HMA
Customer Care Advocate I
HMA, Anchorage, Alaska, United States, 99507
HMA
is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.We are proud to say that for three years, HMA has been chosen as a 'Washington's Best Workplaces' by our Staff and PSBJ. Our vision, 'Proving What's Possible in Healthcare,' and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.What we are looking for:
We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.What you can expect:
You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at:
https://www.accesshma.com/How YOU will make a Difference:
As a valued member of our Customer Care team, you will respond to customer incoming phone calls and written inquiries from clients, providers, and members inquiring about eligibility, benefits, and the status of claims. Quickly research and troubleshoot inquiries delivering information to callers that helps them better understand and utilize their benefit plans. Play a key front-line role in our mission to revolutionize customer service in the Healthcare industry.This position requires being able to work a shift from 9:30am-6:15pm PST.What you will do:Be a 'Trusted Advisor' for our membersServe our Members, Providers, Brokers, and Clients by quoting accurate Eligibility, Benefit, Claim Status via call and written communicationAdvocate for callers by working with internal and external stakeholders to report, resolve inquiries, and prevent them from reoccurringFollow-up with callers timely to ensure customer satisfactionListen for understanding in order to competently address questions on an array of topicsMaintain a personable, courteous, and professional demeanor at all timesStrive for first call resolution by applying your ability to "think outside the box" and taking true ownership of the customer experiencePerform multiple tasks and navigate multiple systems to investigate and respond to our customer needs.Apply organization and written communication skills to quickly document phone conversations, noting key themes and resolutionsProactively raise recurring issues/questions with management for further reviewOwn your personal development to achieve job proficiency and meet performance goalsKnowledge, Experience, and Key Attributes needed for Success:1+ years of experience providing superior service in a call center environment or provider's office, preferably in the healthcare industryHigh school diploma or equivalentKnowledge of medical, vision, and dental terminology preferredKnowledge of customer service ethics, principles, and proceduresStrong verbal, written communications skills, and analytical abilitiesExtensive keyboarding skills, including the ability to talk and document simultaneouslyAttention to detail and accuracyProven ability to work independently and in a team environmentBasic proficiency using Microsoft Office: Word, Excel, Instant Messaging, and OutlookAbility to multitask including being able to maintain the flow of a conversation while typing 40+ WPMBilingual (Spanish/English) skills a plusCompensation:
The base salary range for this position in the greater Seattle area is $22-24/hour for level I with a $1/hr Bilingual shift differential and varies dependent on geography, skills, experience, education, and other job or market-related factors. While we are looking for level I, we may consider level II for highly qualified candidates with a base hourly range of $24-$25.88 per hour with a $1/hr Bilingual shift differential. Performance-based incentive bonus(es) is available. In addition, HMA provides a generous total rewards package for full-time employees that includes: seventeen (IC) days paid time off; eleven paid holidays, one paid personal and one paid volunteer day; company-subsidized medical, dental, vision, and prescription insurance; company-paid disability, life, and AD&D insurances; voluntary life insurances; HSA and FSA pre-tax programs; 401(k)-retirement plan with company match; wellness incentive and reimbursement; remote work and continuing education reimbursements; discount program; parental leave; and a charitable giving match. For more information about HMA, visit
www.accesshma.com .Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.How we Support your Work, Life, and Wellness Goals:
We offer a comprehensive total rewards package including: competitive pay; annual incentive; medical, dental, and vision insurance; 401K retirement plan with match; generous PTO and holidays; an onsite gym facility; a gym subsidy; Life, AD&D, Short-Term and Long-Term Disability Insurances; an Employee Assistance Plan; free parking and easy freeway access to I-405 and I-520; a well-stocked kitchen on-site with subsidized snacks and refreshments; year-round wellness activities; the ability to earn a $500 wellness incentive; monthly events; paid volunteer hours and more!HMA requires a background screen prior to employment.Protected Health Information (PHI) Access: Healthcare Management Administrators (HMA) employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know basis and according to HMA's standard policies and procedures.HMA is an Equal Opportunity Employer
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is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.We are proud to say that for three years, HMA has been chosen as a 'Washington's Best Workplaces' by our Staff and PSBJ. Our vision, 'Proving What's Possible in Healthcare,' and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.What we are looking for:
We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.What you can expect:
You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at:
https://www.accesshma.com/How YOU will make a Difference:
As a valued member of our Customer Care team, you will respond to customer incoming phone calls and written inquiries from clients, providers, and members inquiring about eligibility, benefits, and the status of claims. Quickly research and troubleshoot inquiries delivering information to callers that helps them better understand and utilize their benefit plans. Play a key front-line role in our mission to revolutionize customer service in the Healthcare industry.This position requires being able to work a shift from 9:30am-6:15pm PST.What you will do:Be a 'Trusted Advisor' for our membersServe our Members, Providers, Brokers, and Clients by quoting accurate Eligibility, Benefit, Claim Status via call and written communicationAdvocate for callers by working with internal and external stakeholders to report, resolve inquiries, and prevent them from reoccurringFollow-up with callers timely to ensure customer satisfactionListen for understanding in order to competently address questions on an array of topicsMaintain a personable, courteous, and professional demeanor at all timesStrive for first call resolution by applying your ability to "think outside the box" and taking true ownership of the customer experiencePerform multiple tasks and navigate multiple systems to investigate and respond to our customer needs.Apply organization and written communication skills to quickly document phone conversations, noting key themes and resolutionsProactively raise recurring issues/questions with management for further reviewOwn your personal development to achieve job proficiency and meet performance goalsKnowledge, Experience, and Key Attributes needed for Success:1+ years of experience providing superior service in a call center environment or provider's office, preferably in the healthcare industryHigh school diploma or equivalentKnowledge of medical, vision, and dental terminology preferredKnowledge of customer service ethics, principles, and proceduresStrong verbal, written communications skills, and analytical abilitiesExtensive keyboarding skills, including the ability to talk and document simultaneouslyAttention to detail and accuracyProven ability to work independently and in a team environmentBasic proficiency using Microsoft Office: Word, Excel, Instant Messaging, and OutlookAbility to multitask including being able to maintain the flow of a conversation while typing 40+ WPMBilingual (Spanish/English) skills a plusCompensation:
The base salary range for this position in the greater Seattle area is $22-24/hour for level I with a $1/hr Bilingual shift differential and varies dependent on geography, skills, experience, education, and other job or market-related factors. While we are looking for level I, we may consider level II for highly qualified candidates with a base hourly range of $24-$25.88 per hour with a $1/hr Bilingual shift differential. Performance-based incentive bonus(es) is available. In addition, HMA provides a generous total rewards package for full-time employees that includes: seventeen (IC) days paid time off; eleven paid holidays, one paid personal and one paid volunteer day; company-subsidized medical, dental, vision, and prescription insurance; company-paid disability, life, and AD&D insurances; voluntary life insurances; HSA and FSA pre-tax programs; 401(k)-retirement plan with company match; wellness incentive and reimbursement; remote work and continuing education reimbursements; discount program; parental leave; and a charitable giving match. For more information about HMA, visit
www.accesshma.com .Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.How we Support your Work, Life, and Wellness Goals:
We offer a comprehensive total rewards package including: competitive pay; annual incentive; medical, dental, and vision insurance; 401K retirement plan with match; generous PTO and holidays; an onsite gym facility; a gym subsidy; Life, AD&D, Short-Term and Long-Term Disability Insurances; an Employee Assistance Plan; free parking and easy freeway access to I-405 and I-520; a well-stocked kitchen on-site with subsidized snacks and refreshments; year-round wellness activities; the ability to earn a $500 wellness incentive; monthly events; paid volunteer hours and more!HMA requires a background screen prior to employment.Protected Health Information (PHI) Access: Healthcare Management Administrators (HMA) employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know basis and according to HMA's standard policies and procedures.HMA is an Equal Opportunity Employer
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