Baskin Robbins
MANAGER
Baskin Robbins, Greenwich Village, New York, United States,
Reports To:
Multi-Unit Manager/FranchiseeOverviewA Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence, and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures, and in compliance with all applicable laws.Responsibilities Include:Able to perform all responsibilities of restaurant team membersDeliver training to restaurant team membersEnsure Brand standards, recipes, and systems are executedCreate and maintain a guest-focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementCommunicate restaurant priorities, goals, and results to restaurant team membersExecute new product roll-outs including training, marketing, and samplingMaintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable lawsControl costs to help maximize profitabilityComplete inventory on a periodic basis as determined by FranchiseeComplete weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standardsComplete DCP and other vendor ordersConduct self-assessments and corresponding action plansEnsure restaurant budget is met as determined by FranchiseeManage cash over/short in restaurant and ensure team members are following franchisee’s cash management policiesEngage with Dunkin’ Brands Field Operations team as appropriateManagement Responsibilities Include:Recruit, hire, onboard, and develop restaurant team membersPlan, monitor, appraise, and review employee performanceCoach restaurant team members to drive sales, improve profitability, and guest satisfactionEducation/Experience:Basic computer skillsFluent in spoken and written EnglishBasic math and financial managementPrevious leadership experience in retail, restaurant, or hospitalityCollege Degree preferredStrong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and embrace changeAbility to train and develop a teamGuest focusedTime ManagementProblem solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetRepetitive motion including bending, stooping, and reachingLifting packages (if applicable)Wearing a headset (if applicable)Working in a small spaceMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
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Multi-Unit Manager/FranchiseeOverviewA Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence, and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures, and in compliance with all applicable laws.Responsibilities Include:Able to perform all responsibilities of restaurant team membersDeliver training to restaurant team membersEnsure Brand standards, recipes, and systems are executedCreate and maintain a guest-focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementCommunicate restaurant priorities, goals, and results to restaurant team membersExecute new product roll-outs including training, marketing, and samplingMaintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable lawsControl costs to help maximize profitabilityComplete inventory on a periodic basis as determined by FranchiseeComplete weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standardsComplete DCP and other vendor ordersConduct self-assessments and corresponding action plansEnsure restaurant budget is met as determined by FranchiseeManage cash over/short in restaurant and ensure team members are following franchisee’s cash management policiesEngage with Dunkin’ Brands Field Operations team as appropriateManagement Responsibilities Include:Recruit, hire, onboard, and develop restaurant team membersPlan, monitor, appraise, and review employee performanceCoach restaurant team members to drive sales, improve profitability, and guest satisfactionEducation/Experience:Basic computer skillsFluent in spoken and written EnglishBasic math and financial managementPrevious leadership experience in retail, restaurant, or hospitalityCollege Degree preferredStrong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and embrace changeAbility to train and develop a teamGuest focusedTime ManagementProblem solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetRepetitive motion including bending, stooping, and reachingLifting packages (if applicable)Wearing a headset (if applicable)Working in a small spaceMany Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
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