Penn Foster
Supervisor, Operations | Advisory & Managed New Accounts | St. Petersburg, FL
Penn Foster, St. Petersburg, Florida, United States, 33739
Supervisor, Operations | Advisory & Managed New Accounts | St. Petersburg, FL
-
2302172
Description
Hybrid Work Environment:
40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.
Job SummaryProvides direction, leadership and support for assigned department in Operations. Implements business plans and ensures policies and procedures are followed. May be accountable for various projects to improve efficiency and drive productivity and quality within their area. Individuals at this level should have a broad understanding of the different areas of Operations. Contact with internal and external customers will be required to identify, research, analyze and resolve issues. Monitors productivity and service levels using the various reports available. Strong people leader to provide coaching, development and performance management.Essential Duties and ResponsibilitiesPartners with cross site peers and managers to establish performance goals for department; collaborates with and directs associates to meet or exceed these goalsActs as an information source for associates and ensures training and development occursPlans, assigns, monitors, reviews, evaluates and leads the work of associatesOversees team morale and plans for appropriate team building activities and rewards and recognitionHandles performance management including career development and progressive discipline of direct reportsInterviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnoverWorks in cooperation with peers on establishing objectives and developing processes and procedures to ensure efficient and timely work flow with special regards to service delivery, compliance and risk factors for the firm.Establishes internal or external partnership opportunities, through analysis of business needs and relationships that may enhance successEnsures appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc)Facilitates the implementation and acceptance of organizational change; addresses resistance to change and helps individuals adaptTakes decisive action when necessary and conveys a sense of urgency to deliver resultsInterprets and applies organizational policies and proceduresEffectively collaborates with other supervisors in the same or different functional groups to accomplish assigned goals and process/policy changes; oftentimes this collaboration occurs across multiple sitesAdheres to annual budgets in line with organizational goals and objectives and makes adjustments when necessaryEffectively implements system changes and identifies and manages impacts to team and advisorsQualifications
Knowledge, Skills, and AbilitiesKnowledge of
Investment concepts, practices and procedures used in the securities industryFinancial markets and productsSkill in
Interpreting and applying policies and proceduresEstablishing operational objectivesImplementing processes and procedures for efficient and timely work flowPromoting effective coordination between work groupsPreparing operational budgetsAbility to
Learn the concepts, principles and practices of assigned functional areaPlan, assign, monitor, review, evaluate and supervise the work of othersCoach and mentor othersIdentify training needs and develop subordinatesBalance conflicting resource and priority demandsPartner with other functional areas to accomplish objectivesFacilitate meetings, ensuring that all viewpoints, ideas and problems are addressedIncorporate needs, wants and goals from different business unit perspectives into operational processesCommunicate effectively, both orally and in writingWork independently as well as collaboratively within a team environmentLead others in providing a high level of customer serviceEstablish and maintain effective working relationships at all levels of the organizationEducational/Previous Experience RequirementsEducation/Previous ExperienceBachelor's degree in a related field or an equivalent combination of education and work experience.Three (3) or more years’ experience in financial services / operations including one (1) year as team lead or leadership experience in a financial or service organization.Licenses/CertificationsSIE required provided that an exemption or grandfathering cannot be applied.Series 99, or ability to obtain within 120 days (as required by FINRA) may be required depending on assigned functional area. Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.Licensing may be required (Series 7, 24) depending on assigned functional area.Raymond James Guiding Behaviors
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the sameWork with and through others to achieve desired outcomesMake prompt, pragmatic choices and act with the client in mindTake ownership and hold themselves and others accountable for delivering results that matterContribute to the continuous evolution of the firmAt Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Job
Operations
Primary Location
US-FL-St. Petersburg-Saint Petersburg
Organization
Operations & Administration
Schedule
Full-time
Shift
Day Job
Travel
Yes, 10 % of the Time
#LI-SJ1#J-18808-Ljbffr
-
2302172
Description
Hybrid Work Environment:
40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.
Job SummaryProvides direction, leadership and support for assigned department in Operations. Implements business plans and ensures policies and procedures are followed. May be accountable for various projects to improve efficiency and drive productivity and quality within their area. Individuals at this level should have a broad understanding of the different areas of Operations. Contact with internal and external customers will be required to identify, research, analyze and resolve issues. Monitors productivity and service levels using the various reports available. Strong people leader to provide coaching, development and performance management.Essential Duties and ResponsibilitiesPartners with cross site peers and managers to establish performance goals for department; collaborates with and directs associates to meet or exceed these goalsActs as an information source for associates and ensures training and development occursPlans, assigns, monitors, reviews, evaluates and leads the work of associatesOversees team morale and plans for appropriate team building activities and rewards and recognitionHandles performance management including career development and progressive discipline of direct reportsInterviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnoverWorks in cooperation with peers on establishing objectives and developing processes and procedures to ensure efficient and timely work flow with special regards to service delivery, compliance and risk factors for the firm.Establishes internal or external partnership opportunities, through analysis of business needs and relationships that may enhance successEnsures appropriate documentation and departmental tools are created and/or maintained (job procedures, job aids, forms, training material, etc)Facilitates the implementation and acceptance of organizational change; addresses resistance to change and helps individuals adaptTakes decisive action when necessary and conveys a sense of urgency to deliver resultsInterprets and applies organizational policies and proceduresEffectively collaborates with other supervisors in the same or different functional groups to accomplish assigned goals and process/policy changes; oftentimes this collaboration occurs across multiple sitesAdheres to annual budgets in line with organizational goals and objectives and makes adjustments when necessaryEffectively implements system changes and identifies and manages impacts to team and advisorsQualifications
Knowledge, Skills, and AbilitiesKnowledge of
Investment concepts, practices and procedures used in the securities industryFinancial markets and productsSkill in
Interpreting and applying policies and proceduresEstablishing operational objectivesImplementing processes and procedures for efficient and timely work flowPromoting effective coordination between work groupsPreparing operational budgetsAbility to
Learn the concepts, principles and practices of assigned functional areaPlan, assign, monitor, review, evaluate and supervise the work of othersCoach and mentor othersIdentify training needs and develop subordinatesBalance conflicting resource and priority demandsPartner with other functional areas to accomplish objectivesFacilitate meetings, ensuring that all viewpoints, ideas and problems are addressedIncorporate needs, wants and goals from different business unit perspectives into operational processesCommunicate effectively, both orally and in writingWork independently as well as collaboratively within a team environmentLead others in providing a high level of customer serviceEstablish and maintain effective working relationships at all levels of the organizationEducational/Previous Experience RequirementsEducation/Previous ExperienceBachelor's degree in a related field or an equivalent combination of education and work experience.Three (3) or more years’ experience in financial services / operations including one (1) year as team lead or leadership experience in a financial or service organization.Licenses/CertificationsSIE required provided that an exemption or grandfathering cannot be applied.Series 99, or ability to obtain within 120 days (as required by FINRA) may be required depending on assigned functional area. Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.Licensing may be required (Series 7, 24) depending on assigned functional area.Raymond James Guiding Behaviors
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the sameWork with and through others to achieve desired outcomesMake prompt, pragmatic choices and act with the client in mindTake ownership and hold themselves and others accountable for delivering results that matterContribute to the continuous evolution of the firmAt Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Job
Operations
Primary Location
US-FL-St. Petersburg-Saint Petersburg
Organization
Operations & Administration
Schedule
Full-time
Shift
Day Job
Travel
Yes, 10 % of the Time
#LI-SJ1#J-18808-Ljbffr