Hertz
Customer Experience Associate
Hertz, Denver, Colorado, United States, 80285
The
Customer Experience Specialist
provides customer service that is above and beyond for customer satisfaction and retention, creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine causes and execute plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.Qualifications:3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience is a plus. Excellent customer service skills, oral and written communication skills, relationship building and leadership skills, as well as problem-solving and decision-making skills.Apply
today and shift your
career
into drive for
tomorrow!Benefits and Perks:Not only do you get to be part of an organization where you
Drive
your
Potential ,
Power
your
Passion!
Below are a few perks and discounts:Up to 40% off the base rate of any standard Hertz rentalMedical, Dental & Vision plan optionsRetirement programs, including 401(k) employer matchingPaid Parental Leave & Adoption AssistanceEmployee Assistance Program for employees & familyEducational Reimbursement & DiscountsVoluntary Insurance Programs - Pet, Legal/Identity Theft, Critical IllnessPerks & Discounts – Theme Park Tickets, Gym Discounts & more
#J-18808-Ljbffr
Customer Experience Specialist
provides customer service that is above and beyond for customer satisfaction and retention, creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine causes and execute plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.Qualifications:3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience is a plus. Excellent customer service skills, oral and written communication skills, relationship building and leadership skills, as well as problem-solving and decision-making skills.Apply
today and shift your
career
into drive for
tomorrow!Benefits and Perks:Not only do you get to be part of an organization where you
Drive
your
Potential ,
Power
your
Passion!
Below are a few perks and discounts:Up to 40% off the base rate of any standard Hertz rentalMedical, Dental & Vision plan optionsRetirement programs, including 401(k) employer matchingPaid Parental Leave & Adoption AssistanceEmployee Assistance Program for employees & familyEducational Reimbursement & DiscountsVoluntary Insurance Programs - Pet, Legal/Identity Theft, Critical IllnessPerks & Discounts – Theme Park Tickets, Gym Discounts & more
#J-18808-Ljbffr