining reasonable and verifiable explanations, notifying the Compliance Officer when necessary; completion of all web-based compliance training; resolution of all issues concerning BSA report reviews of suspicious activity and or cash transactions.Requirements:Customer Service:
True servant mindset and dedication to customer satisfaction. Practices genuine care for the support and care of the customer. Tenacious focus on the delivery of an exceptional client experience. Proven record of effective and solution-oriented handling of escalations.Sales:
Proven record of increasing sales, and meeting SLAs. Proven, consistent achievement of business growth goals and financial target. Desire and ability to proactively promote all banking products through a consultative sales approach with a strong focus on customer needs.Leadership:
Outstanding leadership capabilities, desire and ability to mentor and coach team members to their full potential. Maintain open door policy and availability to team members while consistently achieving operational and sales objectives. Thorough monitoring of performance metrics and promotion of a culture of excellence.Communication:
Excellent communication skills, both verbal and in writing. Ability to compose concise and professional correspondence. Comfortable interacting with customers on camera, phone, and chat. Possesses effective listening skills.Banking Experience:
Comprehensive knowledge of digital banking systems and products and experience working in a bank environment. Educated in financial products and services, banking regulations and laws.Operations and Reporting:
Ability to analyze data, identify trends, and make data-driven decisions. Ability to think strategically and proactively project department needs and performance corrections.Training, Learning and Technology:
Ability to quickly learn, adopt, and use new technology. Proficient in Microsoft Office Suite and banking software applications.Efficiency and Organization:
A well organized, resourceful self-starter with superior attention to detail and the ability to prioritize and thrive in high volume situations. Excellent time management and self-sufficient organization of one's tasks and workflow.Work Environment:
Desire, curiosity and ability to work in a high pace, high growth, high pressure environment with limited direction and supervision that requires high accountability for one's work product and excellent independent judgement.Physical Demands:Sustained standing and sitting.Frequent use of PC, including typing or sustained attention to monitor.Occasional lifting of basic office files or equipment up to 20 lbs.Equal Opportunity Statement:At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.Equal Opportunity Employer/Disability/VeteransE-Verify Statement:This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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