Altru Health System
Contact Center Specialist
Altru Health System, Grand Forks, North Dakota, United States, 58203
Contact Center Specialist
Location:
Altru Patient Services | 3065 Demers Ave, Grand Forks, ND 58201Pay Range:
$16.26 - $24.38Summary:
The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all calls are executed appropriately utilizing online tools including patient appointment scheduling EMR software systems (Epic) while providing a high level of customer service, empathy, and professionalism. In addition, the specialist also demonstrates flexibility and willingness to work professionally with physician practice clinical and administrative staff, nursing, and ancillary departments, to maintain a team approach. The Contact Center Specialist maintains confidentiality of all patient information in accordance with Organization Policies, HIPPA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc.Essential Job Functions:Manages faxes, uploads orders into the EMR, and transcribes orders using the appropriate EMR fields. Contacts referring providers for missing information necessary to transcribe the order.Schedules new and established patients, verifies & updates all insurance & demographic information and is accountable for collecting accurate data.Demonstrates understanding of hospital related services and medical tests.Proactively calls patients to schedule using the appropriate schedulable orders work queue.Conducts follow-up scheduling activities using the following worklists: Reschedule Report, Follow-up Worklist, Recall List, and Wait List.Performs other duties as assigned or needed to meet the needs of the department/organization.Education:
Preferred: Associates - HealthcareWork Experience:
Preferred: A minimum of 1 year Related ExperiencePhysical Demands:Sit: Continuously (67-100%)Stand: Occasionally (5-33%)Walk: Occasionally (5-33%)Stoop/Bend: Occasionally (5-33%)Reach: Frequently (34-66%)Crawl: Not ApplicableSquat/Crouch/Kneel: Occasionally (5-33%)Twist: Occasionally (5-33%)Handle/Finger/Feel: Continuously (67-100%)See: Continuously (67-100%)Hear: Continuously (67-100%)Weight Demands:Lift -Floor to Waist Level: Sedentary ( Carry: Sedentary ( Push/Pull: Sedentary ( Slide/Transfer: Not ApplicableWorking Conditions:Indoor: Continuously (67-100%)Outdoor: Not ApplicableExtreme Temperature: Not ApplicableDriving Requirement for this position:
Infrequent DriverAbout Us
Join our team. We care for one another.Find out why we’ve been voted one of Prairie Business Magazine’s 50 Best Places to Work for three years in a row.Do what you love. Make a difference. Join our team of health professionals and support staff committed to caring for the region for more than 130 years.At Altru, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network. Our employees are knowledgeable, dedicated, hardworking, trustworthy and self-disciplined.Reasonable Accommodations
Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107.Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affirmative Action Plan at no charge, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107.Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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Location:
Altru Patient Services | 3065 Demers Ave, Grand Forks, ND 58201Pay Range:
$16.26 - $24.38Summary:
The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all calls are executed appropriately utilizing online tools including patient appointment scheduling EMR software systems (Epic) while providing a high level of customer service, empathy, and professionalism. In addition, the specialist also demonstrates flexibility and willingness to work professionally with physician practice clinical and administrative staff, nursing, and ancillary departments, to maintain a team approach. The Contact Center Specialist maintains confidentiality of all patient information in accordance with Organization Policies, HIPPA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc.Essential Job Functions:Manages faxes, uploads orders into the EMR, and transcribes orders using the appropriate EMR fields. Contacts referring providers for missing information necessary to transcribe the order.Schedules new and established patients, verifies & updates all insurance & demographic information and is accountable for collecting accurate data.Demonstrates understanding of hospital related services and medical tests.Proactively calls patients to schedule using the appropriate schedulable orders work queue.Conducts follow-up scheduling activities using the following worklists: Reschedule Report, Follow-up Worklist, Recall List, and Wait List.Performs other duties as assigned or needed to meet the needs of the department/organization.Education:
Preferred: Associates - HealthcareWork Experience:
Preferred: A minimum of 1 year Related ExperiencePhysical Demands:Sit: Continuously (67-100%)Stand: Occasionally (5-33%)Walk: Occasionally (5-33%)Stoop/Bend: Occasionally (5-33%)Reach: Frequently (34-66%)Crawl: Not ApplicableSquat/Crouch/Kneel: Occasionally (5-33%)Twist: Occasionally (5-33%)Handle/Finger/Feel: Continuously (67-100%)See: Continuously (67-100%)Hear: Continuously (67-100%)Weight Demands:Lift -Floor to Waist Level: Sedentary ( Carry: Sedentary ( Push/Pull: Sedentary ( Slide/Transfer: Not ApplicableWorking Conditions:Indoor: Continuously (67-100%)Outdoor: Not ApplicableExtreme Temperature: Not ApplicableDriving Requirement for this position:
Infrequent DriverAbout Us
Join our team. We care for one another.Find out why we’ve been voted one of Prairie Business Magazine’s 50 Best Places to Work for three years in a row.Do what you love. Make a difference. Join our team of health professionals and support staff committed to caring for the region for more than 130 years.At Altru, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network. Our employees are knowledgeable, dedicated, hardworking, trustworthy and self-disciplined.Reasonable Accommodations
Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107.Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affirmative Action Plan at no charge, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107.Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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