StudentUniverse
Automation Jr. Business Analyst (Compleat) - Montvale, NJ
StudentUniverse, Trenton, New Jersey, United States,
Automation Jr. Business Analyst (Compleat) - Montvale, NJ
Job no:
523365-BBrand:
Product and TechnologyWork type:
Full timeLocation:
New JerseyCategories:
Operations & Professional Services, Information & Technology
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, has company-owned leisure and corporate travel businesses in 23 countries. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something amazing – travel!About The OpportunityTechnology plays an ever-increasing role in our industry; we are constantly looking for solutions to bring efficiency to the business and to our clients. As part of the larger Flight Centre Corporate Technology family, the FCM Mid-office team manages various aspects of automation programming on the COMPLEAT Control platform across the US, Canada, and LATAM regions.The team is responsible for scoping requirements, developing and coding solutions, implementing them, testing the systems, and troubleshooting any issues that may arise. This assures a comprehensive approach to ensuring the smooth functioning of automated processes within FCM operations. If being at the helm of driving new technology and efficiencies excites you and you desire to be an expert in an ever-changing environment, then this is the job for you!This is a highly visible role and requires a mix of excellent technical, communication, presentation, testing, and customer service skills. You must be detail and result-oriented, organized, resourceful, and able to work autonomously. The ability to multi-task in a fast-paced customer-service focused environment is key.Key ResponsibilitiesGather comprehensive details on reported issues and new development requests and triage to appropriate 3rd level teamLead/manage/audit new customer implementations from kick-off to launch and hyper care supportProvide 2nd level review via our internal ticketing system to resolve internal issues and questions relating to CompleatApply standard prioritization framework to ensure most critical needs are addressed quicklyEnsure clear and effective communication between requester and developer on issue or development progress through to resolutionUpdate documentation where relevant based on content of support ticketsPerform list and database updates with attention to detail and meticulous accuracyKeep up to date with new developments of our own technology and ever-changing travel technology functionalityEnsure the service agreement between our company and the requestor is delivered in every interaction and in a way that ensures total client satisfaction and client retentionTesting code in a tester environment as well as off queue to assist developers before hand-off to operations or technical delivery teamExperience & QualificationsAbove average Mid Office knowledge including pre QC, QC, pre ticket, auto ticket and post ticketAbove average Sabre GDS experience excelling in queue and PNR historySome knowledge and experience working with OBTs - Concur, DEEM, CytricExcellent technical and client interaction skillsMinimum 2 years in a customer service roleBasic understanding of Web Services, XML, SQL databaseExcellent verbal and written communication skillsStrong technical documentation skillsBasic knowledge of Azure DevOps and SCRUM methods of technology managementExperience in implementing and supporting Compleat Control platform preferredFamiliarity with a Concur RRF – Routine Request FormBenefits Include:Paid Time Off *Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)5 Sick Days accrued per year3 Personal Days1 Diversity Day8 Recognized HolidaysHealth & Wellness Programs and Employee Financial Wellness ServicesNational/International Award Nights and ConferencesHealth benefits including medical, dental, vision, gender affirming care, and fertility careInsurance including hospital indemnity, AD&D, critical illness, long-term and short-term disabilityFlexible Spending AccountsEmployee Assistance Program401k program with partial matchTuition Reimbursement ProgramEmployee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditionsGlobal career opportunities in a network of brands and businesses*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status.If this sounds like the opportunity you have been waiting for then APPLY NOW.We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
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Job no:
523365-BBrand:
Product and TechnologyWork type:
Full timeLocation:
New JerseyCategories:
Operations & Professional Services, Information & Technology
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, has company-owned leisure and corporate travel businesses in 23 countries. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something amazing – travel!About The OpportunityTechnology plays an ever-increasing role in our industry; we are constantly looking for solutions to bring efficiency to the business and to our clients. As part of the larger Flight Centre Corporate Technology family, the FCM Mid-office team manages various aspects of automation programming on the COMPLEAT Control platform across the US, Canada, and LATAM regions.The team is responsible for scoping requirements, developing and coding solutions, implementing them, testing the systems, and troubleshooting any issues that may arise. This assures a comprehensive approach to ensuring the smooth functioning of automated processes within FCM operations. If being at the helm of driving new technology and efficiencies excites you and you desire to be an expert in an ever-changing environment, then this is the job for you!This is a highly visible role and requires a mix of excellent technical, communication, presentation, testing, and customer service skills. You must be detail and result-oriented, organized, resourceful, and able to work autonomously. The ability to multi-task in a fast-paced customer-service focused environment is key.Key ResponsibilitiesGather comprehensive details on reported issues and new development requests and triage to appropriate 3rd level teamLead/manage/audit new customer implementations from kick-off to launch and hyper care supportProvide 2nd level review via our internal ticketing system to resolve internal issues and questions relating to CompleatApply standard prioritization framework to ensure most critical needs are addressed quicklyEnsure clear and effective communication between requester and developer on issue or development progress through to resolutionUpdate documentation where relevant based on content of support ticketsPerform list and database updates with attention to detail and meticulous accuracyKeep up to date with new developments of our own technology and ever-changing travel technology functionalityEnsure the service agreement between our company and the requestor is delivered in every interaction and in a way that ensures total client satisfaction and client retentionTesting code in a tester environment as well as off queue to assist developers before hand-off to operations or technical delivery teamExperience & QualificationsAbove average Mid Office knowledge including pre QC, QC, pre ticket, auto ticket and post ticketAbove average Sabre GDS experience excelling in queue and PNR historySome knowledge and experience working with OBTs - Concur, DEEM, CytricExcellent technical and client interaction skillsMinimum 2 years in a customer service roleBasic understanding of Web Services, XML, SQL databaseExcellent verbal and written communication skillsStrong technical documentation skillsBasic knowledge of Azure DevOps and SCRUM methods of technology managementExperience in implementing and supporting Compleat Control platform preferredFamiliarity with a Concur RRF – Routine Request FormBenefits Include:Paid Time Off *Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)5 Sick Days accrued per year3 Personal Days1 Diversity Day8 Recognized HolidaysHealth & Wellness Programs and Employee Financial Wellness ServicesNational/International Award Nights and ConferencesHealth benefits including medical, dental, vision, gender affirming care, and fertility careInsurance including hospital indemnity, AD&D, critical illness, long-term and short-term disabilityFlexible Spending AccountsEmployee Assistance Program401k program with partial matchTuition Reimbursement ProgramEmployee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditionsGlobal career opportunities in a network of brands and businesses*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status.If this sounds like the opportunity you have been waiting for then APPLY NOW.We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
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