Bloomingdale's Inc.
Seasonal Guest Experience Leader, Part Time - Lenox Square
Bloomingdale's Inc., Atlanta, Georgia, United States, 30383
Seasonal Guest Experience Leader, Part Time - Lenox Square
Atlanta, GA, United StatesPart time Schedule$17.85 - $28.88 Hourly Rate** based on job, location, and scheduleJob Description
What we can offer you:An inclusive, challenging, and refreshingly fun work environmentEmpowerment to perform impactful work with tangible resultsCoverage across medical, dental, vision, and retirementEmployee Assistance Program (mental health and financial literacy resources)Fully Funded education benefits may include 100% of tuition, books, and feesColleague Resource Groups (CRGs), give-back/volunteer opportunitiesAbout:
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.Job Overview:
Be on the front lines of a store like no other. The GEL is highly present and involved on the selling floor, immersing self into the customer experience. The GEL will interact in the moment with the customer, proactively anticipating their needs and creating opportunities to elevate the experience with the goal of creating the best possible customer experience and maximizing sales. Highly interactive with both associates and customers, the GEL moves through the store constantly during the shift to gain total oversight of the selling environment, resolving spontaneous customer issues and adjusting resources to drive sales and service. The GEL must be able to intercede, handle tough issues, make decisions, and quickly establish rapport with customers. The GEL reports to the General Manager.Essential Functions:Fueled by the Power of Relationships
Acts as a Role Model of Service.Greets all customers.Actively engages in conversation with customers, takes next steps appropriately (e.g. walks them to their destination, introduces them to a Sales Professional, answers questions about the store/events/policy).Is familiar with all areas of store and with associates; is able to refer and recommend people and product based on that knowledge.Anticipates potential customer issues and always acts with a sense of urgency to resolve them.Responds urgently to customer complaints; is empowered to resolve customer issues.Exhibits sound judgement under pressure.Knows the customers and clients who shop frequently; greets them by name and acknowledges our appreciation for their business.Mentors associates on all store processes and procedures to ensure an outstanding customer experience.Performs closing functions, not limited to register and equipment. Has 4-wall responsibility in the absence of other leadership members.
Actively supports total store priorities and establishes self as an available and engaged leader.Provides visible store oversight.Shares responsibility and ownership of store family behavior, performance and engagement.Driven by our Desire to WinListen to and understand customer requests trends.Actively advocates for the customer. Solicits feedback, listens and responds to the customer’s needs and seeks opportunities to improve the service experience.Ensure that staffing coverage is appropriate.Leads the fulfillment strategy throughout the shift.Responsible in conjunction with the Business Managers for assuring the proper maintenance, fill in and recovery of the selling floor at the end of the night is to standard.Identifies issues in fitting rooms (cleanliness, lack of attention to customers) and partners with the Business Managers to address/resolve.Committed to a culture of Collaboration and continuous learning
Observes, coaches and role models customer-centric selling behaviors at all times to drive the consistency and quality of interactions.Inserts self into selling interactions to elevate the experience and maximize the sale; takes advantage of teachable moments to improve Sales Professional performance; redirects/coaches behaviors, recognizes and celebrates positive performance.Ensures all events and promotions are thoroughly understood.Ensures associates are connecting promptly and genuinely with every customer.Communicates consistently with management about any customer experience and floor coverage issues; collaborates to find solutions and avoid future issues.
Qualifications and Competencies:Bachelor's Degree from a 4-year college or university.3-5 years related experience.Excellent written and verbal communication skills.Ability to read, write, and interpret instructional documents.Basic math functions such as addition, subtraction, multiplication, and division.Requires ability to manage people, resources and workflow independently and effectively with minimal direction to drive business outcomes.Able to work as part of a team.Superior organizational and time management skills.Must be able to multi-task in a fast-paced environment.Proven ability to build cross functional relationships across the organization.Must possess a strong sense of urgency.Ability to work a flexible schedule based on department and store/company needs. Regular, dependable attendance and punctuality is required.Physical Requirements:Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.Frequently lift/move up to 25lbs.This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.Job Info
Job Identification: REQ_479712Job Category: StoresPosting Date: 09/15/2024, 09:04 AM
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Atlanta, GA, United StatesPart time Schedule$17.85 - $28.88 Hourly Rate** based on job, location, and scheduleJob Description
What we can offer you:An inclusive, challenging, and refreshingly fun work environmentEmpowerment to perform impactful work with tangible resultsCoverage across medical, dental, vision, and retirementEmployee Assistance Program (mental health and financial literacy resources)Fully Funded education benefits may include 100% of tuition, books, and feesColleague Resource Groups (CRGs), give-back/volunteer opportunitiesAbout:
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.Job Overview:
Be on the front lines of a store like no other. The GEL is highly present and involved on the selling floor, immersing self into the customer experience. The GEL will interact in the moment with the customer, proactively anticipating their needs and creating opportunities to elevate the experience with the goal of creating the best possible customer experience and maximizing sales. Highly interactive with both associates and customers, the GEL moves through the store constantly during the shift to gain total oversight of the selling environment, resolving spontaneous customer issues and adjusting resources to drive sales and service. The GEL must be able to intercede, handle tough issues, make decisions, and quickly establish rapport with customers. The GEL reports to the General Manager.Essential Functions:Fueled by the Power of Relationships
Acts as a Role Model of Service.Greets all customers.Actively engages in conversation with customers, takes next steps appropriately (e.g. walks them to their destination, introduces them to a Sales Professional, answers questions about the store/events/policy).Is familiar with all areas of store and with associates; is able to refer and recommend people and product based on that knowledge.Anticipates potential customer issues and always acts with a sense of urgency to resolve them.Responds urgently to customer complaints; is empowered to resolve customer issues.Exhibits sound judgement under pressure.Knows the customers and clients who shop frequently; greets them by name and acknowledges our appreciation for their business.Mentors associates on all store processes and procedures to ensure an outstanding customer experience.Performs closing functions, not limited to register and equipment. Has 4-wall responsibility in the absence of other leadership members.
Actively supports total store priorities and establishes self as an available and engaged leader.Provides visible store oversight.Shares responsibility and ownership of store family behavior, performance and engagement.Driven by our Desire to WinListen to and understand customer requests trends.Actively advocates for the customer. Solicits feedback, listens and responds to the customer’s needs and seeks opportunities to improve the service experience.Ensure that staffing coverage is appropriate.Leads the fulfillment strategy throughout the shift.Responsible in conjunction with the Business Managers for assuring the proper maintenance, fill in and recovery of the selling floor at the end of the night is to standard.Identifies issues in fitting rooms (cleanliness, lack of attention to customers) and partners with the Business Managers to address/resolve.Committed to a culture of Collaboration and continuous learning
Observes, coaches and role models customer-centric selling behaviors at all times to drive the consistency and quality of interactions.Inserts self into selling interactions to elevate the experience and maximize the sale; takes advantage of teachable moments to improve Sales Professional performance; redirects/coaches behaviors, recognizes and celebrates positive performance.Ensures all events and promotions are thoroughly understood.Ensures associates are connecting promptly and genuinely with every customer.Communicates consistently with management about any customer experience and floor coverage issues; collaborates to find solutions and avoid future issues.
Qualifications and Competencies:Bachelor's Degree from a 4-year college or university.3-5 years related experience.Excellent written and verbal communication skills.Ability to read, write, and interpret instructional documents.Basic math functions such as addition, subtraction, multiplication, and division.Requires ability to manage people, resources and workflow independently and effectively with minimal direction to drive business outcomes.Able to work as part of a team.Superior organizational and time management skills.Must be able to multi-task in a fast-paced environment.Proven ability to build cross functional relationships across the organization.Must possess a strong sense of urgency.Ability to work a flexible schedule based on department and store/company needs. Regular, dependable attendance and punctuality is required.Physical Requirements:Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.Frequently lift/move up to 25lbs.This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.Job Info
Job Identification: REQ_479712Job Category: StoresPosting Date: 09/15/2024, 09:04 AM
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