Customer Success Manager (CSM)

We are looking for a full-time, solution-savvy Customer Success Manager to join our growing team. Primary responsibility will be account management including relationship management, up-sell/cross-sell, customer renewals, and expansions. You will be individually responsible for small and medium-sized accounts and work in tandem with other members of the team on customer accounts. We are looking for a smart and driven professional committed to delivering the best services and the right solutions to our customers. The ideal candidate should have an aptitude for sales, be comfortable with being part of a growing department, be quick on their feet, adaptable to change, and ready to take ownership of their role.Tasks Includes for the Entry-Level Customer Success Manager:Developing lasting helpful relationships in person with our customer baseCommunicating with customers on a regular basis in a way that adds valueLearning customer's objectives and up-selling the appropriate toolsScheduling follow-ups with customers and gather feedbackStaying up to date on all industry compliance standards and protocolsRequirements for the Entry-Level Customer Success Manager:Undergraduate Degree preferred of HS with some work experiencesRelevant experience in one or more of the following: customer service, marketing, sales, or account managementA basic understanding of customer service principalsGood written communication skillsMust be willing to travel occasionallyWe are experiencing tremendous growth, so the ability to work in a fast-paced dynamic environment is necessary

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