Tbwa Chiat/Day Inc
Client Experience Associate, Advisor Growth Dallas, TX
Tbwa Chiat/Day Inc, Dallas, Texas, United States, 75215
Client Experience Associate, Advisor Growth
Company Description
Farther is a rapidly growing RIA that combines expert advisors with cutting-edge technology - delivering a comprehensive, tailored wealth management experience.Farther’s founders are leaders and innovators from the private wealth industry who possess a unique blend of traditional wealth management, fintech, and technology production expertise. We’re backed by top-tier venture capital firms, fintech investors, and industry leaders.Joining Farther means joining a collaborative team of entrepreneurs who are passionate about helping their clients and our teammates achieve more. If you’re the type who breaks through walls to get things done the right way, we want to build the future of wealth management with you.Summary:Are you a natural people connector with a passion for fostering positive relationships and exceptional user experiences? Join Farther's Clients Concierge team, where you'll play a pivotal role in helping individuals connect with financial advisors nationwide. As a Client Experience Specialist, you will be at the forefront of our business: facilitating communication and scheduling meetings between potential clients and Farther's wealth advisors. Your ability to efficiently connect people with advisors will be vital to our success.Farther is the nation’s leading technology-centric wealth management firm, boasting over $3 billion of assets under management (AUM). Our firm is experiencing rapid expansion and was recently honored to be included in the 2024 Fintech Innovation 50 — an annual list launched by GGV Capital U.S., in partnership with Crunchbase. This recognition underscores our commitment to innovation and excellence, making Farther an exciting place to build your career in the dynamic world of fintech. Join us as we continue to redefine the future of wealth management.Job Responsibilities:Interact with consumers via phone (inbound and outbound), email, SMS text, and live chat.Guide clients through the process of meeting with financial advisors over the phone.Proactively call users expressing interest in speaking with financial advisors to schedule meetings.Manage all meeting logistics.Utilize people skills and scripted talking points to deliver personalized service.Communicate challenges to the team and help improve processes.Record all customer interactions and outcomes in our internal CRM.Meet personal/team qualitative and quantitative targets.Drive innovation by providing thoughtful feedback.Requirements:Strong communication skills and a pleasant phone presence2+ years of financial services phone sales experienceOrganized, detail-oriented, and excellent time-management skillsAbility to learn and quickly adapt based on user and business needsWillingness to work independently with minimal supervisionComfortable working in a fast-paced, high-growth startup environmentFamiliarity with using CRM systemsApply for this job
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Company Description
Farther is a rapidly growing RIA that combines expert advisors with cutting-edge technology - delivering a comprehensive, tailored wealth management experience.Farther’s founders are leaders and innovators from the private wealth industry who possess a unique blend of traditional wealth management, fintech, and technology production expertise. We’re backed by top-tier venture capital firms, fintech investors, and industry leaders.Joining Farther means joining a collaborative team of entrepreneurs who are passionate about helping their clients and our teammates achieve more. If you’re the type who breaks through walls to get things done the right way, we want to build the future of wealth management with you.Summary:Are you a natural people connector with a passion for fostering positive relationships and exceptional user experiences? Join Farther's Clients Concierge team, where you'll play a pivotal role in helping individuals connect with financial advisors nationwide. As a Client Experience Specialist, you will be at the forefront of our business: facilitating communication and scheduling meetings between potential clients and Farther's wealth advisors. Your ability to efficiently connect people with advisors will be vital to our success.Farther is the nation’s leading technology-centric wealth management firm, boasting over $3 billion of assets under management (AUM). Our firm is experiencing rapid expansion and was recently honored to be included in the 2024 Fintech Innovation 50 — an annual list launched by GGV Capital U.S., in partnership with Crunchbase. This recognition underscores our commitment to innovation and excellence, making Farther an exciting place to build your career in the dynamic world of fintech. Join us as we continue to redefine the future of wealth management.Job Responsibilities:Interact with consumers via phone (inbound and outbound), email, SMS text, and live chat.Guide clients through the process of meeting with financial advisors over the phone.Proactively call users expressing interest in speaking with financial advisors to schedule meetings.Manage all meeting logistics.Utilize people skills and scripted talking points to deliver personalized service.Communicate challenges to the team and help improve processes.Record all customer interactions and outcomes in our internal CRM.Meet personal/team qualitative and quantitative targets.Drive innovation by providing thoughtful feedback.Requirements:Strong communication skills and a pleasant phone presence2+ years of financial services phone sales experienceOrganized, detail-oriented, and excellent time-management skillsAbility to learn and quickly adapt based on user and business needsWillingness to work independently with minimal supervisionComfortable working in a fast-paced, high-growth startup environmentFamiliarity with using CRM systemsApply for this job
* indicates a required field
#J-18808-Ljbffr