Expeditors International
Customer Service Representative
Expeditors International, San Diego, California, United States, 92189
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.Job Description
Scope of PositionEnsure timely and accurate movement of freight and information, while providing exceptional customer service within the Export Department.Major Duties and ResponsibilitiesEnsure smooth and timely freight process flowEnsure accurate and timely data entry into our operating systemTrack and trace shipments as requiredUtilize Process Monitors and Workflows on a daily basisEnsure timely movement and delivery of freight to customersEnsure documents are timely sent to customer or broker for customs purposesEnsure accurate and timely client invoicingInteract with our customers in arranging their shipments, exceeding customer service expectationsContribute to maintaining strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies/requirements.Understand department process flow, constantly looking for areas of improved efficiencyEnsure all customers' standard operating procedures are followed and updatedMeet KPI standards, as per the company proceduresOversee communications, providing timely responses to emails and requests (internal and external)Qualifications
Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experienceUnderstanding of transportation documentation and terms is a plusEffective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive resultsProactive, strong organizational skillsStrong desire to learnMust be able to pass TSA background checkAdditional Information
Expeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development ProgramThe pay range for this position is $20-$22/hour.All your information will be kept confidential according to EEO guidelines.
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Scope of PositionEnsure timely and accurate movement of freight and information, while providing exceptional customer service within the Export Department.Major Duties and ResponsibilitiesEnsure smooth and timely freight process flowEnsure accurate and timely data entry into our operating systemTrack and trace shipments as requiredUtilize Process Monitors and Workflows on a daily basisEnsure timely movement and delivery of freight to customersEnsure documents are timely sent to customer or broker for customs purposesEnsure accurate and timely client invoicingInteract with our customers in arranging their shipments, exceeding customer service expectationsContribute to maintaining strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies/requirements.Understand department process flow, constantly looking for areas of improved efficiencyEnsure all customers' standard operating procedures are followed and updatedMeet KPI standards, as per the company proceduresOversee communications, providing timely responses to emails and requests (internal and external)Qualifications
Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experienceUnderstanding of transportation documentation and terms is a plusEffective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive resultsProactive, strong organizational skillsStrong desire to learnMust be able to pass TSA background checkAdditional Information
Expeditors offers excellent benefits:Paid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development ProgramThe pay range for this position is $20-$22/hour.All your information will be kept confidential according to EEO guidelines.
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