MedImpact Healthcare Systems
Supervisor, Contact Center Services
MedImpact Healthcare Systems, Tempe, Arizona, us, 85285
Exemption Status:
United States of America (Exempt)
$53,852 - $72,700 - $91,548
This position is not eligible for Sponsorship.
MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!
Why join MedImpact? Because our success is dependent on you; innovative professionals with top-notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.
At MedImpact, we deliver leading-edge pharmaceutical and technology-related solutions that dramatically improve the value of healthcare. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision-making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry.
Job DescriptionSummary:Has primary responsibility for supervision of a variety of Contact Center Services staff. Manages day-to-day operations in the achievement of defined service objectives. Supports management to assure team alignment with the overall goals and objectives of the Operations Business Unit and the Corporation. Provides leadership to ensure the highest levels of quality, service, performance levels, and efficiency standards are implemented and maintained. Trains and develops staff to successfully perform their duties and advance within the Operations career path.
Essential Functions and Responsibilities include the following:
Responsible for delivering exceptional service to customers, ensuring that staff is properly trained and supervised to execute processing needs in compliance with performance standards and regulatory agencies.
Supervises on average, 12+ staff members, including interviewing and recommending candidates for hire, coaching and developing staff members, assigning and monitoring work in progress, evaluating performance, and administering employee corrective action.
Supervises assigned work group to achieve service commitments, including sustainable, measurable, accurate, reliable, and timely execution of service deliverables.
Partners with other MedImpact teams to effectively resolve customer issues and inquiries.
Promotes continuous improvement by documenting processes, assigning roles & responsibilities, and measuring results.
Utilizes planning, prioritizing, and organizational skills to effectively deploy the assets, tools, and processes necessary to achieve business objectives.
Maintains commitment to operational goals in the face of obstacles and collaborates with internal customers.
Client ResponsibilitiesThis is an internal and external client-facing position that requires excellent customer service skills and interpersonal communication skills.
Supervisory Responsibilities:Directly supervises non-exempt employees that support the Contact Center Services function. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; and addressing complaints.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or ExperienceBachelor's degree from four-year College or university; or equivalent combination of education and experience. A minimum of 2-3 years experience in a PBM or healthcare environment preferred. A minimum of 2 years of leadership experience.
Computer SkillsProficiency with MS Windows Office programs, including MS Word, Excel, and Outlook.
Certifications, Licenses, RegistrationsCurrent Pharmacy Technician License and/or CPhT certification preferred.
Other Skills and AbilitiesExcellent skills in written and oral communication; organization/prioritization; decision-making; problem analysis and resolution; negotiation; team building; and leadership.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Working Hours:This is an exempt level position requiring one to work the hours needed to get the job done.
Travel:This position requires travel a minimum of 10% of the time.
The Perks:
Medical / Dental / Vision / Wellness Programs
Paid Time Off / Company Paid Holidays
Incentive Compensation
401K with Company match
Life and Disability Insurance
Tuition Reimbursement
Employee Referral Bonus
To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to
www.medimpact.com/careers .
MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California.
Equal Opportunity Employer, Male/Female/Disabilities/Veterans
OSHA/ADA:
To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
#J-18808-Ljbffr
United States of America (Exempt)
$53,852 - $72,700 - $91,548
This position is not eligible for Sponsorship.
MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!
Why join MedImpact? Because our success is dependent on you; innovative professionals with top-notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.
At MedImpact, we deliver leading-edge pharmaceutical and technology-related solutions that dramatically improve the value of healthcare. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision-making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry.
Job DescriptionSummary:Has primary responsibility for supervision of a variety of Contact Center Services staff. Manages day-to-day operations in the achievement of defined service objectives. Supports management to assure team alignment with the overall goals and objectives of the Operations Business Unit and the Corporation. Provides leadership to ensure the highest levels of quality, service, performance levels, and efficiency standards are implemented and maintained. Trains and develops staff to successfully perform their duties and advance within the Operations career path.
Essential Functions and Responsibilities include the following:
Responsible for delivering exceptional service to customers, ensuring that staff is properly trained and supervised to execute processing needs in compliance with performance standards and regulatory agencies.
Supervises on average, 12+ staff members, including interviewing and recommending candidates for hire, coaching and developing staff members, assigning and monitoring work in progress, evaluating performance, and administering employee corrective action.
Supervises assigned work group to achieve service commitments, including sustainable, measurable, accurate, reliable, and timely execution of service deliverables.
Partners with other MedImpact teams to effectively resolve customer issues and inquiries.
Promotes continuous improvement by documenting processes, assigning roles & responsibilities, and measuring results.
Utilizes planning, prioritizing, and organizational skills to effectively deploy the assets, tools, and processes necessary to achieve business objectives.
Maintains commitment to operational goals in the face of obstacles and collaborates with internal customers.
Client ResponsibilitiesThis is an internal and external client-facing position that requires excellent customer service skills and interpersonal communication skills.
Supervisory Responsibilities:Directly supervises non-exempt employees that support the Contact Center Services function. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; and addressing complaints.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or ExperienceBachelor's degree from four-year College or university; or equivalent combination of education and experience. A minimum of 2-3 years experience in a PBM or healthcare environment preferred. A minimum of 2 years of leadership experience.
Computer SkillsProficiency with MS Windows Office programs, including MS Word, Excel, and Outlook.
Certifications, Licenses, RegistrationsCurrent Pharmacy Technician License and/or CPhT certification preferred.
Other Skills and AbilitiesExcellent skills in written and oral communication; organization/prioritization; decision-making; problem analysis and resolution; negotiation; team building; and leadership.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Working Hours:This is an exempt level position requiring one to work the hours needed to get the job done.
Travel:This position requires travel a minimum of 10% of the time.
The Perks:
Medical / Dental / Vision / Wellness Programs
Paid Time Off / Company Paid Holidays
Incentive Compensation
401K with Company match
Life and Disability Insurance
Tuition Reimbursement
Employee Referral Bonus
To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to
www.medimpact.com/careers .
MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California.
Equal Opportunity Employer, Male/Female/Disabilities/Veterans
OSHA/ADA:
To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
#J-18808-Ljbffr