KNIME
Director of Customer Success (m/f/d) in Austin, TX
KNIME, Austin, Texas, us, 78716
Description
KNIME is growing rapidly and we’re seeking smart, motivated, and creative people up for the challenge of helping us achieve ambitious scaling goals while continuing to empower the active community. Right now, we are looking for a Director of Customer Success (m/f/d) to join our team at KNIME in Austin, TX.Who You AreYou are a good listener, highly organized, and critical thinker.You have 10+ years of experience in a customer-facing/customer success role at a software/tech company.You have successfully built a Customer Success team/practice from scratch / small size, and achieved measurable outcomes (e.g. adoption, retention, expansion).You are comfortable in communicating with a diverse set of clients and are driven by a strong desire to maintain and build new relationships, ensuring customer happiness.Excellent English (German preferred as well) skills - both written and verbal - are required.That's the jobYou empower a growing list of enterprise accounts to solve their complex business problems with the adoption, use, and mastery of the KNIME Business Hub.You are the internal customer advocate - collaborating with other KNIME teams to realize the goals of our customers and telling the story of achieved outcomes to stakeholders both at the customer and at KNIME.You proactively engage with a portfolio of assigned accounts, including leaders in various industries, ranging from, but not limited to life sciences, automotive, finance, telco, consumer packaged goods, and manufacturing.You collaborate with Support teams to ensure best-in-class onboarding, adoption, and use of KNIME Business Hub.You put in place proactive initiatives to minimize customer churn or downsell.You collaborate with the Product and Marketing teams to manage upgrades, new releases, or cloud migrations to minimize customer disruption and enhance satisfaction.Together with the Customer Care and Partner teams, you set up rigorous account expansion plans (customer organization mapping, revenue potential, timeline with list of actionable next expansion events, …).You make sure feedback from customers is clearly communicated within KNIME, including, but not limited, to Product Management, Product Marketing, and Support. You engage with Account Management to help sustain, renew and grow customer relationships.You stay current on KNIME's roadmap, release dates and communicate clearly with Product and Engineering customer expectations.About UsKNIME is a fast-growing international Enterprise Software company. At KNIME, we build innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics and through integrations to the most advanced data science and AI/ML techniques on the market. KNIME Software comprises two products: the free and open KNIME Analytics Platform which has an intuitive low-code, no-code interface that allows anyone from spreadsheet users to seasoned data scientists to analyze their data; and KNIME Business Hub, its commercial complement that allows for large-scale collaboration and dissemination of insights across an enterprise.At the core, we are an open-source company, which requires KNIMErs often to challenge and rethink conventional commercial strategies and ensure that the user – whether free or commercial – is at the center of every decision being made. At KNIME, you’ll gain experience working with industry leaders in their field – KNIME is used by many Fortune 500 enterprise customers, across 50 countries.Though we are happy to have applicants from further away, we’re not offering relocation benefits for this position.
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KNIME is growing rapidly and we’re seeking smart, motivated, and creative people up for the challenge of helping us achieve ambitious scaling goals while continuing to empower the active community. Right now, we are looking for a Director of Customer Success (m/f/d) to join our team at KNIME in Austin, TX.Who You AreYou are a good listener, highly organized, and critical thinker.You have 10+ years of experience in a customer-facing/customer success role at a software/tech company.You have successfully built a Customer Success team/practice from scratch / small size, and achieved measurable outcomes (e.g. adoption, retention, expansion).You are comfortable in communicating with a diverse set of clients and are driven by a strong desire to maintain and build new relationships, ensuring customer happiness.Excellent English (German preferred as well) skills - both written and verbal - are required.That's the jobYou empower a growing list of enterprise accounts to solve their complex business problems with the adoption, use, and mastery of the KNIME Business Hub.You are the internal customer advocate - collaborating with other KNIME teams to realize the goals of our customers and telling the story of achieved outcomes to stakeholders both at the customer and at KNIME.You proactively engage with a portfolio of assigned accounts, including leaders in various industries, ranging from, but not limited to life sciences, automotive, finance, telco, consumer packaged goods, and manufacturing.You collaborate with Support teams to ensure best-in-class onboarding, adoption, and use of KNIME Business Hub.You put in place proactive initiatives to minimize customer churn or downsell.You collaborate with the Product and Marketing teams to manage upgrades, new releases, or cloud migrations to minimize customer disruption and enhance satisfaction.Together with the Customer Care and Partner teams, you set up rigorous account expansion plans (customer organization mapping, revenue potential, timeline with list of actionable next expansion events, …).You make sure feedback from customers is clearly communicated within KNIME, including, but not limited, to Product Management, Product Marketing, and Support. You engage with Account Management to help sustain, renew and grow customer relationships.You stay current on KNIME's roadmap, release dates and communicate clearly with Product and Engineering customer expectations.About UsKNIME is a fast-growing international Enterprise Software company. At KNIME, we build innovative software to help individuals and organizations make sense of their data through an intuitive, visual approach to data analytics and through integrations to the most advanced data science and AI/ML techniques on the market. KNIME Software comprises two products: the free and open KNIME Analytics Platform which has an intuitive low-code, no-code interface that allows anyone from spreadsheet users to seasoned data scientists to analyze their data; and KNIME Business Hub, its commercial complement that allows for large-scale collaboration and dissemination of insights across an enterprise.At the core, we are an open-source company, which requires KNIMErs often to challenge and rethink conventional commercial strategies and ensure that the user – whether free or commercial – is at the center of every decision being made. At KNIME, you’ll gain experience working with industry leaders in their field – KNIME is used by many Fortune 500 enterprise customers, across 50 countries.Though we are happy to have applicants from further away, we’re not offering relocation benefits for this position.
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