Randstad USA
Customer Service Representative
Randstad USA, Melville, New York, us, 11775
A Manufacturing Company in Melville, NY is hiring a Customer Service Representative to join their growing team! The Customer Service Representative is primarily responsible for supporting customers (dealers/distributors, sales representatives, and end-users) and helping to build the company's reputation as the premier provider of dental products and solutions. We are seeking someone with prior Customer Service experience, preferably within logistics or manufacturing. Experience using CRM softwares is a plus, but not a requirement. This position is fully in office in Melville Monday through Friday 8am to 5pm. If you are interested, please apply to this posting today or send your resume to jenn.eng@randstadusa.com for immediate consideration!
Salary:
$23 - $25 per hourShift:
FirstWork Hours:
8 AM - 5 PMEducation:
High School
Responsibilities
Manage all aspects of customer inquiries and requests to include product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and status of orders.Handle requests for domestic and international customers.Work closely with our sales team.Consignment coordination.Assist in organizing freight requirements for international shipments.Provide information regarding products and promotional opportunities to customers.Communicate with clients via phone and email using proper phone and email etiquette.Maintain established performance levels set by company.Build rapport and trust with clients to maximize customer loyalty.Demonstrate competency in products and services as offered by Air Techniques.Continue to improve product knowledge and customer service skills.Comply with all company policies and procedures.Follow up to ensure all orders ship in a timely manner and follow up on any out-of-stock issues.Maintain regular work attendance and punctuality.Assist other departments when the need arises.
Skills
Follow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityAdapting to ChangeCRMTyping SkillsBasic Software SkillsBasic Computer SkillsCustomer ServiceCall Center SupportClient ServiceCustomer RelationsCustomer SupportPhonesEmailsDomestic LogisticsIndustry Representative
Qualifications
Years of experience: 2 yearsExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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Salary:
$23 - $25 per hourShift:
FirstWork Hours:
8 AM - 5 PMEducation:
High School
Responsibilities
Manage all aspects of customer inquiries and requests to include product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and status of orders.Handle requests for domestic and international customers.Work closely with our sales team.Consignment coordination.Assist in organizing freight requirements for international shipments.Provide information regarding products and promotional opportunities to customers.Communicate with clients via phone and email using proper phone and email etiquette.Maintain established performance levels set by company.Build rapport and trust with clients to maximize customer loyalty.Demonstrate competency in products and services as offered by Air Techniques.Continue to improve product knowledge and customer service skills.Comply with all company policies and procedures.Follow up to ensure all orders ship in a timely manner and follow up on any out-of-stock issues.Maintain regular work attendance and punctuality.Assist other departments when the need arises.
Skills
Follow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityAdapting to ChangeCRMTyping SkillsBasic Software SkillsBasic Computer SkillsCustomer ServiceCall Center SupportClient ServiceCustomer RelationsCustomer SupportPhonesEmailsDomestic LogisticsIndustry Representative
Qualifications
Years of experience: 2 yearsExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
#J-18808-Ljbffr