Oracle
Senior Customer Success Manager
Oracle, Frankfort, Kentucky, United States, 40601
Oracle Senior Customer Success Manager - Frankfort, Kentucky
Minimum Qualifications:BS or BA degree in related field and/or related and equivalent job experience.8+ years of Healthcare Information Technology (HCIT) experience in Consulting, Support, Project/Program Management, Client Relationship Management, and/or other client-facing HCIT solution work.Knowledge of relevant best practices within Healthcare Information Technology (HCIT) consulting as evidenced by prior successful consulting outcomes and achievements.8+ years experience consulting, influencing, and partnering with key customer end-users and decision-makers up to and including healthcare CXOs and CIOs.Prior experience with Oracle Health products and service offerings preferred.Strong project management skills including the ability to create, maintain, and execute on a detailed account management plan including budget, structure, schedule, needs, metrics, and outcomes.Accomplished communication and interpersonal skills including the ability to articulate complex information in a way that others can easily understand in both verbal and written form.Ability to influence, persuade, and negotiate to achieve effective and mutually beneficial outcomes.Ability to partner and collaborate across teams and organizations to resolve conflicts, drive performance improvement, and achieve positive outcomes as indicated by agreed upon metrics and KPIs.Ability to travel to client sites up to 20% of time based on business needs.Responsibilities:The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased customer satisfaction, service level attainment, and incremental revenue growth.The Customer Success Manager oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer using Oracle Health solutions and services. The CSM seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption, and value realization.The Customer Success Manager develops, tracks, and manages priorities and committed actions to ensure progress on identified opportunities. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within assigned customer account portfolio.The senior Customer Success Manager portfolio includes clients with varying needs and complexity. One or more clients may have significant needs related to upgrades, renewals, transformation, adoption, or all of these factors based on business needs.The CSM will be measured on the following:Strong Success Plans for their customer or portfolio of customersSuccess StoriesARR retention and growthCode currencySales Leads generatedCustomer performance on KPIs relative to peersPractice development: Grow the overall culture and practice of customer success within Oracle Health by participating in key initiatives, being a part of or leading the building of CS tools and enablers, mentoring and growing junior CSMs, and evangelizing the practice of CS across Oracle Health.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and Benefit Information:US: Hiring Range: from $43.99 to $85.67 per hour; from $91,500 to $178,200 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions, and locations, as well as reflect Oracle’s differing products, industries, and lines of business.Oracle US offers a comprehensive benefits package which includes the following:Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DHealth care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner, and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
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Minimum Qualifications:BS or BA degree in related field and/or related and equivalent job experience.8+ years of Healthcare Information Technology (HCIT) experience in Consulting, Support, Project/Program Management, Client Relationship Management, and/or other client-facing HCIT solution work.Knowledge of relevant best practices within Healthcare Information Technology (HCIT) consulting as evidenced by prior successful consulting outcomes and achievements.8+ years experience consulting, influencing, and partnering with key customer end-users and decision-makers up to and including healthcare CXOs and CIOs.Prior experience with Oracle Health products and service offerings preferred.Strong project management skills including the ability to create, maintain, and execute on a detailed account management plan including budget, structure, schedule, needs, metrics, and outcomes.Accomplished communication and interpersonal skills including the ability to articulate complex information in a way that others can easily understand in both verbal and written form.Ability to influence, persuade, and negotiate to achieve effective and mutually beneficial outcomes.Ability to partner and collaborate across teams and organizations to resolve conflicts, drive performance improvement, and achieve positive outcomes as indicated by agreed upon metrics and KPIs.Ability to travel to client sites up to 20% of time based on business needs.Responsibilities:The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased customer satisfaction, service level attainment, and incremental revenue growth.The Customer Success Manager oversees customer experience through the customer lifecycle and is accountable for overall operational success of the customer using Oracle Health solutions and services. The CSM seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness of the organization and optimization of Oracle Health product/system use, adoption, and value realization.The Customer Success Manager develops, tracks, and manages priorities and committed actions to ensure progress on identified opportunities. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within assigned customer account portfolio.The senior Customer Success Manager portfolio includes clients with varying needs and complexity. One or more clients may have significant needs related to upgrades, renewals, transformation, adoption, or all of these factors based on business needs.The CSM will be measured on the following:Strong Success Plans for their customer or portfolio of customersSuccess StoriesARR retention and growthCode currencySales Leads generatedCustomer performance on KPIs relative to peersPractice development: Grow the overall culture and practice of customer success within Oracle Health by participating in key initiatives, being a part of or leading the building of CS tools and enablers, mentoring and growing junior CSMs, and evangelizing the practice of CS across Oracle Health.Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and Benefit Information:US: Hiring Range: from $43.99 to $85.67 per hour; from $91,500 to $178,200 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions, and locations, as well as reflect Oracle’s differing products, industries, and lines of business.Oracle US offers a comprehensive benefits package which includes the following:Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DHealth care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner, and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
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