Bermex
Operations Manager – Smart Meter Deployment
Bermex, Juneau, Alaska, United States,
We empower the best people to help sustain our world. 100% employee-owned. Independence guaranteed.Company:
Bermex, Inc.About The Team
At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.About the Role
The Smart Meter Deployment Operations Manager reports to the Director of Operations at Bermex. This position plays a key role in improving operations, sales, profit, and individual development to fulfill customer satisfaction. This position also requires a high degree of attention to detail, excellent time management, and exceptional leadership.What You’ll Do
Improve and Maintain Operations:
Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports.Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit.Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets.Professionally represent the company to clients and their customers.Review performance and causes of significant variances, along with corrective action plans.Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel.Provide Team Management & Collaboration:
Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports.Supervise and review the preparation of forecast numbers for each of his/her departments.Conduct performance and wage reviews for department supervision.Maintain and improve upon safe work environments.Refer all consumer complaints to the appropriate authorities and delegate responsibilities accordingly.Perform other duties as necessary to maintain customer relationships.Smart Meter Deployment:
Manage multiple work order management systems for multiple smart meter deployment contracts simultaneously.Provide training and oversee the deployment of polyphase and transformer rated electric meters as well as water and gas metering hands on skills.Other duties as assigned.About You
Must haves:
Education: High School Diploma or GED.Experience: 3 years of experience in an operations management position or supervisory roles. At least 1 year of experience in a management role directly related to smart meter deployment.Nice to haves:
Education: Bachelor’s Degree in Operations Management or Business Administration.Experience: 4 or more years of experience in operations management or supervisory roles. More than 2 years of experience in a management role directly related to smart meter deployment is a plus. Multi-state experience is a plus.Your Skills:
Strong budget development and oversight skills, as well as strong analytical and financial analysis skills.Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service.Highly trained in conflict management and business negotiation processes.Proven knowledge of operations, safety process, programs, and procedures.Ability to multi-task, and work independently and as a team.Exceptional flexibility in daily routines and route scheduling.Adequate time management skills to finish daily meter reads in a timely manner, figuring out an efficient way to read meters for that day.Excellent communication skills, comfortable interacting with management and customers.Excellent attention to detail for problem solving and finding.Ability to walk long distances and prepare for weather conditions, accordingly.Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook).Drug/Alcohol Testing:
Drug/alcohol testing is required.Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters.Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters.Benefits
Health and Safety:
Group health plans including medical/prescription, dental, vision and a variety of other coverage options.Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability.Flexible Spending Accounts or an option for a Health Saving Account with company match.Company paid Employee Assistance Program (EAP) for all employees and eligible family members.Retirement:
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost.Roth or Traditional 401(k) Retirement plan with company match.PTO Plans (after 90 completed days of service for full-time employees):
Paid Vacation.Paid Holidays.Paid Wedding Day.Veterans Day paid time off for our veterans.Paid Sick Time (New York based positions ONLY).Perks/Allowances:
Company vehicle (for all driver-based positions).Gas card for company vehicle (if applicable).Company provided cell phone or mobile allowance (if applicable).Boot allowance from approved vendors.Daily per diem for travel-based positions.Where We Work
Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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Bermex, Inc.About The Team
At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.About the Role
The Smart Meter Deployment Operations Manager reports to the Director of Operations at Bermex. This position plays a key role in improving operations, sales, profit, and individual development to fulfill customer satisfaction. This position also requires a high degree of attention to detail, excellent time management, and exceptional leadership.What You’ll Do
Improve and Maintain Operations:
Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports.Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit.Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets.Professionally represent the company to clients and their customers.Review performance and causes of significant variances, along with corrective action plans.Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel.Provide Team Management & Collaboration:
Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports.Supervise and review the preparation of forecast numbers for each of his/her departments.Conduct performance and wage reviews for department supervision.Maintain and improve upon safe work environments.Refer all consumer complaints to the appropriate authorities and delegate responsibilities accordingly.Perform other duties as necessary to maintain customer relationships.Smart Meter Deployment:
Manage multiple work order management systems for multiple smart meter deployment contracts simultaneously.Provide training and oversee the deployment of polyphase and transformer rated electric meters as well as water and gas metering hands on skills.Other duties as assigned.About You
Must haves:
Education: High School Diploma or GED.Experience: 3 years of experience in an operations management position or supervisory roles. At least 1 year of experience in a management role directly related to smart meter deployment.Nice to haves:
Education: Bachelor’s Degree in Operations Management or Business Administration.Experience: 4 or more years of experience in operations management or supervisory roles. More than 2 years of experience in a management role directly related to smart meter deployment is a plus. Multi-state experience is a plus.Your Skills:
Strong budget development and oversight skills, as well as strong analytical and financial analysis skills.Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service.Highly trained in conflict management and business negotiation processes.Proven knowledge of operations, safety process, programs, and procedures.Ability to multi-task, and work independently and as a team.Exceptional flexibility in daily routines and route scheduling.Adequate time management skills to finish daily meter reads in a timely manner, figuring out an efficient way to read meters for that day.Excellent communication skills, comfortable interacting with management and customers.Excellent attention to detail for problem solving and finding.Ability to walk long distances and prepare for weather conditions, accordingly.Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook).Drug/Alcohol Testing:
Drug/alcohol testing is required.Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters.Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters.Benefits
Health and Safety:
Group health plans including medical/prescription, dental, vision and a variety of other coverage options.Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability.Flexible Spending Accounts or an option for a Health Saving Account with company match.Company paid Employee Assistance Program (EAP) for all employees and eligible family members.Retirement:
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost.Roth or Traditional 401(k) Retirement plan with company match.PTO Plans (after 90 completed days of service for full-time employees):
Paid Vacation.Paid Holidays.Paid Wedding Day.Veterans Day paid time off for our veterans.Paid Sick Time (New York based positions ONLY).Perks/Allowances:
Company vehicle (for all driver-based positions).Gas card for company vehicle (if applicable).Company provided cell phone or mobile allowance (if applicable).Boot allowance from approved vendors.Daily per diem for travel-based positions.Where We Work
Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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