Front Office Deputy Manager Courtyard by Marriott Gdynia Waterfront

Front Office Deputy Manager – Courtyard by Marriott GdyniaThis position is based on a full-time contract.Energetic multitasker who leads from the front to maintain a smooth front office operation and inspires their team to overdeliver for guests by working hard and having fun. Maintains high standards for our guests, has an eye for detail, as well as a sound business understanding. Builds relationships with key partners and welcomes activity into the hotel by bringing the Courtyard brand to life, creating a relaxed environment that makes guests feel at home.Main Tasks and ResponsibilitiesSupervising and coordinating the work of the hotel Front Office Department – support of the Front Office ManagerMaintaining good relations with hotel guests along with responding to their needs and opinions / monitoring guest satisfactionImplementation and maintenance of hotel chain and brand standardsCooperation with all hotel departments and within the structure of the company and hotel chain, including:Verification of the correctness of individual reservations and room allocationsMaking daily and monthly settlements / verifying the compliance of transactionsRecruitment, motivation, training, graphics, working time settlementAssisting in forecasting revenues and costs and monitoring themVerification of the correct operation of front office systems, tools and equipment / reporting faultsImplementation of hotel chain projects as part of tasks assigned to Front Office & Reservation DepartmentsParticipation in hotel events organized for the guestsParticipation in rotational managerial dutiesPerforming tasks delegated by Front Office ManagerCooperation with hotel business partners as well as contractors and service providersWe’re Looking for Someone With:Good organization of own work, ability to hierarchize tasks to be performed, dynamic in actionEmpathetic and open attitude to people, being visibleAbility to find solutions in response to everyday hotel challengesBroad interest in the hotel industry, focus on development and willingness to expand knowledgeHigh energy and a fearless do-it-yourself attitudeVery good knowledge of spoken and written Polish and English (other foreign languages will be an advantage)Useful ExperienceMinimum 2 years management experience in hotel industry and/or within Front Office departmentKnowledge of hotel systems, including mainly Opera PMS (knowledge of Marriott chain systems and hotel benchmarking systems will be an additional advantage)Very good knowledge of spoken and written English (other foreign languages will be an advantage)Computer and Office program skills (including efficient use of Excel, Outlook, PowerPoint tools)Knowledge of concepts and terms from the hospitality industry and demonstrating basic knowledge of hospitality KPIsBENEFITS FOR YOU!Workplace mealsDiscounted room rates for you, as well as your friends and family, at Marriott hotels worldwideDiscount on Food & Beverages at Marriott hotels worldwideCRS activities*A personality assessment can be part of the recruitment process*

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