Lead customer service

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs while requiring the best talent for the job.Qualifications

2 years of previous experience using Avaya (CMS) and/or forecasting and scheduling tools (Impact 360, Monet, etc.)Very strong analytical skillsIn-depth understanding of call center metrics

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