Customer Service Advisor – French

The Role/Candidate:Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone.We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond.You’ll have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.As our employee, you’ll be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and ‘going the extra mile’.And of course, you’ll have excellent communication skills – written and verbal.The customer service team are dedicated and strive to inspire our customers during their experience with us.What will I do in the role?

Have a ‘can do’ attitudeThe first point of contact for all customer queriesBrand ambassador for your clientProvide outstanding customer service across telephone, social media, webchat and emailMake sure the customer is at the heart of every conversationWhat do I need?

Experience working for a retailerExperience working in a luxury backgroundExperience within any of the following: Beauty, Cosmetics, FashionA desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approachOutstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customerStrong written and verbal communication skillsWorks well within a teamConfident IT skillsFlexibility, professionalism, drive, ambition, and willingness to learnGreat attention to detail and highly organisedFluent in FrenchC2 Level of English requiredEducation/Studies:

Not essential, but beneficialGraduated from the Fashion Retail AcademyCommunication Fields, such as Marketing/PR/AdvertisingMake-up ArtistsQualifications in Dermatology or SkincareWorking Hours:

Full time – 40 hours per weekBetween 09:00am - 07:00pm Monday to SaturdayStart date 21 st

October 2024 until 31st January 2025Location:

Remote (WFH) or in our Southend-on-Sea officeHomeworking Eligibility

Please refer to the following links to ensure your laptop/pc has the current supported systems:Windows 10 -

Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft LearnWindows 11 -

Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft LearnmacOS -

Apple macOS | endoflife.dateHardware & Software Requirements:

Windows:MUST

be a Windows 11 compatible machine, but

MUST

also be equipped with the following:Windows 10 22H2 or Windows 11 22H2/23H28 th

Generation (or later) Intel i-Series processor or 3 rd

Gen (or later) AMD Ryzen processor8GB RAM Minimum15GB+ Free Storage SpaceApple/macOS:MUST

be equipped with the following:macOS 12 (Monterey) or later8GB RAM Minimum15GB+ Free Storage SpacePlease note: We do not allow Chromebooks or support Windows devices running in ‘ S Mode ’.Mobile Phone Requirements:

You

MUST

have an Apple or Android smartphone equipped with either iOS 15.0 (or later) or Android 12 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.Anti-Virus Protection:

When using a personal device, we do

only

support Windows Defender antivirus software for Microsoft devices and X-Protect for MAC OS (built-in the OS).The use of any other antivirus software will not be supported.Minimum Speed Requirements:

Ping ms Maximum 20msDOWNLOAD Mbps Minimum 20 MBpsUPLOAD Mbps Minimum 5MbpsWho are Ventrica?

Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.

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