Arthur J. Gallagher & Co. (AJG)
Senior Client Manager
Arthur J. Gallagher & Co. (AJG), Irvine, California, United States, 92713
Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Ensure delivery of exceptional service to Gallagher’s client by participating in Branch initiatives and priorities, proactively managing accounts, providing support on more complex accounts and mentoring team members.
How you'll make an impact
Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)Responsible for Client Service Cycle with guidance as necessary from Client Executive(s) and Senior Client Executive(s)Manage accounts with varying funding types and provide support on more complex self-funded accountsMaintain account responsibility and be a strategic relationship manager and client liaisonAccountable for 95% retention for an assigned group of clientsProvide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistanceWork closely with account management and resources to prioritize workflow, ensure accountability and follow-throughAddress and resolve internal and external challenges with guidance as necessaryKeep clients well-informed of compliance related issuesIdentify client needs, provide solutions while leading and managing strategic objectives for accounts and assist on more complex accountsWork with account management team to ensure compliance with local and corporate standardsDevelop, cultivate and maintain positive relationships within the branch, with clients and with vendor partnersLeverage Gallagher resources, available tools, and established work products to maximize efficiency and effectiveness in client deliverables
About You
Required:
Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Life & Health License is required.Preferred:
Previous insurance knowledge and experience managing client relationships. Solid financial acumen.Behaviors:
Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the
minimum core benefits
you’ll get, depending on your job level these benefits may improve:Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Ensure delivery of exceptional service to Gallagher’s client by participating in Branch initiatives and priorities, proactively managing accounts, providing support on more complex accounts and mentoring team members.
How you'll make an impact
Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)Responsible for Client Service Cycle with guidance as necessary from Client Executive(s) and Senior Client Executive(s)Manage accounts with varying funding types and provide support on more complex self-funded accountsMaintain account responsibility and be a strategic relationship manager and client liaisonAccountable for 95% retention for an assigned group of clientsProvide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistanceWork closely with account management and resources to prioritize workflow, ensure accountability and follow-throughAddress and resolve internal and external challenges with guidance as necessaryKeep clients well-informed of compliance related issuesIdentify client needs, provide solutions while leading and managing strategic objectives for accounts and assist on more complex accountsWork with account management team to ensure compliance with local and corporate standardsDevelop, cultivate and maintain positive relationships within the branch, with clients and with vendor partnersLeverage Gallagher resources, available tools, and established work products to maximize efficiency and effectiveness in client deliverables
About You
Required:
Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Life & Health License is required.Preferred:
Previous insurance knowledge and experience managing client relationships. Solid financial acumen.Behaviors:
Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the
minimum core benefits
you’ll get, depending on your job level these benefits may improve:Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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