Atos SE
Technical Manager
Atos SE, Plano, Texas, us, 75086
Who we are.We are a team of passionate experts with a clear ambition: applying digital technology to
advance what matters
for our clients and society.Together we create
reliable and responsive digital foundations
for the world’s businesses, institutions, and communities.The future is our choiceAt Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space.We’re looking for a
Technical Manager
with 5 years of experience to oversee the daily operations of the desktop support team, ensuring timely and effective resolution of technical issues for end-users to provide service to Frisco/McKinney/Plano/Lake Pointe areas.What will you be doing:Manage and mentor a team of desktop support technicians, fostering a culture of collaboration and continuous improvement.Develop and implement IT support policies, procedures, and best practices to enhance system reliability and user satisfaction.Collaborate with other IT teams and healthcare departments to support critical healthcare applications, ensuring minimal disruption to patient care.Ensure compliance with healthcare regulations (e.g., HIPAA) and maintain a secure, confidential IT environment.Monitor and report on key performance indicators (KPIs), service levels, and help desk metrics, driving continuous improvement in support services.Lead initiatives to update and maintain hardware and software infrastructure, with an emphasis on healthcare technology and user accessibility.Provide escalation support for complex technical issues, ensuring swift resolution in line with healthcare facility needs.Rewards and benefits:Wellbeing programs & work-life balance - integration and passion sharing events.Opportunities for professional growth and career advancement.Remote and hybrid working possibilities.Benefits platform – culture, shopping, sport, etc.Continuous learning programs and online courses.Possibility to participate in charity and eco initiatives.If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.Here at Atos, diversity and inclusion are embedded in our DNA.Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria.
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advance what matters
for our clients and society.Together we create
reliable and responsive digital foundations
for the world’s businesses, institutions, and communities.The future is our choiceAt Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space.We’re looking for a
Technical Manager
with 5 years of experience to oversee the daily operations of the desktop support team, ensuring timely and effective resolution of technical issues for end-users to provide service to Frisco/McKinney/Plano/Lake Pointe areas.What will you be doing:Manage and mentor a team of desktop support technicians, fostering a culture of collaboration and continuous improvement.Develop and implement IT support policies, procedures, and best practices to enhance system reliability and user satisfaction.Collaborate with other IT teams and healthcare departments to support critical healthcare applications, ensuring minimal disruption to patient care.Ensure compliance with healthcare regulations (e.g., HIPAA) and maintain a secure, confidential IT environment.Monitor and report on key performance indicators (KPIs), service levels, and help desk metrics, driving continuous improvement in support services.Lead initiatives to update and maintain hardware and software infrastructure, with an emphasis on healthcare technology and user accessibility.Provide escalation support for complex technical issues, ensuring swift resolution in line with healthcare facility needs.Rewards and benefits:Wellbeing programs & work-life balance - integration and passion sharing events.Opportunities for professional growth and career advancement.Remote and hybrid working possibilities.Benefits platform – culture, shopping, sport, etc.Continuous learning programs and online courses.Possibility to participate in charity and eco initiatives.If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.Here at Atos, diversity and inclusion are embedded in our DNA.Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria.
#J-18808-Ljbffr