Fightingillini
Assistant Director Ticketing - Division Intercollegiate Athletics
Fightingillini, Champaign, Illinois, us, 61825
Job DescriptionJob Information:Title:Classification Title:Job Location or Region:
Urbana-Champaign - 133Job Description Reason:
VacancyAppointment Type:
PermanentPosition Number:
UD0394Position Class Code:
5002A-PROGRAM COORD (LU)Employee Group:
COA: 1 - UrbanaOrganization Code:
336000Organization Name:
Intercollegiate AthleticsCollege/Administrative Unit:
NU-Div Intercollegiate AthleticsHR Information:Full Time Equivalent (FTE):
1Is this position Security Sensitive?
YesIs this a Protection of Minors position?
YesPurchasing Authority of $5,000 or more?
YesSupervisory Authority of 20 or more?
YesOrganizational Relationship:ChancellorDirector of AthleticsExecutive Senior Associate Athletic Director - Chief Commercial OfficerAssociate Athletic Director - TicketingAssistant Ticket ManagerPRIMARY POSITION FUNCTION/SUMMARYPosition is part of a larger team that has responsibility for all ticketing functions for athletic and other events for the Division of Intercollegiate Athletics (DIA) and State Farm Center. This position would be responsible for all aspects of ticketing for Volleyball and Women's Basketball, would coordinate and oversee ticketing for assigned State Farm Center concerts and special events, and assist in overseeing day to day operations of the ticket office.Duties and ResponsibilitiesDuties are listed in order of greatest importance. Other responsibilities may be assigned.Ticket Office Operations (50%):Lead all ticket office operational efforts for Volleyball and Women's Basketball; serve as secondary ticket office liaison for ticketed State Farm Center concerts and special events; serve as liaison between Associate Athletic Director for Ticketing and customers as it relates to annual renewals, coordinate ticket allocation and oversee printing and distribution; work in collaboration with other DIA units including but not limited to Marketing, Event Management and Facilities to produce and execute a world class game day experience; responsible for building event infrastructure using the Paciolan ticketing system for assigned sports, using that information to oversee and ensure ticket accuracy, and ticket distribution for each event; assist with parking requests for Football and Men’s Basketball as directed by Associate Athletic Director for Ticketing; provide assistance with the supervision and maintenance of reconciliation processes of all departmental complimentary ticket requests; work closely with other staff from the Ticket Office, along with staff from the Athletic Financial Operations to analyze distribution of complimentary tickets and identify tax-related issues regarding ticket issuance; responsible for monitoring daily email communication with customers using illinitickets@illinois.edu; assist DIA Compliance Office in the issuance, tracking and determining compliance of complimentary admissions; and supervise the reconciliation of gate receipts from athletic events for assigned sports; assist with staffing, including participating in the identification, interview, hiring, work assignment and evaluation of temporary or seasonal employees.Strategic Engagement and Revenue Generation (30%):Engage, interact, and correspond with existing and potential I FUND donors and season ticket holders on issues such as seating (including priority seating) and parking allocation and adjustment and other related issues, all with the goal of cultivating ticket-related gifts; develop and coordinate sales strategies with the ticket sales team primarily for assigned sports and support ticket sales initiatives for the remaining ticketed sports and events; coordinate with appropriate staff from the offices of Athletics Communication and Creative Solutions, and External Engagement on the creation, execution, and evaluation of strategic marketing and revenue campaigns; serve as liaison between the Ticket Office, I-Fund and other departmental units regarding issues related to ticketing; anticipate new and emerging ticketing opportunities and stay informed and up to date on the latest industry trends and best practices.Data Collection, Analysis and Distribution (20%):Analyze ticket data and use to prepare weekly attendance reports for all sales and attendance figures for assigned sports, using this data to provide sales and attendance trends, and how they relate to sales, specials, & special Marketing events; record retention and report preparation for NCAA settlements, and Big Ten and University audits; generate data analytics and customer data reports to drive business strategy and pricing; execute business strategy plans to increase ticket revenue; complete detailed year in review reports for assigned sports providing robust summary and analysis of ticketing initiatives and operations and communicate and present reporting to appropriate stakeholders throughout DIA.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum Qualifications:
Per SUCSS Class SpecPreferred Qualifications:
Experience of ticket office operations, sales, and software systems; experience in accounting or sports management.Knowledge, Skills and Abilities:Maintain knowledge of, and compliance with, specific NCAA, Big Ten Conference, and institution rules that relate to this position is required; ability to analyze situation and make decisions or recommend solutions; self-motivated with high degree of personal initiative; ability to independently take on a task from inception to implementation; ability to deal effectively and diplomatically with all internal and external constituents in person and/or on the telephone; strong organizational and time management skills; ability to anticipate needs and establish priorities; strong verbal and written communication skills; strong interpersonal and management skills.Championship Mindset and Expectations:Displays professionalism and integrity. Understands and displays professionalism that builds and maintains trust between student-athletes and fellow DIA staff; prioritizes and contributes to the life changing student-athlete experience; adheres to University, DIA, Big Ten, and NCAA rules and regulations; commitment to the Athletics Department and University’s mission and values; flexible to various scheduling to include nights, weekend work and some holidays; maintain professional competency and skills required for professional practice.PHYSICAL DEMANDS/WORKING CONDITIONSProviding this information helps ensure that the essential functions of the position are fully documented for the benefit of employees, applicants, and the university. While performing the duties of this job, the associate is required to work within the selected working environments. Working Condition: N/AMay work nights and weekends, may travel.
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Urbana-Champaign - 133Job Description Reason:
VacancyAppointment Type:
PermanentPosition Number:
UD0394Position Class Code:
5002A-PROGRAM COORD (LU)Employee Group:
COA: 1 - UrbanaOrganization Code:
336000Organization Name:
Intercollegiate AthleticsCollege/Administrative Unit:
NU-Div Intercollegiate AthleticsHR Information:Full Time Equivalent (FTE):
1Is this position Security Sensitive?
YesIs this a Protection of Minors position?
YesPurchasing Authority of $5,000 or more?
YesSupervisory Authority of 20 or more?
YesOrganizational Relationship:ChancellorDirector of AthleticsExecutive Senior Associate Athletic Director - Chief Commercial OfficerAssociate Athletic Director - TicketingAssistant Ticket ManagerPRIMARY POSITION FUNCTION/SUMMARYPosition is part of a larger team that has responsibility for all ticketing functions for athletic and other events for the Division of Intercollegiate Athletics (DIA) and State Farm Center. This position would be responsible for all aspects of ticketing for Volleyball and Women's Basketball, would coordinate and oversee ticketing for assigned State Farm Center concerts and special events, and assist in overseeing day to day operations of the ticket office.Duties and ResponsibilitiesDuties are listed in order of greatest importance. Other responsibilities may be assigned.Ticket Office Operations (50%):Lead all ticket office operational efforts for Volleyball and Women's Basketball; serve as secondary ticket office liaison for ticketed State Farm Center concerts and special events; serve as liaison between Associate Athletic Director for Ticketing and customers as it relates to annual renewals, coordinate ticket allocation and oversee printing and distribution; work in collaboration with other DIA units including but not limited to Marketing, Event Management and Facilities to produce and execute a world class game day experience; responsible for building event infrastructure using the Paciolan ticketing system for assigned sports, using that information to oversee and ensure ticket accuracy, and ticket distribution for each event; assist with parking requests for Football and Men’s Basketball as directed by Associate Athletic Director for Ticketing; provide assistance with the supervision and maintenance of reconciliation processes of all departmental complimentary ticket requests; work closely with other staff from the Ticket Office, along with staff from the Athletic Financial Operations to analyze distribution of complimentary tickets and identify tax-related issues regarding ticket issuance; responsible for monitoring daily email communication with customers using illinitickets@illinois.edu; assist DIA Compliance Office in the issuance, tracking and determining compliance of complimentary admissions; and supervise the reconciliation of gate receipts from athletic events for assigned sports; assist with staffing, including participating in the identification, interview, hiring, work assignment and evaluation of temporary or seasonal employees.Strategic Engagement and Revenue Generation (30%):Engage, interact, and correspond with existing and potential I FUND donors and season ticket holders on issues such as seating (including priority seating) and parking allocation and adjustment and other related issues, all with the goal of cultivating ticket-related gifts; develop and coordinate sales strategies with the ticket sales team primarily for assigned sports and support ticket sales initiatives for the remaining ticketed sports and events; coordinate with appropriate staff from the offices of Athletics Communication and Creative Solutions, and External Engagement on the creation, execution, and evaluation of strategic marketing and revenue campaigns; serve as liaison between the Ticket Office, I-Fund and other departmental units regarding issues related to ticketing; anticipate new and emerging ticketing opportunities and stay informed and up to date on the latest industry trends and best practices.Data Collection, Analysis and Distribution (20%):Analyze ticket data and use to prepare weekly attendance reports for all sales and attendance figures for assigned sports, using this data to provide sales and attendance trends, and how they relate to sales, specials, & special Marketing events; record retention and report preparation for NCAA settlements, and Big Ten and University audits; generate data analytics and customer data reports to drive business strategy and pricing; execute business strategy plans to increase ticket revenue; complete detailed year in review reports for assigned sports providing robust summary and analysis of ticketing initiatives and operations and communicate and present reporting to appropriate stakeholders throughout DIA.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum Qualifications:
Per SUCSS Class SpecPreferred Qualifications:
Experience of ticket office operations, sales, and software systems; experience in accounting or sports management.Knowledge, Skills and Abilities:Maintain knowledge of, and compliance with, specific NCAA, Big Ten Conference, and institution rules that relate to this position is required; ability to analyze situation and make decisions or recommend solutions; self-motivated with high degree of personal initiative; ability to independently take on a task from inception to implementation; ability to deal effectively and diplomatically with all internal and external constituents in person and/or on the telephone; strong organizational and time management skills; ability to anticipate needs and establish priorities; strong verbal and written communication skills; strong interpersonal and management skills.Championship Mindset and Expectations:Displays professionalism and integrity. Understands and displays professionalism that builds and maintains trust between student-athletes and fellow DIA staff; prioritizes and contributes to the life changing student-athlete experience; adheres to University, DIA, Big Ten, and NCAA rules and regulations; commitment to the Athletics Department and University’s mission and values; flexible to various scheduling to include nights, weekend work and some holidays; maintain professional competency and skills required for professional practice.PHYSICAL DEMANDS/WORKING CONDITIONSProviding this information helps ensure that the essential functions of the position are fully documented for the benefit of employees, applicants, and the university. While performing the duties of this job, the associate is required to work within the selected working environments. Working Condition: N/AMay work nights and weekends, may travel.
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