Liminal
Customer Success Lead
Liminal, Denver, Colorado, United States, 80285
Liminal empowers regulated enterprises to securely deploy and use generative AI across all use cases. With Liminal, CISOs have complete control over the data submitted to large language models (LLMs). Whether that be through direct interactions, via AI enabled applications built in-house, or through the consumption of off-the-shelf software with gen AI capabilities, Liminal ensures organizations are protected from regulatory compliance risk, data security risk, and reputational risk. Liminal is the only horizontal security solution for all generative AI use cases.
As the Customer Success Lead at Liminal, you'll play a pivotal role in leading both pre-sales and post-sales customer engagement. Responsibilities include managing the deployment of the Liminal platform, training teams on administration and employees and developers on usage, ensuring strong and ongoing engagement, and actively seeking feedback for improvements. You'll also identify opportunities for additional revenue and renewals. We want our customers to be delighted with our platform and their experience with the Liminal team and you'll play a massive role in ensuring that delight.
What You'll Do:Deliver impactful customer experiences, implementing industry best practices.Drive the customer journey, focusing on adoption, retention, renewal, and expansion.Collaborate cross-functionally as the voice of the customer with various business leads.Develop deep relationships with key customers, providing feedback and validation throughout the product lifecycle.
What You'll Need:4-6 years in customer success roles with increasing responsibility.Proven success in managing renewal pipelines and achieving negative net churn.Experience in leading large-scale implementations and renewals.Ability to work in fast-paced and evolving environments.Technologically savvy with a knack for learning new systems.Detail oriented. Strong operational hygiene is a must for this role.Excellent communication and expectation management skills.
Salary: $100,000 - $130,000 annually, based on experience.
Our Values:We are kind - We assume positive intent, celebrate co-workers' success, avoid toxic behaviors, and call out bad acting when we see it.We earn trust - we are authentic, humble, and empathetic. Empathy is the cornerstone of building trust.We are fearless - We are bold, honest, direct, and candid. We have the courage to challenge assumptions and push boundaries.We value discourse, not dissonance - Constructive discourse is exceptionally healthy and desirable.We seek understanding, not consensus - As leaders, we stand firm in our informed convictions until overturned by data.We are owners - We empower each other to problem solve and take the initiative necessary to meet our goals.We are curious - We are passionate about learning and constantly seek out opportunities to grow and develop.
Liminal is an equal opportunity employer, and we value diversity at our company. We don't discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.#J-18808-Ljbffr
As the Customer Success Lead at Liminal, you'll play a pivotal role in leading both pre-sales and post-sales customer engagement. Responsibilities include managing the deployment of the Liminal platform, training teams on administration and employees and developers on usage, ensuring strong and ongoing engagement, and actively seeking feedback for improvements. You'll also identify opportunities for additional revenue and renewals. We want our customers to be delighted with our platform and their experience with the Liminal team and you'll play a massive role in ensuring that delight.
What You'll Do:Deliver impactful customer experiences, implementing industry best practices.Drive the customer journey, focusing on adoption, retention, renewal, and expansion.Collaborate cross-functionally as the voice of the customer with various business leads.Develop deep relationships with key customers, providing feedback and validation throughout the product lifecycle.
What You'll Need:4-6 years in customer success roles with increasing responsibility.Proven success in managing renewal pipelines and achieving negative net churn.Experience in leading large-scale implementations and renewals.Ability to work in fast-paced and evolving environments.Technologically savvy with a knack for learning new systems.Detail oriented. Strong operational hygiene is a must for this role.Excellent communication and expectation management skills.
Salary: $100,000 - $130,000 annually, based on experience.
Our Values:We are kind - We assume positive intent, celebrate co-workers' success, avoid toxic behaviors, and call out bad acting when we see it.We earn trust - we are authentic, humble, and empathetic. Empathy is the cornerstone of building trust.We are fearless - We are bold, honest, direct, and candid. We have the courage to challenge assumptions and push boundaries.We value discourse, not dissonance - Constructive discourse is exceptionally healthy and desirable.We seek understanding, not consensus - As leaders, we stand firm in our informed convictions until overturned by data.We are owners - We empower each other to problem solve and take the initiative necessary to meet our goals.We are curious - We are passionate about learning and constantly seek out opportunities to grow and develop.
Liminal is an equal opportunity employer, and we value diversity at our company. We don't discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.#J-18808-Ljbffr