Datadog
Enterprise Customer Success Manager (Boston/New York)
Datadog, Boston, New York, United States,
Enterprise Customer Success Manager (Boston/New York)
New York, New York, USAEnterprise Customer Success ManagerAs an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.What You’ll Do:Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customersProactively build relationships with customers to achieve loyalty and advocacy within their organizationCollaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)Own and project manage the on-boarding process for new customersBecome a trusted advisor to the client and partner in building a clear and concise plan to meet their business goalsMonitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimizationWho You Are:Customer-centric with 3+ years in a Customer Success or Account Management roleAble to manage a wide portfolio of accounts rolling up to large enterprise corporate accountsKnowledgeable in working with Fortune 1000 companies and global brands across all industriesA strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionalsExperienced in the B2B tech space or with SaaS companiesAble to travel for customer onsite visits and events as requiredBenefits and Growth:Best-in-breed onboardingSales training in MEDDIC and Command of the MessageAn inclusive company culture, opportunity to join our Community GuildsIntra-departmental mentor and buddy program for in-house networkingContinuous professional development, product training, and career pathingNew hire stock equity (RSU) and employee stock purchase plan (ESPP)Generous and competitive benefits packageThe reasonably estimated yearly salary for this role at Datadog is: $90,000 — $110,000 USDEqual Opportunity at Datadog:Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
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New York, New York, USAEnterprise Customer Success ManagerAs an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.What You’ll Do:Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customersProactively build relationships with customers to achieve loyalty and advocacy within their organizationCollaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)Own and project manage the on-boarding process for new customersBecome a trusted advisor to the client and partner in building a clear and concise plan to meet their business goalsMonitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimizationWho You Are:Customer-centric with 3+ years in a Customer Success or Account Management roleAble to manage a wide portfolio of accounts rolling up to large enterprise corporate accountsKnowledgeable in working with Fortune 1000 companies and global brands across all industriesA strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionalsExperienced in the B2B tech space or with SaaS companiesAble to travel for customer onsite visits and events as requiredBenefits and Growth:Best-in-breed onboardingSales training in MEDDIC and Command of the MessageAn inclusive company culture, opportunity to join our Community GuildsIntra-departmental mentor and buddy program for in-house networkingContinuous professional development, product training, and career pathingNew hire stock equity (RSU) and employee stock purchase plan (ESPP)Generous and competitive benefits packageThe reasonably estimated yearly salary for this role at Datadog is: $90,000 — $110,000 USDEqual Opportunity at Datadog:Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
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