Booz Allen Hamilton
Customer Success Manager, Mid
Booz Allen Hamilton, Charlottesville, Virginia, United States, 22904
Your growth matters to us - explore our career development opportunities.A PLACE WHERE YOU BELONG
Bring your whole self to work in our culture of respect and inclusivity.SUPPORT YOUR WELLBEING
Learn how we’ll support you as you pursue a balanced, fulfilling life.YOUR CANDIDATE JOURNEY
Discover what to expect during your journey as a candidate with us.THE OPPORTUNITY:
As a Customer Success Manager, you will usher government teams through a standardized cloud migration onboarding journey by facilitating process briefings, liaising across technical teams, and creating customer experience resources. We’re looking for motivated individuals to support our clients as they modernize their IT infrastructure and meet their most challenging missions.In this role, you will collaborate with teammates and government product owners to ensure the successful cloud migration for applications and systems. You will apply your skills and experience with client management, Agile Methodologies, and knowledge management to prioritize customer experience initiatives and facilitate the acquisition of virtual machines for client missions.You Have:2+ years of experience performing contract support with government agencies, including the DoDExperience with Agile Framework Methodologies and tools such as Atlassian Suite productsExperience with the timely input of all data, comments, and documentation into a software project management tool for all projects, monitoring project schedules, providing technical process guidance and assistance, and assisting in design effortsExperience facilitating scope, requirements, prioritization, and business process meetings with the project stakeholders, including presenting epic and task prioritization and grooming, refining product backlog, and planning product deliverablesExperience developing documents for IT applications, system specifications, and functional test plans according to existing standards and methodologiesKnowledge of cloud technical concepts, best practices, and client solutionsAbility to travel to DoD client sites to deliver trainingTS/SCI clearanceBachelor’s degreeNice If You Have:Experience with DoD or Army organizationsExperience with case management technologies such as ServiceNow or SalesforceExperience with cloud migration of IT systems or digital transformationKnowledge of cybersecurity concepts and DoD Risk Management Framework (RMF)Bachelor’s degree in Business, IT, or a related fieldAWS Cloud Practitioner CertificationProfessional Scrum Master (PSM), Agile Practitioner, or Agile Project Delivery Management (APM) CertificationClearance:Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.CompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $67,700.00 to $154,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.Work ModelOur people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.EEO CommitmentWe’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
#J-18808-Ljbffr
Bring your whole self to work in our culture of respect and inclusivity.SUPPORT YOUR WELLBEING
Learn how we’ll support you as you pursue a balanced, fulfilling life.YOUR CANDIDATE JOURNEY
Discover what to expect during your journey as a candidate with us.THE OPPORTUNITY:
As a Customer Success Manager, you will usher government teams through a standardized cloud migration onboarding journey by facilitating process briefings, liaising across technical teams, and creating customer experience resources. We’re looking for motivated individuals to support our clients as they modernize their IT infrastructure and meet their most challenging missions.In this role, you will collaborate with teammates and government product owners to ensure the successful cloud migration for applications and systems. You will apply your skills and experience with client management, Agile Methodologies, and knowledge management to prioritize customer experience initiatives and facilitate the acquisition of virtual machines for client missions.You Have:2+ years of experience performing contract support with government agencies, including the DoDExperience with Agile Framework Methodologies and tools such as Atlassian Suite productsExperience with the timely input of all data, comments, and documentation into a software project management tool for all projects, monitoring project schedules, providing technical process guidance and assistance, and assisting in design effortsExperience facilitating scope, requirements, prioritization, and business process meetings with the project stakeholders, including presenting epic and task prioritization and grooming, refining product backlog, and planning product deliverablesExperience developing documents for IT applications, system specifications, and functional test plans according to existing standards and methodologiesKnowledge of cloud technical concepts, best practices, and client solutionsAbility to travel to DoD client sites to deliver trainingTS/SCI clearanceBachelor’s degreeNice If You Have:Experience with DoD or Army organizationsExperience with case management technologies such as ServiceNow or SalesforceExperience with cloud migration of IT systems or digital transformationKnowledge of cybersecurity concepts and DoD Risk Management Framework (RMF)Bachelor’s degree in Business, IT, or a related fieldAWS Cloud Practitioner CertificationProfessional Scrum Master (PSM), Agile Practitioner, or Agile Project Delivery Management (APM) CertificationClearance:Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.CompensationAt Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $67,700.00 to $154,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.Work ModelOur people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.EEO CommitmentWe’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
#J-18808-Ljbffr