Tbwa Chiat/Day Inc
Customer Relations Specialist, PSA (Must work onsite) New Santa Ana, California,
Tbwa Chiat/Day Inc, Santa Ana, California, United States, 92725
Customer Relations Specialist, PSA (Must work onsite)
Santa Ana, California, United StatesCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.We’re looking for a
Customer Relations Specialist
to join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.The
Customer Resource Center
is embedded in the operations process working cross-functionally and collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 3 years of strong customer relations skills within a customer service environment. You ideally have experience managing customer resolutions, processing and investigating claims, and shipping and handling. You are a detail-oriented problem-solver, know how to de-escalate customer-related situations, and have excellent communication skills.You’ll report to the Customer Relations Supervisor and
work full-time onsite 5 days a week
from our
Santa Ana, CA
office.What You’ll Do:Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.Collaborate with Operations and other departments to find appropriate solutions for customer responses.Provide accurate, valid, and complete information by using the department protocols to our customers.Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.Maintain accounts by processing customer adjustments.Continuously update department spreadsheet of incoming orders.Escalate unresolved issues to the appropriate lead/supervisor.Who You Are:High school diploma or equivalent; college degree preferred.At least 4 years of relevant customer relations experience.Strong problem-solving skills.Excellent communication skills.Excellent listening skills and an empathetic voice and manner.Organized, detail-oriented, and possess strong interpersonal skills.Knowledgeable in Google Workspace systems.Physical Requirements:WalkingStandingHand UseHourly Rate:
The reasonable estimated hourly range for this position is $20.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.Reasons To Join Us:Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision.401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals.Vacation: All full-time employees are eligible for paid vacation.Holiday Pay: All regular, full-time employees are eligible for ten company-paid holidays.Employee Discounts: Employees receive discounts on select grading services for approved submissions.Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs.Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team-building activities.Candidates must be authorized to work in the United States.Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Roles advertised as remote eligible are not open to applicants in Colorado and may not be performed in Colorado.Collectors may use e-verify to validate your ability to work legally in the United States.We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
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Santa Ana, California, United StatesCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.We’re looking for a
Customer Relations Specialist
to join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.The
Customer Resource Center
is embedded in the operations process working cross-functionally and collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 3 years of strong customer relations skills within a customer service environment. You ideally have experience managing customer resolutions, processing and investigating claims, and shipping and handling. You are a detail-oriented problem-solver, know how to de-escalate customer-related situations, and have excellent communication skills.You’ll report to the Customer Relations Supervisor and
work full-time onsite 5 days a week
from our
Santa Ana, CA
office.What You’ll Do:Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.Collaborate with Operations and other departments to find appropriate solutions for customer responses.Provide accurate, valid, and complete information by using the department protocols to our customers.Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.Maintain accounts by processing customer adjustments.Continuously update department spreadsheet of incoming orders.Escalate unresolved issues to the appropriate lead/supervisor.Who You Are:High school diploma or equivalent; college degree preferred.At least 4 years of relevant customer relations experience.Strong problem-solving skills.Excellent communication skills.Excellent listening skills and an empathetic voice and manner.Organized, detail-oriented, and possess strong interpersonal skills.Knowledgeable in Google Workspace systems.Physical Requirements:WalkingStandingHand UseHourly Rate:
The reasonable estimated hourly range for this position is $20.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.Reasons To Join Us:Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision.401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals.Vacation: All full-time employees are eligible for paid vacation.Holiday Pay: All regular, full-time employees are eligible for ten company-paid holidays.Employee Discounts: Employees receive discounts on select grading services for approved submissions.Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs.Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team-building activities.Candidates must be authorized to work in the United States.Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Roles advertised as remote eligible are not open to applicants in Colorado and may not be performed in Colorado.Collectors may use e-verify to validate your ability to work legally in the United States.We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
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