Foodbuy USA
CUSTOMER SUCCESS MANAGER
Foodbuy USA, Charlotte, North Carolina, United States, 28245
Who is Foodbuy?
We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily and cost-effectively run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course, we support Compass Group-- which is the world’s largest contract food and support services provider.Why Foodbuy?
We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open-door environment.Additionally, we follow a value system called
People FIRST , which stands for
F lexibility,
I nclusion,
R esults,
S ustainability and
T ransparency.
People FIRST
is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners, and fellow associates.Job Summary
The Customer Success Manager is responsible for supporting the onboarding of new business to Foodbuy’s GPO program as part of the Member Success team.Responsibilities:Establishes client engagement during onboarding as the single point of contact to ensure a seamless transitionFacilitates planning sessions with each client to understand business needs to create, maintain and execute against a project plan tailored to each clientCollaborates with Foodbuy teams and external suppliers to support a full procurement partnership offeringMaximizes program participation quickly and efficiently until key deliverables are achievedSupports onboarding team efforts and activities for large-scale client needs to ensure all tasks are completedClient Engagement:Eagerness to develop and maintain winning relationships with clients and team membersIdentifies program opportunities and obtains client commitment to action against opportunitiesManages client expectations while maintaining a positive relationship and successful onboarding experienceProject Management:Highly organized, multi-taskerDetail-orientedMaintains project plansManages and prioritizes multiple projects in a fast-paced environment with competing deadlinesLeads projects to successful outcomes, builds consensus amongst teams, and proactively raises risks/roadblocks for resolution supportEffective communicatorRecognizes and solves problems quicklyResults Driven:Actively drives key performance metricsAbility to run routine reports to evaluate and assess data trendsAnalyzes and interprets performance metrics and financialsAdditional Qualifications:A minimum of 4+ years of client relationship management experience required (preferably within the Hospitality, Foodservice or related industry)Bachelor’s degree or equivalent work experience requiredExcellent communication and presentation skillsIntermediate knowledge of Microsoft suite of applications is required, including heavy utilization of PowerPoint, Excel, and DynamicsAbility to travel intermittentlyExcellent influencing and negotiation skills--proven ability to engage others and handle interactions with individuals or groups to obtain commitment, compromise or settlement in a way that promotes win-win solutions and mutual goals or interestsApply to Foodbuy today!Foodbuy is a member of Compass Group USACompass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Applications are accepted on an ongoing basis.Foodbuy maintains a drug-free workplace.Associates At Foodbuy Are Offered Many Fantastic Benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:
1311590FoodbuyMargaret Lovette
#J-18808-Ljbffr
We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily and cost-effectively run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course, we support Compass Group-- which is the world’s largest contract food and support services provider.Why Foodbuy?
We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open-door environment.Additionally, we follow a value system called
People FIRST , which stands for
F lexibility,
I nclusion,
R esults,
S ustainability and
T ransparency.
People FIRST
is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners, and fellow associates.Job Summary
The Customer Success Manager is responsible for supporting the onboarding of new business to Foodbuy’s GPO program as part of the Member Success team.Responsibilities:Establishes client engagement during onboarding as the single point of contact to ensure a seamless transitionFacilitates planning sessions with each client to understand business needs to create, maintain and execute against a project plan tailored to each clientCollaborates with Foodbuy teams and external suppliers to support a full procurement partnership offeringMaximizes program participation quickly and efficiently until key deliverables are achievedSupports onboarding team efforts and activities for large-scale client needs to ensure all tasks are completedClient Engagement:Eagerness to develop and maintain winning relationships with clients and team membersIdentifies program opportunities and obtains client commitment to action against opportunitiesManages client expectations while maintaining a positive relationship and successful onboarding experienceProject Management:Highly organized, multi-taskerDetail-orientedMaintains project plansManages and prioritizes multiple projects in a fast-paced environment with competing deadlinesLeads projects to successful outcomes, builds consensus amongst teams, and proactively raises risks/roadblocks for resolution supportEffective communicatorRecognizes and solves problems quicklyResults Driven:Actively drives key performance metricsAbility to run routine reports to evaluate and assess data trendsAnalyzes and interprets performance metrics and financialsAdditional Qualifications:A minimum of 4+ years of client relationship management experience required (preferably within the Hospitality, Foodservice or related industry)Bachelor’s degree or equivalent work experience requiredExcellent communication and presentation skillsIntermediate knowledge of Microsoft suite of applications is required, including heavy utilization of PowerPoint, Excel, and DynamicsAbility to travel intermittentlyExcellent influencing and negotiation skills--proven ability to engage others and handle interactions with individuals or groups to obtain commitment, compromise or settlement in a way that promotes win-win solutions and mutual goals or interestsApply to Foodbuy today!Foodbuy is a member of Compass Group USACompass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.Applications are accepted on an ongoing basis.Foodbuy maintains a drug-free workplace.Associates At Foodbuy Are Offered Many Fantastic Benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Req ID:
1311590FoodbuyMargaret Lovette
#J-18808-Ljbffr