University of Minnesota
Operations Lead - St. Paul Campus
University of Minnesota, Saint Paul, Minnesota, United States, 55199
St. Paul Campus Operations LeadUniversity of Minnesota BookstoresDescription of PositionThis lead position provides day to day operations support in the Bookstore located on the St. Paul Campus. This includes cashiering, money reconciliation, personnel management, visual merchandising, information systems, marketing, public relations and service related activities. In addition, this team member also serves as a cross functional team member within Course Materials and Ecommerce Departments. This position supports our retail efforts to serve customers, resolve and troubleshoot issues. Responsibilities include working with buyers to develop merchandising plans, forecast and maintain inventory levels based on demands and sale trends, and providing excellent customer service. Additional responsibilities include student supervision, training and ecommerce/course materials support. This position serves on the Bookstore's Operations team, ensuring excellent customer service and compliance in all activities. This part time position reports directly to the Course Materials Manager.Responsibilities50%- Daily Operations
Lead day to day retail operations of the St. Paul BookstoreAssist with store promotions and off-site eventsBalance and reconcileOpen and close the St. Paul BookstoreMerchandise productsMaintain Inventory
25%-Course Materials Support
Assist with Course Works AdoptionsCorrespond with departments and instructors regarding course material adoptionsCoordinate Course material returns to publishers
10% - Student Support
Work with the University of Minnesota Bookstore team to ensure departmental coverage and exceptional customer service standardsSupervise, train, and coach student employeesRecord student attendance and performance issues
10% - Customer Service
Serve as a backup to departmental staff in Operation departments as needed.Respond, troubleshoot and resolve customer inquiriesFoster and build positive relationships internally and externally furthering the University's commitment to diversity, equity and inclusivity
5% - Misc.
Miscellaneous duties as assigned and assist in all areas as needed
Essential Functions of the PositionDeliver high standards for customer serviceLead day to day operation of the St. Paul BookstoreServe as back up in Course Material and Ecommerce departmentsSupervise, train and coach studentsMaintain cash room and balancing dutiesMiscellaneous duties as assignedWork EnvironmentWork is performed mainly in a retail store and office setting with some office/computer work. Primarily scheduled work days are Monday through Saturday, 24 hours per week.Classification #: 1885, Executive & Admin SpecialistSalary Range: C4/29A $22.71 - $34.08Status: Non-ExemptProbationary Period: 6 monthsLast Revision: July 15, 2024QualificationsMinimum QualificationsHigh School Diploma/GED and four years general office/clerical experience. Training/education may substitute for some of the experience. Computer experience required. Requires knowledge and/or demonstrated ability to perform general office tasks. Specific knowledge/skills may be required.Experience training others and a demonstrated ability to lead.1 year customer service in a retail environmentProficiency with Microsoft Office products and Google Software platforms.Knowledge, Skills and AbilitiesAbility to communicate effectively.Knowledge of retail sales and handling merchandise.Ability to provide excellent customer service.Strong interpersonal and problem solving skills.Excellent administrative and leadership skills.Ability to lead and multitaskHow To ApplyApplications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.DiversityThe University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.eduEmployment RequirementsAny offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.About the U of MThe University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).
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Lead day to day retail operations of the St. Paul BookstoreAssist with store promotions and off-site eventsBalance and reconcileOpen and close the St. Paul BookstoreMerchandise productsMaintain Inventory
25%-Course Materials Support
Assist with Course Works AdoptionsCorrespond with departments and instructors regarding course material adoptionsCoordinate Course material returns to publishers
10% - Student Support
Work with the University of Minnesota Bookstore team to ensure departmental coverage and exceptional customer service standardsSupervise, train, and coach student employeesRecord student attendance and performance issues
10% - Customer Service
Serve as a backup to departmental staff in Operation departments as needed.Respond, troubleshoot and resolve customer inquiriesFoster and build positive relationships internally and externally furthering the University's commitment to diversity, equity and inclusivity
5% - Misc.
Miscellaneous duties as assigned and assist in all areas as needed
Essential Functions of the PositionDeliver high standards for customer serviceLead day to day operation of the St. Paul BookstoreServe as back up in Course Material and Ecommerce departmentsSupervise, train and coach studentsMaintain cash room and balancing dutiesMiscellaneous duties as assignedWork EnvironmentWork is performed mainly in a retail store and office setting with some office/computer work. Primarily scheduled work days are Monday through Saturday, 24 hours per week.Classification #: 1885, Executive & Admin SpecialistSalary Range: C4/29A $22.71 - $34.08Status: Non-ExemptProbationary Period: 6 monthsLast Revision: July 15, 2024QualificationsMinimum QualificationsHigh School Diploma/GED and four years general office/clerical experience. Training/education may substitute for some of the experience. Computer experience required. Requires knowledge and/or demonstrated ability to perform general office tasks. Specific knowledge/skills may be required.Experience training others and a demonstrated ability to lead.1 year customer service in a retail environmentProficiency with Microsoft Office products and Google Software platforms.Knowledge, Skills and AbilitiesAbility to communicate effectively.Knowledge of retail sales and handling merchandise.Ability to provide excellent customer service.Strong interpersonal and problem solving skills.Excellent administrative and leadership skills.Ability to lead and multitaskHow To ApplyApplications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.DiversityThe University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.eduEmployment RequirementsAny offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.About the U of MThe University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).
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