Peraton
Customer Technical Specialist
Peraton, Atlanta, Georgia, United States, 30383
Customer Technical SpecialistJob Locations:
US-GA-AtlantaRequisition ID:
2024-150212Position Category:
Customer ServiceClearance:
Public TrustResponsibilities:Peraton is seeking a
Customer Technical Specialist
to join our team of qualified, diverse individuals. The ideal candidate will support our DHS customer at airports across the U.S. You'll be responsible for delivering professional, high-quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents.The position requires 100% on-site work in Atlanta, GA.Day to Day Work Responsibilities:Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies.Schedules and coordinates customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.Sets-up and configures new end user equipment including laptops, mobile devices, printers, VTC units, VoIP phones and other peripherals.Documents all changes in ticketing system to ensure all asset and configuration information is up to date.Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.Recommends through Peraton management customer service and IT process support enhancements, researching and recommending new technologies and procedures.Provides technical guidance for directing and monitoring information systems operations.Qualifications:Basic Qualifications:Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years experience.U.S. Citizenship, must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.Experience with desk-side IT support and ability to communicate in a professional manner with senior executive government staff.Experience supporting a variety of IT technologies (Laptops, Mobile devices, etc.).4+ hours per day on your feet walking long distances through airport and offices to support customer equipment.Ability to kneel, bend, reach to get under desks to connect/repair cabling and ability to connect patch cables from patch panel to network switch.Ability to lift up to 40-50 pounds installing IT equipment.Ability to push/pull carts transporting equipment.Preferred Qualifications:Relevant DHS focused experienceA+ CertificationNetwork+ CertificationCisco & Microsoft CertificationsAbility to install Cisco switches and complex fiber backbone interconnectivity.Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.Peraton Overview:Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.Target Salary Range:
$39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors.
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US-GA-AtlantaRequisition ID:
2024-150212Position Category:
Customer ServiceClearance:
Public TrustResponsibilities:Peraton is seeking a
Customer Technical Specialist
to join our team of qualified, diverse individuals. The ideal candidate will support our DHS customer at airports across the U.S. You'll be responsible for delivering professional, high-quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents.The position requires 100% on-site work in Atlanta, GA.Day to Day Work Responsibilities:Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies.Schedules and coordinates customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.Sets-up and configures new end user equipment including laptops, mobile devices, printers, VTC units, VoIP phones and other peripherals.Documents all changes in ticketing system to ensure all asset and configuration information is up to date.Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.Recommends through Peraton management customer service and IT process support enhancements, researching and recommending new technologies and procedures.Provides technical guidance for directing and monitoring information systems operations.Qualifications:Basic Qualifications:Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years experience.U.S. Citizenship, must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.Experience with desk-side IT support and ability to communicate in a professional manner with senior executive government staff.Experience supporting a variety of IT technologies (Laptops, Mobile devices, etc.).4+ hours per day on your feet walking long distances through airport and offices to support customer equipment.Ability to kneel, bend, reach to get under desks to connect/repair cabling and ability to connect patch cables from patch panel to network switch.Ability to lift up to 40-50 pounds installing IT equipment.Ability to push/pull carts transporting equipment.Preferred Qualifications:Relevant DHS focused experienceA+ CertificationNetwork+ CertificationCisco & Microsoft CertificationsAbility to install Cisco switches and complex fiber backbone interconnectivity.Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.Peraton Overview:Peraton is a next-generation national security company that drives missions of consequence spanning the globe. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.Target Salary Range:
$39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors.
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