La-Z-Boy Incorporated
Full Time Design Associate-1
La-Z-Boy Incorporated, Nashua, New Hampshire, us, 03062
Comfort starts with our 13,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Description Summary
BASIC FUNCTION:Responsible for creating sales utilizing exceptional customer service and knowledge of the La‐Z‐Boy selling process, products and services. Strive to create long‐term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La‐Z‐Boy Designer.Design Associate:
In addition, assist the Designer in designing and creating comfortable and functional environments that represent a client’s lifestyle, taste and budget.Job Description
KEY RESPONSIBILITIES
Drives Sales
Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐BoyTeam with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store salesAssist the Designer to achieve established Design program sales goalsConsistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers.Develop and utilize sales skills and principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customersMaximize store promotions, marketing initiatives, and grassroots programsMaintain strong knowledge of features and benefits of existing and new product lineMeet or exceed established goals as set by managementDesign Program
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.Execute and champion the Design process per company guidelinesResponsible to support design related functions in the storeCustomer Focus
Provide the highest level of customer service to all current and future customersEnsure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling processEffectively use Podium to ensure customer satisfaction and future follow‐upMake sound business decisions to deliver customer satisfaction and promote team environmentProvide store support to incoming phone calls and emailsAssist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experiencePeople
Maintain a positive working relationship with all store associatesAssist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goalsHelp promote and champion a culture of sales and serviceOperational Excellence
Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanlinessAdhere to general store operational procedures and guidelinesAccurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveriesResponsible to accurately complete the daily On‐Point system logShow a sense of urgency, enthusiasm and excitement with the store team and customersMaintain adequate knowledge of company standards, product knowledge and internal processes and systemsConsistently schedule deliveries with customersOther duties as assignedResponsible for opening and closing of the storeMOD responsibilities as assigned by managementMinimum Job Requirements
Previous selling experience and ability to close a sale strongly preferredExcellent communication, customer service skills, and organizational skillsStrong interpersonal skills to effectively communicate, build rapport, and positively influenceDemonstrated persuasion and negotiation skillsAbility to effectively manage time and conflicting prioritiesAbility to effectively and productively work with others as a teamAbility to work the schedule and hours dictated by business needsAbility to work evenings, weekends and holidays as requiredInitiative to meet assigned goals, missions and objectives and motivated to achieve moreStrong attention to detailProficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPointHigh School Diploma or equivalent is required. Bachelor’s in Business or related field is preferredDesign Associate
Currently enrolled in or a graduate of an Interior Design programExperience in using floor and space planning applicationsKnowledgeable of general principles of home décor and design (i.e. furniture, carpet, draperies, and color schemes)CIDA accreditation preferredSUPERVISORY RESPONSIBILITIES:
NoneWeekly Hours
40
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Job Description Summary
BASIC FUNCTION:Responsible for creating sales utilizing exceptional customer service and knowledge of the La‐Z‐Boy selling process, products and services. Strive to create long‐term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La‐Z‐Boy Designer.Design Associate:
In addition, assist the Designer in designing and creating comfortable and functional environments that represent a client’s lifestyle, taste and budget.Job Description
KEY RESPONSIBILITIES
Drives Sales
Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐BoyTeam with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store salesAssist the Designer to achieve established Design program sales goalsConsistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers.Develop and utilize sales skills and principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customersMaximize store promotions, marketing initiatives, and grassroots programsMaintain strong knowledge of features and benefits of existing and new product lineMeet or exceed established goals as set by managementDesign Program
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.Execute and champion the Design process per company guidelinesResponsible to support design related functions in the storeCustomer Focus
Provide the highest level of customer service to all current and future customersEnsure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling processEffectively use Podium to ensure customer satisfaction and future follow‐upMake sound business decisions to deliver customer satisfaction and promote team environmentProvide store support to incoming phone calls and emailsAssist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experiencePeople
Maintain a positive working relationship with all store associatesAssist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goalsHelp promote and champion a culture of sales and serviceOperational Excellence
Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanlinessAdhere to general store operational procedures and guidelinesAccurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveriesResponsible to accurately complete the daily On‐Point system logShow a sense of urgency, enthusiasm and excitement with the store team and customersMaintain adequate knowledge of company standards, product knowledge and internal processes and systemsConsistently schedule deliveries with customersOther duties as assignedResponsible for opening and closing of the storeMOD responsibilities as assigned by managementMinimum Job Requirements
Previous selling experience and ability to close a sale strongly preferredExcellent communication, customer service skills, and organizational skillsStrong interpersonal skills to effectively communicate, build rapport, and positively influenceDemonstrated persuasion and negotiation skillsAbility to effectively manage time and conflicting prioritiesAbility to effectively and productively work with others as a teamAbility to work the schedule and hours dictated by business needsAbility to work evenings, weekends and holidays as requiredInitiative to meet assigned goals, missions and objectives and motivated to achieve moreStrong attention to detailProficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPointHigh School Diploma or equivalent is required. Bachelor’s in Business or related field is preferredDesign Associate
Currently enrolled in or a graduate of an Interior Design programExperience in using floor and space planning applicationsKnowledgeable of general principles of home décor and design (i.e. furniture, carpet, draperies, and color schemes)CIDA accreditation preferredSUPERVISORY RESPONSIBILITIES:
NoneWeekly Hours
40
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