Colwen Management Inc
General Manager - The Row at Assembly Row
Colwen Management Inc, Somerville, Massachusetts, us, 02145
General Manager - The Row at Assembly Row
Job Category:
General and AdministrativeRequisition Number:
GENER002469Posted:
October 3, 2024Job Type:
Full-TimeLocation:
The Row Hotel at Assembly Row360 Foley StreetSomerville, MA 02145, USADescription
The Row Hotel at Assembly Row, an Autograph Collection property, is seeking a dynamic, hands-on, passionate, results-driven General Manager to lead the team. This AAA Four-Diamond award-winning property combines historic charm with a modern twist. Located on the former site of the Ford Motor Assembly Plant, the property offers travelers an escape from the predictable in vibrant Assembly Row – a center of shopping, dining, and entertainment.The General Manager is responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility, and a strong working knowledge of financial statements and internal controls. This is a roll-up-your-sleeves hotel general manager role that, when necessary, will require the individual to work in all departments to support and lead the team. This is not a manage-from-the-office type of opportunity.General Responsibilities:Responsible for the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales.Directs and leads the preparation of short and long-term hotel business plans and budgets meeting company goals and growth objectives.Collaborates in creating, directing, and executing hotel sales and marketing, revenue optimization, distribution strategies, and initiatives to yield desired financial results.Develop a strong knowledge of the local market (demand generators, competitor strategy, and community impact/involvement opportunities).Participate in recruiting, hiring, and the ongoing evaluation of associates.Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.Create and maintain a professional, respectful, and engaging work environment for hotel associates.Drive ongoing associate engagement/recognition initiatives.Establish and maintain open collaborative relationships with direct reports, associates, and all property departments.Tour and inspect hotel daily and monitor property cleanliness, product quality, and ensure achievement of service standards.Liaises with the Finance Department to ensure strict adherence regarding company policies and controls.Adherence to all Marriott and Colwen Hotels standards.Requirements:5+ years of Full-Service Hotel General Manager experiencePrior brand experience a plusPossess superior communication skillsFull knowledge of food & beverage operationsDemonstrated passion for hospitality and serviceAttention to detail and highly organizedSelf-motivated and results-drivenCreative problem-solver and multi-taskerBenefits & Perks:Medical Insurance with Company-Funded HRAVision InsuranceFlexible Spending AccountsWide-Array of Supplemental Insurance OfferingsPaid Time Off ProgramsEmployee Assistance Program401K Plan – Traditional & Roth Options with Employer MatchHotel Discount Travel Program for Associates & FamilyExclusive Associate Discounts – Travel, Entertainment, & RetailTraining and Development ProgramsColwen Hotels is an equal opportunity employer. EEO M/F/D/V
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Job Category:
General and AdministrativeRequisition Number:
GENER002469Posted:
October 3, 2024Job Type:
Full-TimeLocation:
The Row Hotel at Assembly Row360 Foley StreetSomerville, MA 02145, USADescription
The Row Hotel at Assembly Row, an Autograph Collection property, is seeking a dynamic, hands-on, passionate, results-driven General Manager to lead the team. This AAA Four-Diamond award-winning property combines historic charm with a modern twist. Located on the former site of the Ford Motor Assembly Plant, the property offers travelers an escape from the predictable in vibrant Assembly Row – a center of shopping, dining, and entertainment.The General Manager is responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility, and a strong working knowledge of financial statements and internal controls. This is a roll-up-your-sleeves hotel general manager role that, when necessary, will require the individual to work in all departments to support and lead the team. This is not a manage-from-the-office type of opportunity.General Responsibilities:Responsible for the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales.Directs and leads the preparation of short and long-term hotel business plans and budgets meeting company goals and growth objectives.Collaborates in creating, directing, and executing hotel sales and marketing, revenue optimization, distribution strategies, and initiatives to yield desired financial results.Develop a strong knowledge of the local market (demand generators, competitor strategy, and community impact/involvement opportunities).Participate in recruiting, hiring, and the ongoing evaluation of associates.Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.Create and maintain a professional, respectful, and engaging work environment for hotel associates.Drive ongoing associate engagement/recognition initiatives.Establish and maintain open collaborative relationships with direct reports, associates, and all property departments.Tour and inspect hotel daily and monitor property cleanliness, product quality, and ensure achievement of service standards.Liaises with the Finance Department to ensure strict adherence regarding company policies and controls.Adherence to all Marriott and Colwen Hotels standards.Requirements:5+ years of Full-Service Hotel General Manager experiencePrior brand experience a plusPossess superior communication skillsFull knowledge of food & beverage operationsDemonstrated passion for hospitality and serviceAttention to detail and highly organizedSelf-motivated and results-drivenCreative problem-solver and multi-taskerBenefits & Perks:Medical Insurance with Company-Funded HRAVision InsuranceFlexible Spending AccountsWide-Array of Supplemental Insurance OfferingsPaid Time Off ProgramsEmployee Assistance Program401K Plan – Traditional & Roth Options with Employer MatchHotel Discount Travel Program for Associates & FamilyExclusive Associate Discounts – Travel, Entertainment, & RetailTraining and Development ProgramsColwen Hotels is an equal opportunity employer. EEO M/F/D/V
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