LensCrafters - Team Lead

WHO WE AREWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.GENERAL FUNCTIONThe Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.MAJOR DUTIES AND RESPONSIBILITIESWhile working in Retail:Ensure the LensCrafters team provides unsurpassed Customer ServiceProactive & solution driven, accurate execution & product knowledgeAssists customers with selections, provides recommendations, assists sales associatesServes as a responsible alternate store key holderWhile working in Lab, if applicable:Custom fits glasses & precisely place prescription in lensesWorks with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technologyEnsures finished eyewear meets optical standards & customer requirementsCreates a safe working environment for all, demonstrates safe work practicesResponsible for basic operation, cleaning & ongoing maintenance of lab tools & systemsBASIC QUALIFICATIONSHS diploma/GEDStrong optical & retail experienceKnowledge of current optical theory & merchandiseStrong communicator & listenerStrong inter-personal skillsStrong basic math skillsSales skillsProblem solving abilityFamiliarity with cash register, computers & calculatorsLeadership & training experienceEdging & mounting experienceBasic optics knowledge & optical measurement experiencePREFERRED QUALIFICATIONSState licensure (if applicable) &/or ABO Certification in non-licensed statesLensCrafters Final Eyewear Inspector CertificationLensCrafters Quality, Fitting & Adjusting ProgramOptical machinery/instruments experienceCustomer service experienceAccuFit Digital Measurement System certificationKnowledge of current store merchandise & lens options

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