Transdev North America
Road Supervisor - Wicomico
Transdev North America, Baltimore, Maryland, United States, 21276
Road Supervisor Job Description
OVERVIEW:Starting wage $20.06The Road Supervisor is responsible for maintaining the performance of service and attends to all day-to-day issues regarding routes, customer concerns, vehicles issues and the Operator team’s performance. Reporting directly to the Safety Manager, 95% of their time will be spent working in the field.DUTIES:Demonstrates and promotes a “safety first” lifestyle at the location.Responsible for coaching, counseling, and retraining operator staff members through documentation of employees based on observed failure to perform the job in a safe manner and in accordance with Company and client specifications.Assists operators in overcoming operational challenges.Ensures operators are fit-for-duty at all times and ensures scheduling compliance.Conduct on-road observations of service to ensure proper implementation of all operating rules and procedures.Ensures operator pre- and post-trip operating procedures.Ensure on-time performance specifications.Prepares and submits required reports in a timely manner.Responds to any service-related assignments.May be asked to operate the vehicle when necessary.Communicate face-to-face with the riding public as outreach and customer service, and to answer any questions on the ground.Assesses safety conditions of all aspects of bus service and monitors operator and passenger behavior while in service.Oversees a smooth commuting experience for Operator and the public and shares “best practices” with the entire team.Escalates issues to management team members when necessary.Other duties as assigned to ensure the efficiency of the operation.REQUIREMENTS:High school diploma or equivalent. Degree preferred.Must have a minimum of 2 years’ experience in the transportation industry with emphasis on safety.2-3 years supervisory experience, preferably in transportation.Knowledge of state and local regulations/guidelines, inclusive of DOT, FTA, and FMCSA.Ability to interpret and initiate policies and procedures.Valid Driver’s License.Considerable knowledge of and ability to use personal computers and related software.Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.Excellent communication skills both written and oral.Proficiency with Microsoft Word, Excel, and other Office packages.Trapeze experience a plus.Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment.Proven organization skills, understanding the importance of prioritizing effectively and managing multiple tasks in an environment with ever-competing demands.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations can possibly be made to enable individuals with disabilities to perform the essential functions.5% of work is accomplished indoors and in air-conditioned or well-ventilated facilities.95% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations.Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift material weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.Exposure to heavy traffic areas while performing the duties of the job.Exposure to considerable amounts of dust, vehicle fumes, and noise.Must be able to travel for company training, meetings, or support missions.About Transdev:Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, and shuttle services. We manage over 200 transportation contracts for cities, transit authorities, and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, enhance quality of life, and contribute to a more sustainable environment.For more information please visit our website at
www.transdevna.jobs
#J-18808-Ljbffr
OVERVIEW:Starting wage $20.06The Road Supervisor is responsible for maintaining the performance of service and attends to all day-to-day issues regarding routes, customer concerns, vehicles issues and the Operator team’s performance. Reporting directly to the Safety Manager, 95% of their time will be spent working in the field.DUTIES:Demonstrates and promotes a “safety first” lifestyle at the location.Responsible for coaching, counseling, and retraining operator staff members through documentation of employees based on observed failure to perform the job in a safe manner and in accordance with Company and client specifications.Assists operators in overcoming operational challenges.Ensures operators are fit-for-duty at all times and ensures scheduling compliance.Conduct on-road observations of service to ensure proper implementation of all operating rules and procedures.Ensures operator pre- and post-trip operating procedures.Ensure on-time performance specifications.Prepares and submits required reports in a timely manner.Responds to any service-related assignments.May be asked to operate the vehicle when necessary.Communicate face-to-face with the riding public as outreach and customer service, and to answer any questions on the ground.Assesses safety conditions of all aspects of bus service and monitors operator and passenger behavior while in service.Oversees a smooth commuting experience for Operator and the public and shares “best practices” with the entire team.Escalates issues to management team members when necessary.Other duties as assigned to ensure the efficiency of the operation.REQUIREMENTS:High school diploma or equivalent. Degree preferred.Must have a minimum of 2 years’ experience in the transportation industry with emphasis on safety.2-3 years supervisory experience, preferably in transportation.Knowledge of state and local regulations/guidelines, inclusive of DOT, FTA, and FMCSA.Ability to interpret and initiate policies and procedures.Valid Driver’s License.Considerable knowledge of and ability to use personal computers and related software.Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.Excellent communication skills both written and oral.Proficiency with Microsoft Word, Excel, and other Office packages.Trapeze experience a plus.Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment.Proven organization skills, understanding the importance of prioritizing effectively and managing multiple tasks in an environment with ever-competing demands.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations can possibly be made to enable individuals with disabilities to perform the essential functions.5% of work is accomplished indoors and in air-conditioned or well-ventilated facilities.95% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations.Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift material weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.Exposure to heavy traffic areas while performing the duties of the job.Exposure to considerable amounts of dust, vehicle fumes, and noise.Must be able to travel for company training, meetings, or support missions.About Transdev:Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, and shuttle services. We manage over 200 transportation contracts for cities, transit authorities, and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, enhance quality of life, and contribute to a more sustainable environment.For more information please visit our website at
www.transdevna.jobs
#J-18808-Ljbffr