Accor Hotels
F&B Supervisor / Team Leader
Accor Hotels, Lincoln, Nebraska, United States, 68511
Company DescriptionOur mission at Novotel Birmingham Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have something for you!As part of our team you can have:Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)Discounted hotel rates all over the world in Accor HotelsContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal livesGrow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countriesParticipate actively in initiatives to build a more inclusive and sustainable worldAnd many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality
Job DescriptionCustomer relationsDevelops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.Enquires whether guests are satisfied throughout their experienceTakes into account and anticipates guest needsConveys the hotel imageProfessional techniques / ProductionDetermines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipmentSupervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needsSupervises and checks the bar, restaurant, menu, presentationIs responsible for applying the reference standards and audit procedures as defined by the hotel and brandCoordinates with the departments close to the F&B department (front office, reservation etc)Guarantees that equipment is kept clean and well maintained, in line with hygiene regulationsEnsures equipment remains in good condition and signals any needs for technical interventionEnsures compliance with legislation governing the sale of beveragesTeam management/ Talent & CultureContributes to guests satisfaction by providing high quality services with a warm and friendly approach.Develops employees' motivation and team spirit by creating a good working atmosphereIntegrates and trains employees, providing support for skills developmentEnsures that employees are well presented (uniforms, personal hygiene etc)Helps employees improve their skills and provides support.Commercial / SalesIs familiar with all the hotel's services and promotes them to encourage guest loyaltyRespects requests from the Sales Department and fulfills the customer promiseIncreases sales through innovative and creative approaches and reliable advicePromotes the special offers and full range of productsManagement and administrationManages the products available for guestsKeeps the loss and breakage of equipment to a minimum and keeps the superior informedKeeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.Hygiene / Personal safety / EnvironmentEnsures that the workplace remains clean and tidyKnows and ensures application of the hotel's security regulations (in case of fire etc)Ensures the safety of people and property in the hotelRespects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).
QualificationsPrevious experience in a supervisory role.Previous customer service experience.Ability to work under pressure.Salary expectations: £12.70 - £13.20 per hour.
Additional InformationBehaves and acts in an exemplary fashion, embodying the brand mindsetSupervises the team of Food and Beverage Department, helping them improve their skills and providing support for career developmentImproves sales, the quality of service and promotion of services in compliance with hygiene and security standardsConveys the hotel's image through his/her attitude, professionalism and involvement in the fieldEnsures that all products served to guests conform to standard and are of good qualityDevelops revenue and profit marginsHelps the hotel meet its targetsProvides information for guests within his/her field of competence or directs them to the right personRemains polite and courteous at all times whatever customers may requestHandles any complaints immediately and sensibly, and keeps the manager informed.Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulationsRespects the instructions and safety guidelines for the equipment usedApplies the hotel's security regulations (in case of fire etc)Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc)
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Job DescriptionCustomer relationsDevelops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.Enquires whether guests are satisfied throughout their experienceTakes into account and anticipates guest needsConveys the hotel imageProfessional techniques / ProductionDetermines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipmentSupervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needsSupervises and checks the bar, restaurant, menu, presentationIs responsible for applying the reference standards and audit procedures as defined by the hotel and brandCoordinates with the departments close to the F&B department (front office, reservation etc)Guarantees that equipment is kept clean and well maintained, in line with hygiene regulationsEnsures equipment remains in good condition and signals any needs for technical interventionEnsures compliance with legislation governing the sale of beveragesTeam management/ Talent & CultureContributes to guests satisfaction by providing high quality services with a warm and friendly approach.Develops employees' motivation and team spirit by creating a good working atmosphereIntegrates and trains employees, providing support for skills developmentEnsures that employees are well presented (uniforms, personal hygiene etc)Helps employees improve their skills and provides support.Commercial / SalesIs familiar with all the hotel's services and promotes them to encourage guest loyaltyRespects requests from the Sales Department and fulfills the customer promiseIncreases sales through innovative and creative approaches and reliable advicePromotes the special offers and full range of productsManagement and administrationManages the products available for guestsKeeps the loss and breakage of equipment to a minimum and keeps the superior informedKeeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.Hygiene / Personal safety / EnvironmentEnsures that the workplace remains clean and tidyKnows and ensures application of the hotel's security regulations (in case of fire etc)Ensures the safety of people and property in the hotelRespects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).
QualificationsPrevious experience in a supervisory role.Previous customer service experience.Ability to work under pressure.Salary expectations: £12.70 - £13.20 per hour.
Additional InformationBehaves and acts in an exemplary fashion, embodying the brand mindsetSupervises the team of Food and Beverage Department, helping them improve their skills and providing support for career developmentImproves sales, the quality of service and promotion of services in compliance with hygiene and security standardsConveys the hotel's image through his/her attitude, professionalism and involvement in the fieldEnsures that all products served to guests conform to standard and are of good qualityDevelops revenue and profit marginsHelps the hotel meet its targetsProvides information for guests within his/her field of competence or directs them to the right personRemains polite and courteous at all times whatever customers may requestHandles any complaints immediately and sensibly, and keeps the manager informed.Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulationsRespects the instructions and safety guidelines for the equipment usedApplies the hotel's security regulations (in case of fire etc)Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc)
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