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SERVPRO of Haverhill/Newburyport

Restoration Project Manager

SERVPRO of Haverhill/Newburyport, Haverhill, Massachusetts, us, 01832


Benefits:

401(k) matching

Company car

Training & development

SERVPRO of Haverhill/Newburyport is hiring a Restoration Project Manager!

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities:

Ensure an accurate scope of work for projects based on estimates and approvals. QC all ongoing jobs daily.

Schedule, coordinate and oversee crews and resources to provide service on active projects.

Review job site documentation to support the services provided and ensure proper client requirements and billing process.

Maintain written communication with customers, teammates, vendors, and insurance representatives.

Work in conjunction with estimators to ensure scope comprehension among production staff.

Daily monitoring of job specific digital data entry.

Monitor production labor progress and percentages in relation to job budget.

Additional Responsibilities:

Manage the customer and client experience and overall customer satisfaction tracked with online reviews.

Provide priority response to potential customers.

Participate in positive culture building within the production department.

Participate in recruiting, hiring, and training restoration teammates.

Position Requirements:

Exceptional organizational skills. Multi-tasking a must.

Valid driver’s license.

High school diploma/GED; Associate degree or Bachelor’s degree preferred.

At least 1 year of management and/or supervisory experience.

At least 3 years of industry experience.

IICRC certification preferred.

Skills/Physical Demands/Competencies:

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.

Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).

Ability to repetitively push/pull/lift/carry objects.

Ability to work with/around cleaning agents.

Ability to successfully complete a background check subject to applicable law.

Each SERVPRO Franchise is Independently Owned and Operated.

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