SAP SE
Specialist Customer Success Manager (S-CSM) - SAP Academy for Customer Success -
SAP SE, Atlanta, Georgia, United States, 30383
Specialist Customer Success Manager (S-CSM) - SAP Academy for Customer Success - Atlanta (Hybrid)
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.Who you’ll becomeThe Specialist Customer Success Manager (S-CSM) works directly with customers to guide them through their business journey with our solutions. The S-CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The S-CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.As a S-CSM within the SAP Academy for Customer Success, you will be responsible to:Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team.Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.Enhance skills around your solution portfolio, managing customer retention, and driving value realization.Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field.The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing SCSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.S-CSM focus areas:SAP Digital Supply Chain (DSC) - knowledge of Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management.SAP SuccessFactors (HCM) - knowledge of core HR and payroll, talent management, employee experience management, HR analytics and workforce planning.SAP Intelligent Spend and Business Network (ISBN) - knowledge of Purchase to Pay process, procurement, subcontracting, supplier network, and supplier portal.SAP Signavio – knowledge of Business Process Management/Business Process Automation applications.SAP BTP - knowledge in database and data management, analytics, application development and integration, intelligent technologies and AI, and cloud solutions.SAP Customer Experience (CX) – knowledge of e-commerce, sales, customer service and marketing processes.What you’ll bring2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management.Strong communication skills including fluency in English and local language.Proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy and “can-get-it-done” mentality.Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.Strong Business Acumen including demonstrated knowledge of business processes and/or industries.About SAP Academy for Customer SuccessThe SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range Transparency
: The targeted combined range for this position is 88,100 - 197,900 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case.Requisition ID: 401396 | Work Area: Sales | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#J-18808-Ljbffr
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.Who you’ll becomeThe Specialist Customer Success Manager (S-CSM) works directly with customers to guide them through their business journey with our solutions. The S-CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The S-CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The S-CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.As a S-CSM within the SAP Academy for Customer Success, you will be responsible to:Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team.Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.Enhance skills around your solution portfolio, managing customer retention, and driving value realization.Receive onboarding in your local market with on-the-job training and mentoring by a senior S-CSM professional in the field.The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing SCSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.S-CSM focus areas:SAP Digital Supply Chain (DSC) - knowledge of Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management.SAP SuccessFactors (HCM) - knowledge of core HR and payroll, talent management, employee experience management, HR analytics and workforce planning.SAP Intelligent Spend and Business Network (ISBN) - knowledge of Purchase to Pay process, procurement, subcontracting, supplier network, and supplier portal.SAP Signavio – knowledge of Business Process Management/Business Process Automation applications.SAP BTP - knowledge in database and data management, analytics, application development and integration, intelligent technologies and AI, and cloud solutions.SAP Customer Experience (CX) – knowledge of e-commerce, sales, customer service and marketing processes.What you’ll bring2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management.Strong communication skills including fluency in English and local language.Proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy and “can-get-it-done” mentality.Demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment.Strong Business Acumen including demonstrated knowledge of business processes and/or industries.About SAP Academy for Customer SuccessThe SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP.SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range Transparency
: The targeted combined range for this position is 88,100 - 197,900 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case.Requisition ID: 401396 | Work Area: Sales | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#J-18808-Ljbffr