Hilton Grand Vacations
Guest Services Director - Elara
Hilton Grand Vacations, Las Vegas, Nevada, us, 89105
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
A people-first culture
Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
Perks at work: Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!
Discover endless career opportunities with us at Elara, a Hilton Grand Vacations resort, where every day feels like a vacation! Elara offers a premier resort atmosphere with 1,200 guest rooms & suites (studio to 4-bedroom configurations) and world-class amenities. As part of our dedicated team, you’ll have the opportunity to deliver unparalleled hospitality experiences in the heart of the entertainment capital of the world.
What will I be doing?
As a
Director of Guest Services,
you would be responsible for executing your position's responsibilities and driving company success through performing the following tasks to the highest standards:
Manages the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided. Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner. Reports any unresolved problems to the General Manager. Manages and accounts for the accurate collection of monies due to the property. Manages night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards. Ensures the provision of special services to owners and guests.
Manages personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition. Maintains a positive cooperative work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports. Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Monitors payroll hours and reports. Attends management meetings and conducts departmental meetings.
Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the rental and sales departments. Assists with owner and guest activities and recreation as required by management. Manages key control procedures. May be required to do other duties and special projects as assigned by the general manager.
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
High School Diploma
Minimum 3 years of Managerial experience
Minimum five years direct front desk or front office operations experience in a hospitality environment of which two to three years in a supervisory capacity
Prior cash handling and computer experience required.
Previous experience in a high volume hotel setting
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Bachelor's Degree
Prior management experience
Timeshare industry experience
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
A people-first culture
Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
Perks at work: Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!
Discover endless career opportunities with us at Elara, a Hilton Grand Vacations resort, where every day feels like a vacation! Elara offers a premier resort atmosphere with 1,200 guest rooms & suites (studio to 4-bedroom configurations) and world-class amenities. As part of our dedicated team, you’ll have the opportunity to deliver unparalleled hospitality experiences in the heart of the entertainment capital of the world.
What will I be doing?
As a
Director of Guest Services,
you would be responsible for executing your position's responsibilities and driving company success through performing the following tasks to the highest standards:
Manages the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided. Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner. Reports any unresolved problems to the General Manager. Manages and accounts for the accurate collection of monies due to the property. Manages night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards. Ensures the provision of special services to owners and guests.
Manages personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition. Maintains a positive cooperative work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports. Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Monitors payroll hours and reports. Attends management meetings and conducts departmental meetings.
Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the rental and sales departments. Assists with owner and guest activities and recreation as required by management. Manages key control procedures. May be required to do other duties and special projects as assigned by the general manager.
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
High School Diploma
Minimum 3 years of Managerial experience
Minimum five years direct front desk or front office operations experience in a hospitality environment of which two to three years in a supervisory capacity
Prior cash handling and computer experience required.
Previous experience in a high volume hotel setting
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Bachelor's Degree
Prior management experience
Timeshare industry experience
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr